Is anyone working to fix this app??
This app, which at one time worked OK, is completely useless. I spent time on the phone recently with RCN Customer Service and it seems clear that no one has ownership of this app. Meanwhile, Xfinity’s comparable app works unbelievably well! After 25+ years as an RCN customer, it seems it’s time for a change.
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AWWWWWFUL!!!
This app is terrible! I have tried to use it multiple times over the years as I’ve been a long time subscriber to RCN. I pay a ton for my usage and I can’t even use the mobile app that they offer to watch my shows that I have even paid extra to watch while I’m not at home.I saw the overall ratings, and I agree with them. You would think they would do something about it by now, but apparently they really don’t care! I’m about to switch back to my previous provider and I thought THEY were terrible, But they are actually looking much better at this point.
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Can’t Watch Anything
This app has only gotten worse in the last few years. At least I used to be able to watch my recordings, now I can’t watch anything even 10 feet away from my box/router.
Save yourself!!!
I stream content an various platforms all the time. NO ISSUES! I spent 30 minutes testing the RCN platform and watched zero seconds. Do not go down this rabbit hole. Save yourself the time, aggravation, and expectation. This is next level nonsense.
It’s almost pitiful
I am a college student and go out of state for school. The one little bit of home I indulge in is high school football games. I heard the games were live-streamed on the RCN app and wanted to watch for myself, not listen to a podcast of the game. Much to my dismay, this app is probably the saddest excuse for a streaming service I have ever seen. You either need to be on the same network as your main box, or airplay directly to that box. So you’re telling me .. the only time I can watch something live on my phone .. is at home .. in front of my TV with RCN…? Absolutely ridiculous. The one piece of home I wanted and I can’t get it. I feel bad for whatever half baked, brain dead developer had to design this. Seriously…
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App does not function
I have been a customer for a few months and have never been able to log in to this app. When I load, the app says “Setting up your experience on a new device. This can take up to a minute.” Unable to resolve with more than an hour on the line with tech support, who stated that the box provided by RCN is too new and not yet supported.
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Unusable
Unable to watch live TV from my phone even though I am connected to wifi. It seems like this was an issue in reviews from 3 years ago. Why has this basic functionality not been fixed?
It’s 2020 and RCN apps are still failing
Issue #1: Immediately after downloading the app I was put on a 30minute suspension for entering the wrong login info too many times. I only enter my login info once though. How is that I’m suspended and this is my first time opening the app and first attempt even trying to login? Issue #2: After being allowed to login, the app sends me straight to my billing statement. Isn’t this app supposed to allow me to stream programs? Why does it keep sending me to billing when I have no unpaid bills? Where are the options to browse TV programs? Issue #3: Tried to download the RCN Mobile App to see if that offers something different. (It doesn’t fyi) Why does RCN have two apps that do the exact same thing, both of which are entirely useless? Maybe I should have stayed with Xfinity. Xfinity is way over priced but at least their services work.
Update: Basically a year lately and still nothing regarding these app work.
Update: Basically a year lately and still nothing regarding these app work.
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USELESS
This app simply does not work, period. I have deleted it, reinstalled, rebooted…countless times. It never populates. All the information it is supposed to contain is inaccessible. For all of us who pay RCN for TV, there is NO way to access the channels we pay for in one place. It’s 2021. Make the app work. It is part of what we are paying for!
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RCN2Go doesn’t work
I just had RCN installed today (cable, Internet & phone) and was excited to get away from Comcast’s high prices. Unfortunately the mobile app doesn’t work. Apparently RCN is fully aware but has no ETA for a fix. How is this possible? I used the xfinity mobile app every day. It was flawless. How can they promote a mobile app that doesn’t work? When I called tech support, they gave me the run a round.
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Can I give this less than one star?
This app is beyond useless. It doesn’t work at all. After login it won’t connect to the system at all and just gives a vague error message. I am on the same network, and zilch. It didn’t work all that well before, and now it is totally worthless.
The company should be embarrassed to call itself a tech company.
The company should be embarrassed to call itself a tech company.
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New version of app not working
I like using the remote the app provides. Most of the time I'm not able to control the ffwd to pause or play using the remote. It keeps having to reconnect and then even when it does reconnect, remote isn't working properly. It just keeps ffwding.
App doesn’t work
It was a great app and not all I get is the option to reload. It goes nowhere and is just stuck. I miss having it work. Not sure what happened. Please fix it.
PLEASE FIX this app. The fact that it no longer works is remarkably FRUSTRATING !!
Update seemed great but the app only worked once and now I can’t get into it. Please fix. This so FRUSTRATING.
PLEASE FIX this app. The fact that it no longer works is remarkably FRUSTRATING !!
Update seemed great but the app only worked once and now I can’t get into it. Please fix. This so FRUSTRATING.
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Fixed
Pretty quick response relative to my complaint date. Thank you.
Terrible app & RCN won’t help
Have never liked the app but has worked well enough...until a few weeks ago. Kept giving me a message that I can’t stream/watch away from when I was literally sitting in my living room on internet provided by RCN!!!! Called RCN support. The agent said he wasn’t familiar with the app but would open a case and I could expect a call within 48 hours. That was about 3 weeks ago...
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App not responding
Initially, it gave message stating not on same wifi, which was incorrect. Then finally started to connect. Was working well until recently. I am disappointed, especially when we pay so much for cable service. If you want to offer this service, fix it! When will you update the software for this app so that it can work correctly?
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Horrible App
This has to be the worst entertainment app out there. I’ve been trying for weeks to get this to even load. It won’t. The last time I did succeed was months ago, but even then you can’t watch anything outside of your home, so what’s the point of this app. Worthless. I will definitely be switching carriers.
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Twitter , email and calls regarding this frozen application
The app just spins since December 10. Have contacted rcn over several media and same answer. The remote controls break within 2 weeks and take forever to change. With the app it would travel via the network and was dependable. Now this removes ability to select channels or use smart TV. Will minimize my rcn to check out competitors. At the price I am paying - it should work.
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Won’t load
The app has stopped working on my iPad and iPhone. I’ve tried everything. Powering down the devices, updating the apps, completely deleting and reinstalling them, etc., etc. Every other streaming service works on these devices, so I know the issue is RCN2GO. I pay for additional news channels that I need to access for work. I’m certainly not getting my money’s worth!
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Not working
The app is not working. I did re-downloaded but still get a black screen with button stating RELOAD but that button doesn’t work either. I am using iPhone & iPad with iOS 14.1. I have sent email to with picture of the non working app to Jackie at rcn.
