So easy
Great App
Response from developer
Thank you for sharing this great review with us! We are happy that you enjoyed your experience with Receipt Lens. Your encouragement means a lot to us. We will keep moving forward.
Service Software
So Far Ao Good
Desktop access not working
Won’t let me change payment method
Accuracy
Desktop access not working
No currently conversion or location
If I am incorrect, please let me know and I will change my app rating.
Response from developer
Thank you for your feedback, @mrKyleBates. We apologize for any confusion. Our app currently determines the currency based on the unit displayed on the receipt itself. However, we understand your need for location-based currency detection and conversion features. We'd love to hear more about your specific use case to improve our app. Please email us at receiptlens.support@glority.com with detailed information about the issues you're facing. We're always working to enhance our features, and your input is valuable in helping us prioritize future updates.
No ability to recover account
Response from developer
We're sorry to hear about the difficulties you've encountered, Dave. Losing access to your account and data can be incredibly frustrating. We'd like to help you recover your information if possible. Please contact us at receiptlens.support@glority.com with detailed information about your account, including any email addresses you've used, the approximate date of the incident, and any other relevant details. Our team will investigate and do our best to restore your account and data. In the future, we recommend keeping a backup of important documents outside the app as an extra precaution. We appreciate your patience and hope to resolve this issue for you soon.
Receipts for taxes
Bin
Response from developer
We apologize for the inconvenience, Chauffeur Marco. Thank you for bringing this issue to our attention. We're sorry to hear that our app icon is causing confusion with the trash can icon, leading to accidental deletions. We appreciate you bringing this to our attention. Our product team will consider redesigning the app icon in future updates to make it more distinct. In the meantime, we recommend double-checking before deleting any scans. If you need help or have any other concerns, please reach out to us at receiptlens.support@glority.com. Your feedback is valuable in helping us improve the app's usability.
Worked Once
But the biggest problem was after I exported one document to test, it would “fail to download” every time after.
I emailed customer service
They replied and asked for a video or screenshots
Which I sent and never heard from them again.
Just look elsewhere, it doesnt work and they dont care.
Terrible app - save your money!
You write a note onto a receipt in the notes field, and you can’t even search by keywords later to find it. What’s the point?
When you scan the receipts in, it assigns the date you scanned it in, and there is no way to sort by date on the actual receipts. So if you scan a bunch of receipts or invoices from August, they will show up as the date you scan them in in December. It’s very confusing and totally stupid.
No way to export your data in any sort of meaningful way.
Basically, your data is just trapped inside this app without the ability to even filter sort or search in any way that is actually useful.
Once you purchase, and realize all of the downfalls of this app, all the time you wasted scanning receipts is gone in the wind.
I have written them several times asking them to add these basic features and push them via an update, but nope. They refuse to give us any updates. We are stuck with this app the way it is. They simply don’t care. It’s a money grab.
I’ll be cancelling my annual plan and continuing the neverending search for app that actually works, and isn’t over priced. 1/10 rating. Smh
Response from developer
Thank you for your thoughtful and detailed feedback on our app. We're sorry to hear that you're not satisfied. We truly value your input and will work on improving the features to enhance the user experience. If you have any further concerns, please don’t hesitate to contact us at support@receiptlens.com.
