Have been reading from first issue, best Magazine around
Keep up great work!
Overcharged
Update: Was able to get full refund and magazine cancelled.
Magazine is hard to navigate. Prefer normal flip pages. A lot of the sections, or articles, only show the cover page without the rest of the article and at the bottom of each cover page is a popup asking to sign up for the newsletter. Unnecessary with each article. The content is nice but the layout of the magazine is distracting and ultimately ruins the experience of reading a magazine. Now on to the pricing. I clicked the 6 month option for $1.99, which indicates the price will renew at $14.99 after the 6 months. Well, this is not the case. I was immediately charged $14.99. Trying to get a refund for the overcharge, but not holding my breath.
Magazine is hard to navigate. Prefer normal flip pages. A lot of the sections, or articles, only show the cover page without the rest of the article and at the bottom of each cover page is a popup asking to sign up for the newsletter. Unnecessary with each article. The content is nice but the layout of the magazine is distracting and ultimately ruins the experience of reading a magazine. Now on to the pricing. I clicked the 6 month option for $1.99, which indicates the price will renew at $14.99 after the 6 months. Well, this is not the case. I was immediately charged $14.99. Trying to get a refund for the overcharge, but not holding my breath.
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Overcharged
Magazine is hard to navigate. Prefer normal flip pages. A lot of the sections, or articles, only show the cover page without the rest of the article and at the bottom of each cover page is a popup asking to sign up for the newsletter. Unnecessary with each article. The content is nice but the layout of the magazine is distracting and ultimately ruins the experience of reading a magazine.
Now on to the pricing. I clicked the 6 month option for $1.99, which indicates the price will renew at $14.99 after the 6 months. Well, this is not the case. I was immediately charged $14.99. Trying to get a refund for the overcharge, but not holding my breath.
Now on to the pricing. I clicked the 6 month option for $1.99, which indicates the price will renew at $14.99 after the 6 months. Well, this is not the case. I was immediately charged $14.99. Trying to get a refund for the overcharge, but not holding my breath.
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Convenient on the go.
Took the six month special offer subscription to the digital version of Red. Also I find it hard to ditch the printed copies of magazines! Great for on the go, and simple to navigate but, where are the cooking recipes? Or maybe I haven’t navigated that well 🤔
When it works it’s great….
I don’t subscribe to the magazine, preferring to make one off purchases when something catches my eye. That said, I pretty much end up buying every month. Unfortunately every few months something happens at the app level where I can’t access my purchase. When I contact the help center I invariably get asked for my subscription details (despite advising in advance that I’m not a subscriber) and then told there’s nothing that can be done as I’m not subscribed. If it was a one off I’d be less annoyed but this is 3 or 4 times a year. No issue with other publications so I know it’s not me……
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Terrible experience
App keeps freezing or will suddenly crash and I lose my place in the magazine. Would rather a hard copy version at this point!!
Rice of clothes
Not all of us can afford really expensive clothes. A mix of different cheaper and more costly clothes would serve your readers better. Few have the cash to buy designer clothes. Constance Jane
Nightmare of an app
Been subscribing for around two years and this app change is a nightmare. No pages only scrolling, complicated restoring not mentioning the loading process. Same with harpers U.K. Very anNo
Bring back the old format
I love red. I regularly post dozens of articles in every edition to my scrap book (great feature!) but this month I discovered the new layout of the digital editions. Long scrolling pages with none of the density of content I have come to love. It’s suppose to be more user friendly I’m sure but it is so light. I’ll have to cancel my subscription now which, as I’m abroad, I’m so disappointed to have to do. I can’t get the hard copy. But it’s just that different a reading experience now. Please change it back!
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The worst app
Probably the worst app I’ve ever experienced. Completely unfocused on user experience - for example no Forgot Password button, instead a link to the parent company and a trawl through their site to reset. App does not reflect the content of the magazine which used to be good when I could access it.
Update. Email them for access help and they reply with a standard email that doesn’t address the problem. The app is unusable so don’t waste your money subscribing to this magazine as you will never be able to read it on the unsupported app.
Update. Email them for access help and they reply with a standard email that doesn’t address the problem. The app is unusable so don’t waste your money subscribing to this magazine as you will never be able to read it on the unsupported app.
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The current issue disappeared from my iPad
The current issue - AUGUST 2020 with Elle McPherson on the cover - has disappeared and I can’t get access to it. Getting tired of re-installing the app so I'm cancelling my subscription until it's sorted.
Insipirational
Ok, so I brought the very first ever copy of Red, and loved it.i stopped reading it, not sure why but various reasons. I picked this up again and wow-I was stuck between paper and digital but digital is awesome. I love the scrap book element and the ability to zoom in (so I can read it) ❤️
Online access
I changed from paper to online - complete nightmare - wish I hadn’t
Responses to questions appear computer generated and don’t work
Responses to questions appear computer generated and don’t work
Annoying
Pretty much every time I open the red app I have to log out and back in again. Frustrating. I shouldn't have to keep doing this
Basically a PDF version of the magazine
The old app was brilliant, a real pleasure to use and thoughtfully put together. Since they switched to this version, it's basically a PDF of the print version, with none of the intuitive, user-friendly features that made it a truly online magazine. When the change happened, I contacted Hearst customer services who told me "users prefer this format". What rubbish. Looks like a budget cut, which is sad given how well done it was. Do not waste your money on this app, however much you like the magazine.
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Appalling and Very annoying
This is a really really poor app.
It won't download, if you subscribe there is no clarity that you have and then added to that they don't have the courtesy to respond to you if you email with a query. Red, up your game and find a good web company to do this work - this is 2017 👎
It won't download, if you subscribe there is no clarity that you have and then added to that they don't have the courtesy to respond to you if you email with a query. Red, up your game and find a good web company to do this work - this is 2017 👎
Waste of money
Took my payment and can't access the digital magazine on new iPhone or old iPad. Plus make it hard to submit review.
Horrendous app now
I have subscribed to Red for a number of years the last few have all been iPad editions. The latest "update" is truly awful. I have to log out then log back in each time I want to continue to read an edition. This used to be a really convenient way to subscribe to a loved magazine without having to carry it around with me.
DON'T CHOSE THIS buy the old style paper magazine instead.
DON'T CHOSE THIS buy the old style paper magazine instead.
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Mrs
Not happy will not be resubscribing Decembers issue is just not loading!!!!!
Disappointed
I am gutted to have just renewed my 12-month subscription and to find the new magazine format. RED, to which I've subscribed for years and I adore, is now not much more than a badly formatted shopping catalogue, with minimal content, horrible browsing capability and a cold visual layout (images are laid out in long scrolling pages, rather than a creative layout). So disappointed.
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