Terrible app
So uncomfortable. Can’t search all products of the size I need. Have to search each item separately. So old fashioned. I end up buying Reima on zalando.
App getting worse
The app is getting worse and worse. So many extra features have been crammed into it that even making a simple purchase has become difficult, let alone finding what you’re actually looking for.
The filtering function works sometimes and fails at other times. On top of that, whenever I try to make a payment, the app asks me for my contact details even though I’ve already entered them and they are registered in my account.
It really feels like some junior developers got hold of the app update and started adding features without paying enough attention to usability and quality.
The filtering function works sometimes and fails at other times. On top of that, whenever I try to make a payment, the app asks me for my contact details even though I’ve already entered them and they are registered in my account.
It really feels like some junior developers got hold of the app update and started adding features without paying enough attention to usability and quality.
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Bait and switch
Claims 20% discount with your first app purchase. Open the app it’s only 10% and free shipping. Go to checkout and shipping isn’t free. Not worth it!
Malý výběr
Proč není v aplikaci dostupný celý sortiment?
Doesn’t have same selection as website
Downloaded app because of the 20% first offer. The shoes I wanted to buy from the website are not available on the app.
Awful customer service
I’m extremely disappointed with Reima’s customer service. I reached out multiple times regarding an issue with my order, but no one ever responded to my messages. It’s been far longer than any reasonable response time, and my follow-ups were completely ignored.
What’s even more frustrating is that Reima seems to filter or not publish negative reviews, I tried leaving honest feedback several times, and it never appeared on their website. That really makes me question their transparency and how much they actually care about their customers’ experiences.
I understand delays can happen, but ignoring customers and hiding honest feedback is unacceptable for a brand that claims to stand for quality and trust. This experience was very disappointing and unprofessional.
What’s even more frustrating is that Reima seems to filter or not publish negative reviews, I tried leaving honest feedback several times, and it never appeared on their website. That really makes me question their transparency and how much they actually care about their customers’ experiences.
I understand delays can happen, but ignoring customers and hiding honest feedback is unacceptable for a brand that claims to stand for quality and trust. This experience was very disappointing and unprofessional.
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Zahlung über App nicht möglich
Ich shoppe lieber über Apps und nicht so gerne über mobile Seiten. Gestern habe ich eine Bestellung über die App tätigen wollen, aber bei der Abwicklung der Zahlung kam es immer zu Abbrüchen. Jedesmal wurde ich wieder auf die Sicht zurück geworfen, wo man die Bestellung abschließen kann. Zahlungspflichtig bestellen kam nie. Auch beim Wechsel der Zahlungsart blieb es erfolglos. Schlussendlich habe ich es heute über sie mobile Seite im Browser bestellt.
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Terrible
Some glitch in the app doesn’t allow me to pay
Remove out of stock items
Please remove items from Sale section that are out of stock. They’ve been listed there forever!
Apka srednia
Ciezko wyjsc ze zdjecia z powrotem do steony. Nie dizala adres w applepay. Caly czas wszystko sie orzestawia i ucieka
Very glitchy
Reima products are great, love them and buying them for years. The app on the other hand, is lately so bad.. I forgot why I didn’t buy from Reima in a while.. it’s so glitchy, I tried to pay with PayPal and it’s just not going forward.. can you fix it please?! Was better 2 years ago!
Something went wrong
A very convenient app! But after the update, the section with weather and clothing advice is not working properly.
Wrong geo
Something went wrong with geolocation, I’m living in Kyiv and I can’t choose geolocation, it choose only Finland
Untimely beat
The absolute worst experience registering. After going through all the prompts and creating a profile, I was rewarded with an upbeat tune. I was next to my sleeping 10 month old. My phone was on silent. It took forever to put her back to sleep.
Response from developer
We're so sorry to hear about your experience and will share your feedback with our team so we can improve the registration experience and prevent this from happening again.
Payment trouble
Payment by PayPal doesn’t work. I tried many times… You should fix that asap.
What is this?!?!
Is it kind of a joke or what? I was trying to make an order and pay for 20 minutes and nothing. The app shows mistake and starts over every 5 seconds. It is impossible to end the payment. Great waste of time, thank you
Don’t order from them
Company did not fulfill order and did not resolve the issue when contacted.
Can’t even put item to a cart
I downloaded app a long time ago, but never used it. So I updated it to the latest version and wanted to make a purchase and can’t even put item to a cart. Ridiculous. I signed in to my account and it doesn’t work. Deleting the app, waste of time.
Response from developer
Thank you so much for the feedback, and we are sorry about the experience. This issue has been resolved in our latest release, and we appreciate your patience as we worked to resolve it.
Error city
I get an error pop up when trying to add anything to my cart
Response from developer
Thank you for sharing your feedback. This issue has been addressed in our latest release, and we appreciate your patience as we worked to resolve it.
WYSOKIE CENY
Ceny odzieży są bardzo wysoki w poruwnaniu z np. TEMU!
