Constantly accepting the trip
Every time I go to the trip I’m on, I have to accept the trip again. Why is that?
RCX does not take care of employees
RCX asks employees to help them out in other states but they took away the perdiem ($25/day) January 1, 2022 (at the exact same time that the railroad gave RCX a 30% raise, billions of dollars) and will tell you, we added $3/hour for you! First of all, because it’s attached to your paycheck, it’s taxed so it’s actually only $2/hour and you have to wait 2 weeks to get it but you can’t wait 2 weeks to eat! Here’s the kicker, if you don’t go out for days, it’s $0 but you still have to eat and I can guarantee you that they don’t care about your bills you can’t pay with that $0 and won’t pay them for you! I’m currently in New Mexico and when I asked to go home because I have not been out in days and Tim told no! If I decide to go home anyway, they will fire me for job abandonment! So, they asked me to help them but will not take care of me while I’m here and will let me sit in the motel room broke, like a hostage! Don’t do barrow outs, it’s not worth it! Additionally, if you are a yard driver, they now will clock you in one minute after your shift actually starts! Granted, that’s only 5 minutes a week less but I’m so tired of this company taking things away from their employees! They need to understand that without us drivers, they don’t have a company and need to start treating us better!
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RCX does not take care of employees
RCX asks employees to help them out in other states but they took away the perdiem ($25/day) January 1, 2022 and will tell you, we added $3/hour for you! First of all, because it’s attached to your paycheck, it’s taxed so it’s actually only $2/hour and you have to wait 2 weeks to get it but you can’t wait 2 weeks to eat! Here’s the kicker, if you don’t go out for days, it’s $0 but you still have to eat and I can guarantee you that they don’t care about your bills you can’t pay with that $0 and won’t pay them for you! I’m currently in New Mexico and when I asked to go home because I have not been out in days and Tim told no! If I decide to go home anyway, they will fire me for job abandonment! So, they asked me to help them but will not take care of me while I’m here and will let me sit in the motel room broke, like a hostage! Don’t do barrow outs, it’s not worth it!
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Stopped
All of a sudden this app stopped working for me. It will not let me open it at all.
Driver
This app is horrible and desperately needs to be updated
App constantly crashes
This is a necessary app for employees, so it needs to be reliable. I can’t use it on my iPhone as it currently crashes after being open for about 4-5 seconds.
Changes that could be made
I have an iPhone and this app is nothing like the android version of itself. I can’t navigate straight from the app. Some of my location vans don’t have the navigating android in it, so I have to use my own personal phone. From the vans’ androids, they can navigate, push the submit button on the top of the screen, and it doesn’t start in a zoomed in. The buttons on the bottom are always out of clicking range. I also think their should be a back button in case drivers tap on the wrong thing.
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Works but desperately needs improvement
All current employees of Rail Crew Xpress have to use this app to accurately report their time, but this app could use some major upgrades.
1. “Go on rest” needs to be made a separate option that isn’t tied to the end of a trip. Example of how the current system works is flawed. If you finish a trip and you have between 8-6 hours left of on-duty time, you are encouraged to not put yourself on rest. If you don’t receive a call within that timeframe, then you have to contact your manager to put you on rest. It would be more convenient to have the option to go on rest yourself anytime while not on a trip.
2. App needs an option to back out of menus. This applies to accidental clicks of wait stop options.
3. Needs better tracking of vans. When I arrive at the yard and the app suggests that I use a certain van but it is either taken or out of service, I have to use a different van. While the app has the option to switch vans if the one it assigns is unavailable, it doesn’t provide the status of other vans, so the one you may choose could be out is service.
I hope the developers of this app will take these into consideration and make the changes to make this app more user friendly.
1. “Go on rest” needs to be made a separate option that isn’t tied to the end of a trip. Example of how the current system works is flawed. If you finish a trip and you have between 8-6 hours left of on-duty time, you are encouraged to not put yourself on rest. If you don’t receive a call within that timeframe, then you have to contact your manager to put you on rest. It would be more convenient to have the option to go on rest yourself anytime while not on a trip.
2. App needs an option to back out of menus. This applies to accidental clicks of wait stop options.
3. Needs better tracking of vans. When I arrive at the yard and the app suggests that I use a certain van but it is either taken or out of service, I have to use a different van. While the app has the option to switch vans if the one it assigns is unavailable, it doesn’t provide the status of other vans, so the one you may choose could be out is service.
