Relay FSM

Managing field service work is complicated. Schedules change, technicians call out, jobs run long, and customers expect clear communication every step of the way. Relay is a modern field service management platform built for HVAC, plumbing, and other home service businesses. It helps teams schedule work, optimize routes, manage jobs in the field, communicate with customers, and get paid faster. Key Features Smarter Scheduling • Automatically build and adjust technician schedules • Balance workload across your team • Respond quickly to emergencies and last-minute changes Route Optimization • Reduce drive time between appointments • Visualize technician routes on a map • Improve daily efficiency and capacity Customer Arrival Tracking • Share technician arrival updates with customers • Provide ETA visibility while technicians are en route • Improve communication and customer experience Job Management • View job details, notes, photos, and attachments • Track job progress in real time • Manage recurring maintenance work Estimates & Invoices • Create estimates and invoices from the field • Send documents directly to customers • Keep billing connected to completed work Built for Field Teams • Fast mobile experience for technicians and dispatchers • Designed for real-world service operations • Works wherever the job takes you