Purchased a subscription but asks for another one
Response from developer
Hi Franklin_43232, thanks for taking the time to share this. We’re sorry for the frustration. What you’re describing isn’t how the app should behave after a subscription is already active. It sounds like a technical issue where the app isn’t properly recognizing your existing purchase and is incorrectly prompting you to subscribe again. We didn’t receive a support request from your account before this review, so we haven’t had a chance to look into it yet — but we absolutely can help. Please contact our support team from inside the app (Settings → Help/Contact Support) or email us via the support address support@reluvia.com, and include: 1. the email/Apple ID/Google account used for the purchase (no passwords, please) 2. the device model and OS version 3. a screenshot of the subscription screen (like the one above) 4. your Store receipt/order ID if available Quick things you can try right now (often fixes it immediately): 1. Restore Purchases (usually on the subscription/paywall screen or in Settings) 2. Force-close and reopen the app 3. Make sure the app is updated to the latest version If it still happens, sign out/in to the App Store/Google Play and try Restore Purchases again Once you reach out, we’ll prioritize getting your access restored and make sure you’re not asked to pay twice.
Doesn’t work
Response from developer
Thanks for your feedback, and we’re truly sorry for the frustrating experience. We’ve addressed the subscription/email activation issue in the latest app update. Please update the app and try signing in again. If you still don’t receive a code, please contact us at support@reluvia.app with the email you used for purchase and (if possible) a screenshot of the error, and we’ll help right away. We apologize again for the inconvenience and the delayed response.
ive subscribed
Response from developer
Thanks for your feedback, and we’re truly sorry for the frustrating experience. We’ve addressed the subscription/email activation issue in the latest app update. Please update the app and try signing in again. If you still don’t receive a code, please contact us at support@reluvia.app with the email you used for purchase and (if possible) a screenshot of the error, and we’ll help right away. We apologize again for the inconvenience and the delayed response.








