Worst setup ever
It automatically dims the screen when you try to scan the QR code that has your WiFi settings and the doorbell can't see it. To make it worse you have to listen to the doorbell camera repeatedly tell you to install the Reolink app in multiple languages that makes you want to jump into the ocean. Buy an Ethernet cable or dig one out of the closet as the WiFi setup process is very broken.
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No way to invert image
This is a very basic application and there is no way to set preferences such as inverting the image if you happen to have an unusual method of mounting the camera
Bad notification control
There is no indication which “scene setting” is active!
No way to find scheduling of notifications. I’m not happy!
No way to find scheduling of notifications. I’m not happy!
Camera doesn’t load
My camera aren’t loading. It keeps saying the device is disconnected but it is connected, on and connected to the wifi
DO NOT UPDATE
The most recent updates have catastrophically failed and you can no longer view the cameras live. I may have to switch to a different company now. I have recommended this camera to many clients but will have to look elsewhere.
Record and Push Notifications should be more separated
I love our Reolink however the Record on/off switch is too close to Push Notifications on/off and I think I’ve accidentally disabled my record function a few times. Can you put Record at the bottom under Buzzer??
Bad update
After updating all cameras are undetectable.
Reolink Utilities V4.63.3
This version was just released September 2026 and has updated and vastly improved the previous available 2019 “Client” version 3.5.6. It is now available for both OS and iOS devices.
Update causing issues
Since the update I am no longer able to connect to either of my two cameras, shocking, do not update your app, I now have two very expensive bits of plastic
More Notification Sounds
Overall a sound app and range of products. Just one gripe, please add more Doorbell notification sounds for the iPhone, a basic doorbell (Ding-Dong) sound would be a nice notification sound. Thanks
Android and PC Better
Apple app version is rubbish compared to the same software on other devices I use. Deleted.
Recent update causing issues.
We have 10+ cameras. With the latest update, every few hours, the camera order gets scrambled and of all the cameras default back to low/fluent stream quality.
I’ve set the “channel list” in the NVR settings to an order that makes sense when viewing the live view of all cameras simultaneously. Every few hours, the order gets reset to the default channel numbering, which scrambles the order of the cameras. Additionally, I have it set up where the “high/clear” streaming quality is the default, but that also gets reset to “low/fluent” every few hours.
These cameras have worked flawlessly for the last nine months that I’ve had them, this is the first time that I’ve had an issue with the app.
I’ve set the “channel list” in the NVR settings to an order that makes sense when viewing the live view of all cameras simultaneously. Every few hours, the order gets reset to the default channel numbering, which scrambles the order of the cameras. Additionally, I have it set up where the “high/clear” streaming quality is the default, but that also gets reset to “low/fluent” every few hours.
These cameras have worked flawlessly for the last nine months that I’ve had them, this is the first time that I’ve had an issue with the app.
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Needs features desperately
As a basic app it works and it’s not the worst but it desperately needs expanded features.
1. Ability to temporarily silence alarms and alerts for a set time period. Adjustable time period would be better. For example, I’m home and only need alerts from certain cameras. OR I’m heading out so all alerts + alarms on. Etc.
2. A.I. false positive training. Shadows moving being treated as animals is understandable but not constantly, when it’s the same shadow for days on end!
3. Rules to set playback options depending on wireless or 4G/5G phone reception. If on phone, only Low quality playback but if on wireless local, high quality …or whatever is most suitable for your use case.
1. Ability to temporarily silence alarms and alerts for a set time period. Adjustable time period would be better. For example, I’m home and only need alerts from certain cameras. OR I’m heading out so all alerts + alarms on. Etc.
2. A.I. false positive training. Shadows moving being treated as animals is understandable but not constantly, when it’s the same shadow for days on end!
3. Rules to set playback options depending on wireless or 4G/5G phone reception. If on phone, only Low quality playback but if on wireless local, high quality …or whatever is most suitable for your use case.
