Impossible to Get Any Support
Absolutely terrible customer service. There is no phone number available to speak with a real person, making it impossible to get urgent issues resolved. The online chat service is equally disappointing. I waited for over an hour and never received a response from an agent. For a company that deals with important insurance matters, this level of customer support is completely unacceptable. Customers deserve timely assistance, not endless waiting with no communication. I would not recommend this insurer based on my experience.
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Cheating on app
They are setting up the policy to automatically renew, and if you do not know how to turn it off at the end of the policy period, you could end up paying a lot of money to stop it. That is a ridiculous and disgusting way to make money.
Fast payments. Slow payments.
1 min late payment - they will charge you extra 45%. If they will be late in their payment after the claim - no, no, it is different
Extremely disappointed
Don’t be fooled by the lower insurance premium they provide. when you need them in an unfortunate event, they will decline your claim and the funny thing is that they won’t even ask for an explanation, straight up cancelling or make your policy void.
Opportunistic Exploitation
The company and its customer service agents try their best to mislead and trick people into expensive insurance policies through opportunistic price hiking. The company is purely evil, making free money by taking advantage of people getting something that is a basic necessity. Insurance sector needs massive reforms and this company should be the first.
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