Reolink Reviews: Is It Legit?

Reolink
Reolink
Reolink Digital Technology Co., Ltd

Customer Experience

Positive experience25.3% of reviews
Neutral16.7% of reviews
Negative experience58.0% of reviews

~ Based on 1,705 written reviews from the US App Store.

What users say about Reolink

Is Reolink Safe?

Reolink appears mostly safe based on user ratings. AppsHunter Safety Score for Reolink is 81/100.

This assessment is based on 9,909 user ratings, with an App Store average of 4.0/5.

Safety Analysis

74.2% of ratings point to a safe experience
5.7% of ratings suggest some concerns
20.2% of ratings point to a risky experience

~ Based on 9,663 App Store ratings for Reolink.

Is Reolink Legit?

Reolink appears to be a legitimate app. AppsHunter Legitimacy Score for Reolink is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

iPad Pro landscape view is flaky

The Reolink app on 11" iPad Pro has problems, especially in landscape mode. When starting the app, the video only uses part of the screen. When trying to use the pan/tilt controls, I have to rotate to portrait to get access to the controls like selecting a preset point. Overall, the app does not handle the iPad Pro screen very well.
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Even a broken clock…

One camera was an hour off since daylight saving. Deleting & resetting & reinstalling fixed it. Had to do this for all three cameras. Note: App does not work with a VPN - if you are getting errors, lagging etc: try fully deleting any VPN or get advice about bypassing it properly if errors continue. Even with VPN off and good signal one camera is sending nothing to cloud now. Cameras are more work than they are worth. Cameras are sensitive to flat batteries and supplied Lithium single use may show 100% charge while effectively dead and causing major issues.
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Even a broken clock…

One camera is an hour off since daylight saving. Deleting & resetting & reinstalling it might fix it. Note: App does not work with a VPN - if you are getting errors, lagging etc: try fully deleting any VPN or get advice about bypassing it properly if errors continue. Am testing App with VPN work arounds. Cameras can be very sensitive to signal strength and it may cause problems that aren’t obvious. Cameras are sensitive to flat batteries and Lithium single use may show 100% charge while effectively dead and causing major issues.
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Pleasant Experience

I own over $1,000 in Reolink cameras to protect me and my family and our home, we have never had any issues with the app or the cameras ever I’ve only ever experienced WiFi issues with my router, but never the fault of Reolink and their systems. I’m very happy with my investment in this company and will continue using them until I’m given a big enough reason not too(hopefully never) thanks Reolink!
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iPads are used more horizontally.

The iPad version gets worse with each “update”
Needs rotate option for iPad it’s not sitting on my counter in portrait mode.

Dependable

Dependable cameras and system. But, When it rains or snows at night, the cameras will constantly send alerts of animals and people. I have tried adjusting the sensitivity and nothing changes.

Worse camera system

Of all the different cameras I’ve worked with Reolink is the worse. Don’t waste your time or money.

Recent update renders the app unusable

After the most recent update, many features will not load. I can’t access settings for each camera.

Bad update

After updating, I can’t connect to the NVR anymore. The reset didn’t work. I’m sick and tired of this garbage Reolink. Stay away from this piece of junk!

Cameras

I have been using various Reolink cameras for years now, and I couldn't be happier. While they are by no means the cheapest option out there, they are worth every single penny. If you value high-quality hardware and absolutely hate monthly subscription fees, I recommend Reolink 100%.

Terrible warranty

I have four of the expensive RLC-823S2 cameras to monitor my acreage in the desert. Out of the four, three of them no longer work. Trying to get warranty replacement is like trying to broker peace in the Middle East. I have all but given up. If you buy a Reolink camera, buy two of them. More than likely, one of them will fail within the warranty period and you will not be able to get it replaced.
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Push Notifications Constantly Turned Back Off

I've been using this app for years. Every month or so, I find my Push Notifications are turned back off. It's been happening from the start and never addressed. Extremely frustrating.

Should be called reoSTINKS

I started using Reolink in 2020 and was so impressed with my first cameras, THEY ARE OUTSTANDING and I now have 27, half of which are WiFi only, the rest are cellular. What I have learned over the years is an IDIOT is in charge of the app updates. I had all my cameras “named” for the locations they are placed in, such as “MAIN GATE” or number “5” etc and the latest update, camera recordings show up as CHANNEL 1, CHANNEL 10, CHANNEL 7 ( as if they are local TV stations, but the actual names are something else.

I honestly believe a Reolink employee is sitting in a bar and very intoxicated when he is designing new app updates.

Typically, ReoSTINK makes simple tasks (like turning the PIR function on and off) into complicated and unnecessary steps. My analogy is like you wake up in the morning and discover someone has removed your socks from your dresser and placed them in a box in the basement… and you go to your backyard to look for your dog and discover someone put the dog house on your roof… you can no longer park your car in the garage because ReoSTINK decided to “park” your washer and dryer.

Long story made short, the IDIOT at ReoSTINK is making me think I should start buying security cameras made by someone else,
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Nice bit of kit

It does everything you need to keep your home and garden safe the solar panel is ok in summer but lacks on rainy days but the lead supplied is more than long enough for my uses, great bit of kit

Did like it but …

Cameras are great but, My app was working fine then apparently on the last update it got rid of my ability to remove the tele photo image when I only want to see one image it was a simple icon I could click. And now it’s gone. Very annoying

Worst App

Honestly the worst app. It takes forever for the app to load, and then when I want to do playback it either takes ages to load. OR it never loads causing me to constantly close the app and reopen it. I have an iPhone 15 and I’m always on wifi and have my cellular on when trying to look back at a specific date and time.
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Not good cctv

Camera drop video every time

Bad update

After updating can’t connect to Nvr anymore, reset didn’t work

Larks

Excellent Camara solar charging never under 90% !
Well done

Frustrated

When they work they’re great, when they decide not to it’s a real pain. the app has too many settings and duplicated routes to them and isn’t intuitive so trying to work out what’s wrong over multiple cameras and a hub is a total nightmare. Technology is supposed to serve humans not be a part time job trying to guess what’s wrong with it.
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