Refine User Reviews

Customer Experience

Positive experience34.7% of reviews
Neutral5.0% of reviews
Negative experience60.3% of reviews

~ Based on 418 written reviews from the US App Store.

What users say

Is Refine Safe?

Refine: Video & Photo Editor appears mostly safe based on user ratings. AppsHunter Safety Score for Refine is 84/100.

This assessment is based on 2,640 user ratings, with an App Store average of 4.2/5.

Safety Analysis

77.5% of ratings point to a safe experience
7.6% of ratings suggest some concerns
14.8% of ratings point to a risky experience

~ Based on 2,640 App Store ratings for Refine.

Is Refine Legit?

Refine: Video & Photo Editor appears to be a legitimate app. AppsHunter Legitimacy Score for Refine is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Wow

Just wow

Mr Aal

Bad

Cheap app with cheap advertisements

You can’t edit a pic even when you open ads starts playing , I know they need Ads to run business but this is cheap way here to open ads after few sec

Response from developer

Dear Valued Customer! Thanks for taking the time to review the Refine app. We are sorry to hear that you are unsatisfied with the app. We are continually working on improving our app and your feedback is a great help for future development. If you have more to say, you can reach us anytime at the support@refineapp.co email address. Wishing you all the best for the future.

DECEPCIONADO COM ESTE APP.

Infelizmente, estou decepcionado com este "aplicativo"! Os desenvolvedores removerama função GIF animado desde novembro, e eu comprei este app principalmente por causa deste recurso! A atualização tornou este "aplicativo" ainda pior! A Apple precisa e tem que estar mais atenta a esses desenvolvedores de aplicativos, pagamos caro por estes. Estou deveras decepcionado,e lamento por ter investido e algo que me ludibriou!
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Unfortunately I'm disappointed 😡

Unfortunately I'm disappointed with this app! They removed the animated GIF function since November, and I bought this app mainly because of this feature! The update made this app even worse! Apple has to be more attentive to these application developers. I am very disappointed and regretted that I bought such an app that simply deceived me.
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Response from developer

Dear Valued Customer! Thanks for letting us know about your experience. We are very sorry that you are disappointed in our app. Animated GIFs have been removed for now in order to greatly increase the quality of the function. We are sure that as soon as you see the new version of animated GIFs, you will immediately be surprised. We hope you continue to enjoy our app soon. If you have more to say, you can reach us anytime at the support@refineapp.me email address. Wishing you all the best for the future.

Friendfy and babyfy don't work.

They don't work.

bad application

i have uninstalled it and don’t use it but the application still applies automatic payments on my paypal account. not recommended application.

Negativa

Impossibile annullare i pagamenti e i contratti. Ti addebitano 9.99 a settimana. Ho dovuto bloccar la carta.

Décevant

Pour 10 euros vous aurez

Message systématique :
Oups une erreur est survenue

Et un service client qui vous répond que vous n’existez pas

Response from developer

Dear Valued Customer, we appreciate your feedback. We are sorry to hear that you had an inconvenience with our app. Most likely there was some single system error. It is very important for our developers to find out why this situation could happen so that nothing like this happens again. You will make a big contribution if you provide our support agents with detailed information. Please report this matter to the support@refineapp.me email address and we will do our best to fix it. We look forward to hearing from you!

Basura

No tires tu dinero

Garbage

Bought this app, entered my email and it sent me a confirmation for my email, will not let me sign in and says my email is not found. Support keeps saying this email can’t be found when the only reason I received the confirmation in the first place was because it was the email registered. Now they want almost my whole account number apparently to find the payment when it came out of my account almost immediately. Sorry not giving my whole account number when they have my email, this was sent to them again with their confirmation email to me and they still say they cannot find the email or payment. How are they emailing me if they cannot find it? Absolute garbage, fraud!
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Response from developer

Dear Valued Customer, we are sorry to hear about your experience with our application It sounds like you had a frustrating time, and we want to do everything we can to make it right for you. Please contact us at support@refineapp.me as our agents are always ready to provide the necessary assistance. We look forward to your email and wish you a great day ahead!

Nul

D’abord on nous dit que c’est gratuit , j’accepte de donner mon mail puis on me dit qu’il faut entrer le code de ma carte bancaire !

C’est inadmissible d’appâter ainsi le client , juste pour ça je vous colle une étoile !

Response from developer

Dear Valued Customer, thank you for your review. We are sorry to hear your experience was not to your satisfaction. If you’re open to discussing your experience further, please email us at support@refineapp.me. We look forward to hearing from you.

After I pay still lockdown the feature

Very hard to use it, when I hit the photo then everything lockdown. And even you purchased there is no different.

Need free for test.

Bd

Not free

Asks for up front payment of $15.

Don’t bother

Not as advertised

The conversions of photos, especially using the toonify filter, come out grainy and poor quality despite lighting and camera quality. This app is absolute garbage, be warned, and DO NOT BUY!

Response from developer

Dear Valued Customer, thank you for the feedback. We are terribly sorry for the unpleasant experience you had with our Refine app. We will make sure to pass your message to our Product Team for consideration. We are constantly working on our app, so in the meantime, we will make sure to fix the bugs that lead to such issues you have encountered. If you have more to say, you can reach us anytime at support@refineapp.me.

Attention…

J’ai téléchargé cette appli le 1 octobre pour tester. J’ai travaillé sur 4 photos avec les filtres proposés. Cela m’a coûté 0,99 usd par photo. Depuis, j’ai un prélèvement automatique de 9,99 usd par semaine (4 octobre) (11 octobre) alors que je n’utilise pas cette application. Le plus étrange est que l’argent est demandé par une structure Hwteam.co qui est thaïlandaise. Je voudrais sortir de cette arnaque, svp
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Nice app

So far so good

Just adverts - no function

Any attempt to do anything starts an advert, BUT there is no way to go past the advert after it ends other then by closing the app.

Absolutely useless - a scam!

Response from developer

Dear Valued Customer, thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our Refine app. We aim to provide all of our customers with a high-quality experience and want to make things right. So, please email us at support@refineapp.co and we will get back to you promptly. We look forward to hearing from you.

Refine: Video & Photo Editors

Well, I don’t know what these other reviewers want for no money. I found the avatars were hilarious, especially with photos of past relatives over 100 years or so old. Singing modern stuff, with attitude? Priceless!

Response from developer

Dear Valued Customer, we appreciate the fantastic review and are glad we could be of service. We are always striving to improve our products and appreciate the input from customers like you. If you have any further needs or questions, please reach out!