Slow
Response from developer
Hello. We're sorry you've experienced latency with the app. It generally only take 4-6 seconds for any given screen to update. We'd be happy to look at your Reader Zone account and see if there is something additional that might be causing it to run more slowly than expected. YOU can reach us at 208-888-5160 or via email at help@reader.zone. Should take less than 5 minutes to look at the account and see how we can help.
Useful!
App accesses camera constantly
I am leaving this review up so other users (individual and institutional) can consider this potential issue when weighing the risks of allowing camera access, and so that the developer’s recommendation- for users to simply forgo use of a major app feature when a potential issue was brought to their attention- will remain visible.
Original review:
Our local library uses this app for tracking summer reading, so we did not have a choice in what app to use. I gave the app permission to use the camera for scanning ISBN barcodes, however, the green dot is always on when the app is open, regardless of whether the barcode scanner is used or not. The Apple App Privacy report confirms that this app is constantly accessing the camera while the app is open.
This is not ok. There are other, actually secure apps that libraries should consider for tracking reading.
Response from developer
Hello Dear User, This is the owner of Reader Zone. First, let me apologize for that first response. It was made by a staff member who was a little more defensive than needed. We reviewed the app and, yes, indeed, the camera permissions had been adjusted with the latest app build. As you saw the camera could be left active outside of it's single-purpose use of scanning a barcode. As you mentioned, it was a quick fix that has been deployed to the App Store as version 5.3.21. We are concerned with the safety of the app and appreciate you brining this to our attention. We completely rebuilt the back-end of the app for this last release and there are always unforeseen bugs that need squashed with a big update. Thanks again and Happy Reading!
Frustrating
Response from developer
Hello. I'm sorry you've had trouble using the app. In terms of how you enter books, the library can set a requirement to add a book as you make an entry--which can add a step. We'd be happy to look at the account for you and see if there's something that is making the login difficult for you. You're welcome to call 208-888-5160 or email us at help@reader.zone for help.
Support and help
Response from developer
Hello. We're sorry you've had trouble with the update. We're happy to help make sure you can use the app. Please email us at help@reader.zone or call 208-888-5160 and we can sort this out in just a few minutes.
