A rip off
Several attempts to get it sorted via the help system have only generated automatic generic responses.
Do not waste your money.
Simply Perfect.
Abo gekauft, Account deaktiviert
Doesn't work with graded cards
Subscription problems
It’s a good app but this gremlin is frustrating.
What do I do about this?
Sans scrupule
Frustrating!!!
Excellent program
This is by far the best in my opinion, resulting in the most realistic colours.
If you have lots of photos to digitise, I highly recommend Reimagine.
Simply Perfect.( wouldn’t let me reply)
Not happy with this app!
Sign up issue
Cannot access Reimagine
Reimagine does not recognize MyHeritage account. Disappointed that I don’t have full access as this was supposed to be part of this package. The only help I can get is through chat and it just loops back to the FAQs and isn’t addressing my issue.
Response from developer
Hello User, I’d be happy to assist you. However, I couldn't locate your MyHeritage account in order to further investigate the matter. Kindly reach out to me using your registered MyHeritage email by sending a message to dean.vipsupport@myheritage.com and I’ll gladly assist you further.
Don’t Buy it crashes and stopped working
Response from developer
Hello Alan, We did have a temporary issue that was quickly resolved. If this is not the case for you and you require further assistance, then please reach out to me using your registered MyHeritage email by sending a message to dean.vipsupport@myheritage.com and I’ll gladly assist you further.
Nico y yo
Problem adding photos
Response from developer
Hello User, I would be more than happy to assist and follow up. Please contact me at dean.vipsupport@myheritage.com from the same email address that you use for your account on MyHeritage. Kind Regards, Dean, MyHeritage Team.
No free trial!
Response from developer
Hello amelon, Thank you for bringing this to our attention. I would be more than happy to assist and follow up. Please contact me at dean.vipsupport@myheritage.com from the same email address that you use for your account on MyHeritage. Thank you, Dean, MyHeritage Team.
Great little app!
Gut
Greedy
Response from developer
I regret finding your low star review. We value your feedback and we are committed to providing you with a positive user experience MyHeritage is based on subscriptions that offer various tools for genealogy depending on your research focus. That said, we offer a free basic plan along with a number of different paid subscriptions, depending on what area you are trying to research. A free Basic plan is a great start if you are just beginning the research of your family roots. A paid subscription includes our latest state-of-the-art matching technology or access to our extensive historical record search engine. These subscriptions can be canceled at any time, online, or by contacting our support team. If you would like more information about our subscriptions to find the one that best fits your research needs, please feel free to contact me directly at dean@myheritage.com. I'd be happy to help. Sincerely The MyHeritage Support Team
