Bait and switch
Claims 20% discount with your first app purchase. Open the app it’s only 10% and free shipping. Go to checkout and shipping isn’t free. Not worth it!
Doesn’t have same selection as website
Downloaded app because of the 20% first offer. The shoes I wanted to buy from the website are not available on the app.
Awful customer service
I’m extremely disappointed with Reima’s customer service. I reached out multiple times regarding an issue with my order, but no one ever responded to my messages. It’s been far longer than any reasonable response time, and my follow-ups were completely ignored.
What’s even more frustrating is that Reima seems to filter or not publish negative reviews, I tried leaving honest feedback several times, and it never appeared on their website. That really makes me question their transparency and how much they actually care about their customers’ experiences.
I understand delays can happen, but ignoring customers and hiding honest feedback is unacceptable for a brand that claims to stand for quality and trust. This experience was very disappointing and unprofessional.
What’s even more frustrating is that Reima seems to filter or not publish negative reviews, I tried leaving honest feedback several times, and it never appeared on their website. That really makes me question their transparency and how much they actually care about their customers’ experiences.
I understand delays can happen, but ignoring customers and hiding honest feedback is unacceptable for a brand that claims to stand for quality and trust. This experience was very disappointing and unprofessional.
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Remove out of stock items
Please remove items from Sale section that are out of stock. They’ve been listed there forever!
Something went wrong
A very convenient app! But after the update, the section with weather and clothing advice is not working properly.
