Misleading onboarding: Undisclosed 30-day motion tracking forced me to cancel
I cancelled my car insurance with Marshmallow immediately after registration due to confusing and misleading requirements.
During the onboarding process, I was prompted to enable continuous motion and movement tracking via the app for a 30-day window just to validate and activate the policy. At no point during the initial quote comparison was it made clear that policy validation was contingent upon this level of app-based tracking.
Unlike traditional insurers—or standard telematics policies where terms are stated upfront—this tracking requirement was sprung on me during registration. The lack of clarity around whether the policy was even legally active prior to completing this 30-day tracking window completely eroded my confidence in the company. Avoid if you value transparent onboarding and personal privacy.
During the onboarding process, I was prompted to enable continuous motion and movement tracking via the app for a 30-day window just to validate and activate the policy. At no point during the initial quote comparison was it made clear that policy validation was contingent upon this level of app-based tracking.
Unlike traditional insurers—or standard telematics policies where terms are stated upfront—this tracking requirement was sprung on me during registration. The lack of clarity around whether the policy was even legally active prior to completing this 30-day tracking window completely eroded my confidence in the company. Avoid if you value transparent onboarding and personal privacy.
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Ddickens0000
On line car insurance
On line car insurance
YYorkySeff
No otp
After buying insurance not able login
NHNice but some time hangs
Impossible to Get Any Support
Absolutely terrible customer service. There is no phone number available to speak with a real person, making it impossible to get urgent issues resolved. The online chat service is equally disappointing. I waited for over an hour and never received a response from an agent. For a company that deals with important insurance matters, this level of customer support is completely unacceptable. Customers deserve timely assistance, not endless waiting with no communication. I would not recommend this insurer based on my experience.
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AArav005
Cheating on app
They are setting up the policy to automatically renew, and if you do not know how to turn it off at the end of the policy period, you could end up paying a lot of money to stop it. That is a ridiculous and disgusting way to make money.
Vvahidshafa
