Great!
I use relay UK because I have major anxiety talking to people on the phone so this helps a ton! Thanks.
The best help ever
Thank you to all of you at the Relay UK. You made it possible for me.
Service is 5 star - app is very good too
I cannot talk on the phone because of autism. So grateful RELAY UK is also for people with speaking disabilities. Service itself is invaluable! I find the app easier than the PC version for calling doctors, appointments, anyone I can't text directly. It took me a little time to work out how to get back to the app quickly because you start the call in the app but then it switches to your phonecall screen on a mobile and you have to navigate back to 'join call' to add the relay assistant before the person answers and hangs up. Mostly I'm calling services where there is an automated queue which is tricky - but that is not an app problem. The app instructions could explain this real life use better (like who chooses options in an automated queue, how the screens change when the call starts.
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Would be nice to have able auto correction and check spelling
Would be huge helpful so please can you add auto correction and check spelling to make easier for me to explain and not remember how to spell because I don’t want keep them waiting while me trying figure out how to spell.
Brilliant Service
As an Autistic person with intermittent phone anxiety I find this app invaluable. The call handler on my most recent call asked the adviser I was speaking to, to speak to me directly and politely repeated this request when the adviser forgot. It is so nice to have someone advocate for my autonomy in this way, as a disabled person I am frequently spoken over and ignored. I appreciate it is unusual for an adviser to receive a call in this format so no shade towards them, but it absolutely made my day to have someone speak up for me when I was unable to do so. Brilliant service as always Relay UK. Thank you!
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Pointless
I can’t hear phone calls well anymore so tried to sign up. Second sign up screen asked me to call them! I can’t, that why I tried signing up to this!!!! 😢😡
Relay uk is awesome
Good helpful
A very practicable service.
Not just for disabled or deaf of hearing, but very beneficial to prevent pressure of phone calls when texting can be resolved straight through.
However I am unable to seem to register my phone number to continue with using Relay / to proceed or continue so…?
Please remove this bug so I am able to benefit from using this personally for privacy and security reasons too.
Continuous error message: “Near expiration: window verification is too short, try again…”
• (EDIT) : 14/08/2026 I am still not able to register onto Relay with receiving the same continuous error message … ??? (An help desk won’t usually resolve this through writing, devs would need to remove what’s causing this issue and update to make it accessible for every number to register and continue using Relay)
However I am unable to seem to register my phone number to continue with using Relay / to proceed or continue so…?
Please remove this bug so I am able to benefit from using this personally for privacy and security reasons too.
Continuous error message: “Near expiration: window verification is too short, try again…”
• (EDIT) : 14/08/2026 I am still not able to register onto Relay with receiving the same continuous error message … ??? (An help desk won’t usually resolve this through writing, devs would need to remove what’s causing this issue and update to make it accessible for every number to register and continue using Relay)
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Amazing!
This app has given me a link to the outside world that I wouldn’t have otherwise. They are always so polite and helpful and I send my greatest thanks
I use Relay UK all the times
I don’t know how I will manage without this important App. All the operators dealing with my calls are great!
Relay
Great app works well would recommend to anyone who needs this
Exceptional service and staff
With so many wanting only telephone contact, life would get very frustrating and depressing without this magnificent service.
Find it quite depressing that even the NHS does not cater for deaf people’s needs rather ironically.
Thus having access to this service is a game changer. I do feel for poor souls trying to type the ridiculous, long winded I for… 2 for messages - they must be the only ones who can appreciate the impossibility and impracticality of such messages. The staff have my humble gratitude and admiration for the hours spent waiting for the phone to answer, picking out relevant message options needed by user, and conveying info between service provider and user, with prompt efficiency. Thank you, Relay UK and staff, your efforts are much appreciated
Find it quite depressing that even the NHS does not cater for deaf people’s needs rather ironically.
Thus having access to this service is a game changer. I do feel for poor souls trying to type the ridiculous, long winded I for… 2 for messages - they must be the only ones who can appreciate the impossibility and impracticality of such messages. The staff have my humble gratitude and admiration for the hours spent waiting for the phone to answer, picking out relevant message options needed by user, and conveying info between service provider and user, with prompt efficiency. Thank you, Relay UK and staff, your efforts are much appreciated
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Eases anxiety
I struggle with severe anxiety due to disability over the phone, and relay has quite literally changed my life, thank you so much and I would highly recommend!
Quality of Life for Anxiety AuDHD Calls
If you suffer from memory and auditory problems like hearing or voice impairments from mental health try this text to voice service.
I used it for calling DWP Universal Credit. The benefits of this is that they the DWP didn’t lie as much. Someone on the relay team helps just by knowing they are there.
Relay are impartial and type exactly what the DWP say and you, and say exact what you write. So you have a written record or the conversation.
Another benefit of typing I find because of my AuDHD is that distractions are removed, and I can reread what has been said.
I would like to have the ability to print the written record so that you can say that it was not changed. As present you can only copy paste the transcript.
I would like timestamps too, for start and every paragraph. Also the start and end, and all words.
Right now this no way to tell how long the conversation took.
Even without this, this free service for disabled people to access any phone customer service gives the both access and protection we need.
Thank BT.
I used it for calling DWP Universal Credit. The benefits of this is that they the DWP didn’t lie as much. Someone on the relay team helps just by knowing they are there.
Relay are impartial and type exactly what the DWP say and you, and say exact what you write. So you have a written record or the conversation.
Another benefit of typing I find because of my AuDHD is that distractions are removed, and I can reread what has been said.
I would like to have the ability to print the written record so that you can say that it was not changed. As present you can only copy paste the transcript.
I would like timestamps too, for start and every paragraph. Also the start and end, and all words.
Right now this no way to tell how long the conversation took.
Even without this, this free service for disabled people to access any phone customer service gives the both access and protection we need.
Thank BT.
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Speech-impairing anxiety
This has helped tremendously to navigate conversations with my housing association. I also have ADHD and tinnitus which make it hard to focus. I would actually prefer it though if I didn’t have to hear The person on the other end and just heard what the mediator said. Their tone can be triggering/distressing.
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So, so helpful
Made my first Relay call today to M&S bank after frustrating attempt at Tel
calls x4 and unhelpful online chat. Once I got into the swing of how it worked I am pleased to say I got the result I was hoping for!
Excellent service, thank you. I am sure to use Relay a lot more now.
calls x4 and unhelpful online chat. Once I got into the swing of how it worked I am pleased to say I got the result I was hoping for!
Excellent service, thank you. I am sure to use Relay a lot more now.
Relay UK
I don’t know what I’d do without the Relay UK team as I would have to get a hearing person to make the call directly and they wouldn’t say what I want to say so having Relay UK helps me to solve it “myself”
Poor service!
I don’t know how this work. The respond I get from relay text isn’t clear. This app need more improvement!
Lifesaver
An absolute lifesaver, once you’ve learned how to use it! It’s especially vital to me now since losing my husband last year.
it's okay i guess
it doesn't work for blocked numbers. it's nerve-wracking. it says relay has answered and then the call doesn't go through