Half-Finished
This app feels like it is still being built, even though it’s been out for years. It’s hard to tell if features like “reordering” are buggy or if the user experience was just done poorly. When you attempt to re-order, you cannot add new things to the order, only update whatever the items were in the original order. You also can’t change the time or the location for pick up from what the original order was even if you had updated that on the initial screen. Features like this are great in theory but the execution of them is severely lacking. Y’all also need to figure out how you handle “deluxe” orders across your franchises. Some locations still offer it yet you removed the option for it from the app and instead require the user to add a variety of other options manually to match what used to be a single button click.
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Terrible app
App is terrible super buggy when choosing location app asks you to enter your CVC EVERY time you order
Cannot custom build
This seems like a basic function for a burrito place. The customer favorite burritos can have extra toppings, but there wasn’t a way to change what was in the burrito. No ability to custom build a burrito from start to finish.
No way to cancel orders
This app is pretty bare bones. I don’t know if that is ChowNow’s fault or what. There’s no way to find out how long an order will take until you pay. The other day I got the bad news that one burrito would take them 45 minutes to make. There was no cancellation button. So I had to go the store, cut the line and tell them to cancel the order. Naturally, the Renegade Burrito staff told me to cancel it through the app. There is no way to do that! Finally I got a manager to agree to cancel. But he didn’t know how to do it. He had to call someone out of the kitchen to show him how. Sigh. Just add a cancel button. Or tell us how long the order will take BEFORE we pay.
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CCV Error
Cannot complete a purchase. It let me it let me go through the entire order process and then when I entered my card info, it shows a green check as if it succeeded. Then when I click to finish it tells me it needs my CCV information (which has already been entered).
I re-entered my credit card info 3x hoping the error would be resolved. I deleted the app and placed my order online. The online/web ordering process was essentially the same, but it didn’t error.
I re-entered my credit card info 3x hoping the error would be resolved. I deleted the app and placed my order online. The online/web ordering process was essentially the same, but it didn’t error.
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