No longer connecting!
My hearing aid no longer works with this app. I’m signed in. The app identifies the location of my hearing aid, but the app no longer pairs to my iPhone (yes, I’m using the latest IOS update).
I saw a message last week about a new app or version, but I haven’t received any additional information and now I can’t control my hearing aid. Very disappointed and extremely frustrated.
I saw a message last week about a new app or version, but I haven’t received any additional information and now I can’t control my hearing aid. Very disappointed and extremely frustrated.
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Overall, a good application
The hearing aids were constantly shutting down where battery keeps having the indication they are dying. Batteries can have tendency to keep dying every other day! When not connected to application and tv streamer the aids will fully work.
Connection keeps dropping
I have been using this APP for several years and with IOS 13 and the latest update, 13.1.3, the Bluetooth connection still keeps dropping. I don’t know if it is a problem with the APP and/or IOS 13. I have applied the latest IOS updates that have contained Bluetooth fixes, but the connection problem still has not been fixed, so it may be a problem with the APP with IOS 13. I like the APP when it is working. Update: The new update is bad and keeps dropping connection to ConnectLink TV making it useless. Before it was bad now it is not useable. Update, with IOS 14, it does not work. Totally useless. You have to re-pair the hearing aid every time you want to use this app. Every time the developers make changes, the app get worse. Do you test your updates? This is the only way to connect with you TV, mic adapters and it does not WORK. People spend good money on your hearing aids and adapters sandcastle the app is useless. At this time I would not recommend that anyone purchase Oticon hearing aids because the support is not there.
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Dropped connections
I love the sound and clarity when I’m watching TV. I don’t feel the reduction of crowd noise is very effective. I was in a store and speaking to a clerk, but others in the area interfered with my ability to hear him. The frequent loss of connection of one aid is a problem, for no apparent reason.
I just updated and now I can’t open the app!!!!!
Saw there was an update and now the app doesn’t open. What do I do now??? Nice update - it just obliterated it and now I am with without this app I’ve come to rely on.
