Lost customer
Good but needs tweaks
Response from developer
Thank you, Sarah. We're really glad to hear you find the app useful and thanks for the helpful feedback - we'll definitely share your suggestions with the team as we work on our roadmap. Just to share how it works at the moment, policies automatically move over to the Previous tab 7 days after their expiry date. If you'd like to stop those reminders right away, you can remove the old policy by going to the Details tab and tapping 'Edit' on the dates card. If you need any further help with this, please drop us a line at hello@myrenewal.app. Thank you.
Delete & Reinstall Every Time!!
Response from developer
Hi there, sorry to hear you're having trouble accessing your saved quotes. Please drop us a line at hello@myrenewal.app with the email address linked to your account so we can take a look into this for you. Thank you.
Car insurance
Reward and excess but do not understand a word of it. Complicated
Love it!
Response from developer
That's so good to hear! We're really glad the app got your MOT update to you so quickly. Thanks so much for sharing your experience.
Great app
Really handy
Not as expected.
So helpful!
See how it goes?
Dates!
Unable to complete the App Set Up
Unable to open app
Annoying
Response from developer
Hi there, thanks for raising this. To clarify, removing the app from your device doesn't automatically close your account, which is why your renewal reminders have continued. Since you no longer have the app and don't want the reminders, please drop us a note at hello@myrenewal.app from the email address you used to sign up. Ask to delete your app data and we'll happily do this for you, which will stop all future communications.
Excellent
Continuity of Data
Response from developer
Hi, we're sorry that you are unhappy with your recent experience with the app after such a positive experience in the past. We updated our brand from Rnwl to Renewal, but all customers' data was kept and is still present in the updated app. Could you drop us a quick note at hello@myrenewal.app? We'll help you with whatever issue may have occurred and get your data back on your phone.