I hope the developers of this app will take these into consideration and make the changes to make this app more user friendly.
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Constantly Crashes
It crashes on me at least once or twice per shift.
Unsatisfactory
I work for this company. the app is not working. Know one knows how to fix it.
Needs fixed
The app has been down off and on the last couple of weeks we need the app for work and to know what position we are in when we are off rest
RCX
It is demanded that we use this. It is very crude and buggy. Sometimes it hangs up so badly you must reboot your phone. Sometimes only deleting and reinstalling the app works. It is also very slow to update.
RCX
I worked for The rail Crew Express for four months now and quiet last week. They expect a lot out of you for nothing in return. My manager came all the way to our location to work.
He was fired last week for almost nothing. He was replaced by a
Person that wan’t even get out of the truck to help out.
The person he replaced done an extra good job, he cared about his workers and went out of his way to help his employees. He would even run trips and work all kinds of hours. I can’t say enough about his performance and they just came in and fired him. He came all this way and went all out and then was fired.
This company is very low on work ethics. I liked the job but the
People you have to work for are horrible.
He was fired last week for almost nothing. He was replaced by a
Person that wan’t even get out of the truck to help out.
The person he replaced done an extra good job, he cared about his workers and went out of his way to help his employees. He would even run trips and work all kinds of hours. I can’t say enough about his performance and they just came in and fired him. He came all this way and went all out and then was fired.
This company is very low on work ethics. I liked the job but the
People you have to work for are horrible.
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How does the app determine my ranking in que?
I have noticed I’ve bounced all
Over the board and the supervisors don’t even know what’s happening. How Do I go from number one to number 7 back to number 1 then to number 3 all within an hour?
Over the board and the supervisors don’t even know what’s happening. How Do I go from number one to number 7 back to number 1 then to number 3 all within an hour?
Jobs
It doesn’t let me see the up coming jobs.
Not that great
We’re forced to either use this app which hasn’t let me login for the passed 3 weeks or do it all manually on paper. Won’t let me login with my own login but I accidentally typed in the wrong number and logged me into to someone else’s just fine. Tried deleting and reinstalling the app to fix it but it didn’t solve the problem.
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Needs updated
1. Show my “clock” so I know how many hours I have left.
2. Give a “go on rest” option not just tied to end of trip
3. Show multiple trips when currently in a trip. IE I’m on a trip & have one waiting let me be able to see next trip info without ending current trip
4. Show 2 week trip history so I can track my hours.
5. When I put in notes let me display them
2. Give a “go on rest” option not just tied to end of trip
3. Show multiple trips when currently in a trip. IE I’m on a trip & have one waiting let me be able to see next trip info without ending current trip
4. Show 2 week trip history so I can track my hours.
5. When I put in notes let me display them
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Could be better
It Could use an update on some stuff but other then that works just fine when I have service. You people that are complaining about it I’m sure you probably Can’t design an app that works perfect on the first try....
It works
Reports Time correctly, if the app crashes or you close it, you return to the screen you were on.
Uses minimal data (>500MB/month of HEAVY use). Works over wi-fi.
Would be nice to see the time in the app.
Would be nice to have a “last refreshed” indicator.
Would be nice to have a rest button NOT tied to ending a trip (also with time options (8 or 10 hours)).
Uses minimal data (>500MB/month of HEAVY use). Works over wi-fi.
Would be nice to see the time in the app.
Would be nice to have a “last refreshed” indicator.
Would be nice to have a rest button NOT tied to ending a trip (also with time options (8 or 10 hours)).
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Absolutely Horrible!
Now that your company is requiring drivers to use this app, on our phones, that we pay for, that the company doesn’t provide nor compensate for, I’m contemplating either 1. Quitting, or 2. Staging a walk out of all drivers. Maybe then the company will decide to care enough for its drivers, that you make millions off of; no sleep, crappy pay, and lack of supervisors with integrity or respect, among other things. Put tablets or phones in each van, train your drivers AND supervisors how to use it, because supervisors are ignorant on how it functions, and again, it’s a horrible program. A 5th grader could do better. Crashes. Resets if you’re in a bad signal area! Obviously I’m annoyed and angry. There’s not even an option for someone who is an extra radius in the yard! Fix the issues! Compensate your drivers better.
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