Buggy
Response from developer
Your first impression was right 😊 It really is a cool app! RealHorse requires at least 10 GB of free storage for the computer vision and AI processing. The recording instructions also need to be followed closely so the video can be analysed correctly. We are sorry this caused frustration, but once set up correctly, RealHorse is a very useful and precise tool. Please contact us on support@realhorse.com if you would like help getting started.
A real game changer
One huge plus is the very helpful and immediate support available from the company. Very happy.
Too expensive
Response from developer
Thank you for your feedback. We’ve spent six years developing and validating RealHorse and have worked hard to make it affordable. RealHorse is a scientifically validated tool for measuring movement asymmetry and supporting lameness assessment, not just an app. We believe our pricing fairly reflects that. You could have chosen the Unlimited subscription and tested on an unlimited amount of horses for 14 days.
Super hilfreiche App für Pferdebesitzer!🐴
Hilft mir sehr!
Viel zu teuer
Response from developer
Vielen Dank für Ihr Feedback. RealHorse Basic Plus kostet 6,95 € pro Monat und beinhaltet eine kostenlose 14-tägige Testphase. Unser Ziel ist es, professionelle Ganganalyse-Technologie für alle Pferdebesitzer zugänglich zu machen. Wir sind der Meinung, dass dies ein fairer Preis für ein wissenschaftlich validiertes, professionelles Analysewerkzeug ist. Das Abonnement kann jederzeit pausiert werden, und alle Daten bleiben gespeichert, sodass Sie jederzeit zurückkehren können. Ihr RealHorse Team
Teuer und funktioniert nicht
Response from developer
Es tut uns leid, dass die Analyse nicht funktioniert hat. Wahrscheinlich waren nicht alle wichtigen Körperpunkte des Pferdes über genügend Trabtritte sichtbar, sodass keine Auswertung möglich war. Bitte kontaktieren Sie uns unter support@realhorse.com. Wir helfen Ihnen gerne weiter.
Keine Funktion
Response from developer
Vielen Dank für Ihr Feedback. Die App funktioniert, wenn die Aufnahme direkt in der App erfolgt und die Anweisungen befolgt werden. Das gesamte Pferd von der Seite, einschließlich des Auges, muss sichtbar sein, und es sollte ausreichend 10 GB freier Speicherplatz auf dem Telefon vorhanden sein. Bei Fragen helfen wir gerne unter support@realhorse.com
Great app!!
Namu
Easy to use
Super Helpful
helpful
Response from developer
Thank you so much for your review. We always try our best to help with any issues on support@realhorse.com.
Very informative.
Sheryel
Great tool for when to call the vet
Doesn’t work
Response from developer
Please contact us at support@realhorse.com and we will be happy to help. In most cases, this issue occurs when videos are recorded in an unsupported format. The correct setup is described in the app: film from the centre of the circle, hold the phone in landscape mode, and use standard iPhone settings (30 FPS, HD). We also recommend recording directly within the app when getting started, as this ensures the correct format.
The app does not work!!
Response from developer
We assure you the app works. We have many happy users and we have 4 scientific papers validating the system. Please follow the in app guide or email support@realhorse.com if you still have trouble using it. We are here to help you.
Need help
Not working. App reports horse hadsrider and saddle and it DOES NOT HAVE A RIDER OR SADDLE
Response from developer
Hi, I am sorry I misunderstood. We always inform users not to record with a rider or saddle in the pop up screen just before recording. Is this what you mean? Can you please share a video of your horse as you would record it, then maybe we can see the reason. Please email support@realhorse.com. Best regards Karsten
Need help
Response from developer
Hi, You are right. RealHorse is not designed to be used with saddle or rider. Please follow the instructions in the app. If you still have problems we are ready to help you at: Support@realhorse.com
