No longer a kind company
When we were first with this company I couldn’t stop raving about how amazing they were, because they were kind and helpful and caring. Not any longer.
They do not help answer questions, they leave you with more, they don’t slow down to listen they just rush you on to the next phone call. This company lost the meaning of customer first, otherwise you will loose your business completely. People will no longer trust and or want to be apart of your company at all. My suggestion is just learn some manners or hire back the people you used to have because they had heart and they were good and made your company what it was. GOOD! And you guys are destroying that by not listening to the people that pay for your jobs, your customers. So be kind. I’m not saying this is every person there. But it is a rare person I have come across on the phone that has been kind. And for those that have been that way, thank you. You actually make a difference. And bless you for working in the place you do.
They do not help answer questions, they leave you with more, they don’t slow down to listen they just rush you on to the next phone call. This company lost the meaning of customer first, otherwise you will loose your business completely. People will no longer trust and or want to be apart of your company at all. My suggestion is just learn some manners or hire back the people you used to have because they had heart and they were good and made your company what it was. GOOD! And you guys are destroying that by not listening to the people that pay for your jobs, your customers. So be kind. I’m not saying this is every person there. But it is a rare person I have come across on the phone that has been kind. And for those that have been that way, thank you. You actually make a difference. And bless you for working in the place you do.
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Used to be good
Uses AI to audit every direct payment to hospital and denies everything.
App is very clunky
App has several of inefficient features. For example, when it forces you to change your PW it will not show you what you’ve typed or what’s been autofilled. When you input a new reimbursement request it asks you to define a start and end date and it would be much quicker if the end date auto-changed to the same date as the start date bs the user having to re-input the same date again. It works fine, but those issues should be improved.
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User friendly app
I love this app. It is so easy to submit claims for reimbursement. Wish all apps were this user friendly
Not easy to use
Difficulty with claims , sending receipts to them several times
