Unable to complete the App Set Up
Response from developer
Hi Clive, sorry you've run into this. There was a temporary issue with sign-up emails for some users around that time that you may have been caught by, but it’s now been resolved. If you’re willing to give us another shot, signing up should be smooth now. If you have any further issues, drop us a line directly at hello@myrenewal.app so we can jump on it for you.
Unable to open app
Response from developer
Hi, sorry about that. We briefly had a bug around that time where the keyboard blocked the address selection, but it was fixed shortly after. Please try opening the app again. If all’s sorted, we’d love it if you’d consider updating your rating to let us know. If you need any more help, please let us know at hello@myrenewal.app. Thanks!
Annoying
Response from developer
Hi there, thanks for raising this. To clarify, removing the app from your device doesn't automatically close your account, which is why your renewal reminders have continued. Since you no longer have the app and don't want the reminders, please drop us a note at hello@myrenewal.app from the email address you used to sign up. Ask to delete your app data and we'll happily do this for you, which will stop all future communications.
Excellent
Continuity of Data
Response from developer
Hi, we're sorry that you are unhappy with your recent experience with the app after such a positive experience in the past. We updated our brand from Rnwl to Renewal, but all customers' data was kept and is still present in the updated app. Could you drop us a quick note at hello@myrenewal.app? We'll help you with whatever issue may have occurred and get your data back on your phone.








