re8me
Improve customer service.
Archived App
This is an archived listing of the app previously available on the App Store.Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.
About
This app helps businesses gather anonymous customer feedback on employee performance to improve customer service. It also facilitates direct customer communication via text messaging for marketing and issue resolution.
What's New in re8me
1.2.1
October 23, 2020
Corrected wording on popover.
FAQ
What is re8me used for?
re8me is used by businesses to collect anonymous customer feedback on employee performance, which serves as a coaching tool. It also enables businesses to send text messages to customers for marketing and to address negative feedback proactively.
How do employees get an account for re8me?
Employers set up the accounts for their businesses. Employees are then invited by their employer to download the re8me app onto their smartphones or store tablets.
Can re8me be used for multiple clients?
Yes, re8me is designed for distribution to multiple target clients, allowing businesses to manage feedback and communication across different customer bases.
Is re8me accessible to external partners?
Yes, the re8me app is accessible to both internal employees and external partners who interact with customers and provide service.
What kind of feedback does re8me collect?
re8me collects anonymous customer feedback specifically on employee performance after a service interaction. This feedback is used to evaluate and improve customer service standards.
How does re8me help with customer retention?
By improving customer service through feedback and coaching, and by enabling direct customer contact via text for thank you notes or special offers, re8me aims to increase repeat business.
Can re8me help manage online reviews?
Yes, re8me allows businesses to proactively contact customers who have given low ratings. This can help resolve issues before they are posted as negative reviews on social media or online review sites.
What devices support the re8me app?
The re8me app is supported on iPhone, iPad, and iPod devices, making it accessible for employees across various Apple mobile devices.
