Payment for Pro is Secured How?
Folks, I can tell this app has everything I need to keep my commonplace book in a user friendly fashion, once it’s all in plain text. But folks you aren’t a corporation. Tell me how you plan to use my credit information? Did you promise me not to sell it? Can your small business promise to keep my credit information secure? Can it realistically be stable enough to keep enough staff, to both keep my credit information secure, plus keep your app updated? Or will other apps catch up with your innovations, making your business sink into an inability to maintain security three years from now? I want the Pro features, but you haven’t earned my trust in regards to my credit information. Apple has in that they can be investigated by Congress, I can find someone to sue if I incurred fees trying to recover my identity or clear my credit history of fraud. Where will you be years from now? Your only claim to fame right now is a useful filing system and the ability to map it. I don’t know if you’ll still be a thriving business two years from now. This is the reality of small business. The thing is, a consumer is only truly protected by the structures inherent in the stock market and the laws that govern it…and that’s not saying much, because people even die from corporate greed. I would appreciate it if you stop trying to go around Apple, who can afford to keep my credit information secure for the long haul. Until then, your claim to be security-minded is empty handed if you encrypt my quotes from a text I was reading, but sell my financial data to fund another innovation. In the meantime, your app will probably not get used to its potential, because you rightly limit the amount of space my stuff uses on your servers. Which shouldn’t happen either. I have a cloud account already, and it’s very secure, and I can reasonably expect it will stay secure for years to come. And besides, you have the encryption codes on your servers, so tell me how is this secure to a hacker or even a disgruntled employee? You’ve got a nifty innovation with the mind-mapping & filing, but I can wait until other developers add this feature to their apps. And truthfully, these other apps are able to convert my handwriting to text, so at the moment I’ll have to use multiple apps to get my second brain functioning to its full potential, with or without your app. Shoot me an email, if you decide to change the security & payment practices you currently have. I wouldn’t mind jumping on your bandwagon, but I’ll stick to the free version for now.
Update 1/26/2023
The developer replied to my review above via email. From this field I’m using to add to this review, I don’t know if their response appears with my review, so I may be repeating that the developers currently employ a company to take payments on their behalf. None of that was clear to me when I clicked the button to sign up for the Pro features from both the browser and the application. I was presented both times with a simple field in which to enter my credit information. If any branding other than the developers was present on that page, it wasn’t obvious enough to make an impression on me either time. In the email I just received, the developer said that Stripe, a company I’ve never heard of, was being employed to handle their subscription transactions. The developer went on to assure me that they are in process of adding PayPal and Apple Pay options. I’m happy to anticipate these options! I will be checking back with the app again in a few weeks to see what progress they have made with payment options.
Update 1/26/2023
The developer replied to my review above via email. From this field I’m using to add to this review, I don’t know if their response appears with my review, so I may be repeating that the developers currently employ a company to take payments on their behalf. None of that was clear to me when I clicked the button to sign up for the Pro features from both the browser and the application. I was presented both times with a simple field in which to enter my credit information. If any branding other than the developers was present on that page, it wasn’t obvious enough to make an impression on me either time. In the email I just received, the developer said that Stripe, a company I’ve never heard of, was being employed to handle their subscription transactions. The developer went on to assure me that they are in process of adding PayPal and Apple Pay options. I’m happy to anticipate these options! I will be checking back with the app again in a few weeks to see what progress they have made with payment options.
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Response from developer
Thank you for your feedback! Our payments are processed by Stripe (a large payment processing corporation with over 8,000 employees). We neither collect, nor store any of your credit card information. Also, we are not going around Apple, we are working on implementing Apple Pay as one of the payment options, and PayPal is going to be added as well. We cannot email you as Apple does not share the reviewer's email address for privacy reasons. You're welcome to shoot us an email at support@relanote.com with any other concerns you might have, and we would be happy to get on a call with you. Update 2/16/2023 Thank you for bringing up these concerns! We have added Apple Pay and Google Pay as additional payment options. We have also added some text on the payment page addressing some of the issues you raised. Please contact us at support@relanote.com if you still have any questions or concerns.
