split screen doesn’t work
Unable to download
Cannot sign in
Great app
This app is not working on ios 12
No text showing
Response from developer
I am sorry that you have had these problems with our app. We would like to work with you in order to get them resolved. Our team has tried to reproduce the issue that you are experiencing, but so far we have been unable to. As such we are hoping that you can provide us with more detailed information that will allow us to track down the root cause. Can you please email us at readerplusfeedback@pearson.com with your username, the title of the book that you are having these issues with and any other details that might help us replicate the problem. We would like to work with you in an effort to get this resolved. Thank you for reaching out. We appreciate you contacting us.
Won’t download
Response from developer
Thanks for contacting us. We're sorry you're experiencing this problem. Please upgrade to the latest app version on the app store, which includes bug fixes that we believe should help resolve the issue. Please write to us at readerplusfeedback@pearson.com with more information if the problem persists.
Crashes when you log in
iPad 5th gen on 17.4.1
Response from developer
Thank you for reaching out and letting us know about this. We would like to help and get these issues addressed. Can you please contact us at readerplusfeedback@pearson.com with more information? We would need to know your userID, the title that you had this experience with, and any other information that would help us reproduce the problems you experienced.
Needs Serious Improvement
Response from developer
Thank you for reaching out. You should not have to repeatedly download the book that you wish to access. We would like to help. Our team looked into your account but they were not able to reproduce the problem that you described. Could you please reach out to us at ReaderPlusFeedback@pearson.com with more information? We would like to help you.
Ok but…
No account
Response from developer
You are right. Apologies for the confusion. Most of our users are assigned to use our eReader by the schools or institutions that are part of. Those schools then give the users accounts and provision which books they have access to. There is no direct way to create an account in Reader+.
Add more functions.
completely unusable in split screen on ipad
Very useful
Does not work
Response from developer
Thank you for contacting us. We understand your frustration. The team has reviewed your account and has suggested updating the latest version of the app. If it still doesn't load a book after that, please contact us at readerplusfeedback@pearson.com with your user ID and the name of the title you are experiencing issue with.