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As of 10/3/2026 new version wipes all saved data
Big mistake updating to the latest new version functionality is the same but this version wipes months of saved data on the chip on three out of five cameras that was there 10 minutes before I updated
App
The app is always lagging
Update screwed up my system
Ever since the recent update all my cameras won’t connect to my NVR. I’ve tried multiple things and I can’t get it to reconnect. The last thing I want to do is have to go and reset up my entire system over a stupid update.
Recent updates
The last few updates have been poorly devised. And now with the latest one, if you're using an ipad you cannot access the playback anymore. You have to turn the iPad to a vertical position to access it. Really? This app was working well and easy to navigate. Now it's clunky and not user friendly. Sometimes it's best to leave things alone.
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2026 update: they broke it Motion filter updates made this worse
2026 Oct review:
Recent update disabled Smart detection controls for my cameras entirely. They’ve ruined my hardware investment with the software update. WTF.
Old review: The new version of the app that filters playback motion by type has made this so much less usable. First, now I have to check boxes and then hit OK in order to filter, whereas I could simply tap the icons and it automatically filtered in the old version. Two steps note when it used to be one. Then the worst part is that in the old version when I had filtered to just people or vehicles I could quickly find an event, but then while reviewing just the short clip of the event could unfiltere while watching the video and it would take me to the larger 30 min clip. The motion detection isn’t perfect and so often it would cut an event off before it actually completed and I will need to see a bit before or after the motion capture event. And again, this new version makes that much more difficult. As now. I need to completely remove the filter and then go find the event again by time.
This is a great example of a programmer or designer not actually using the app that they’re developing and reducing usability in favor of a change that perhaps looks nicer, but is way less functional.
Please revert to the old filtering method or revise the new filtering method to allow to get back to the long 30 minute clip when unfiltered automatically.
Recent update disabled Smart detection controls for my cameras entirely. They’ve ruined my hardware investment with the software update. WTF.
Old review: The new version of the app that filters playback motion by type has made this so much less usable. First, now I have to check boxes and then hit OK in order to filter, whereas I could simply tap the icons and it automatically filtered in the old version. Two steps note when it used to be one. Then the worst part is that in the old version when I had filtered to just people or vehicles I could quickly find an event, but then while reviewing just the short clip of the event could unfiltere while watching the video and it would take me to the larger 30 min clip. The motion detection isn’t perfect and so often it would cut an event off before it actually completed and I will need to see a bit before or after the motion capture event. And again, this new version makes that much more difficult. As now. I need to completely remove the filter and then go find the event again by time.
This is a great example of a programmer or designer not actually using the app that they’re developing and reducing usability in favor of a change that perhaps looks nicer, but is way less functional.
Please revert to the old filtering method or revise the new filtering method to allow to get back to the long 30 minute clip when unfiltered automatically.
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Hardware good, software not
I’d rate my Reolink equipment 5/5, but the app is shocking. Its let me down so many times. Lucky i have multiple monitors hardwired round the house directly to the NVR.
The 2 biggest issues is, playback of events can be impossible at times. App stuck at connecting of just refusing to play.
The second is motion and notifications. I have it all turned off which is annoying. Completely impossible to achieve something where every shadow doesnt set it off. Changes in light, movement of bushes outside the set parameter.
Its become an evidence after the event - system, rather than something i can be alerted to in realtime.
Good news is, software can be improved. Already purchased hardware cant, but fortunately in this case hardware is good quality.
The 2 biggest issues is, playback of events can be impossible at times. App stuck at connecting of just refusing to play.
The second is motion and notifications. I have it all turned off which is annoying. Completely impossible to achieve something where every shadow doesnt set it off. Changes in light, movement of bushes outside the set parameter.
Its become an evidence after the event - system, rather than something i can be alerted to in realtime.
Good news is, software can be improved. Already purchased hardware cant, but fortunately in this case hardware is good quality.
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Marginal, then latest update broke shortcuts
The Reolink app lets you manage NVRs and cameras. I have several Reolink NVRs and quite a few cameras. I like that the platform lets you manage alerts for people, animals and cars separately with a number of adjustments. In theory it’s a good app and most of the time it worked, with occasional rough usability spots.
One gap it always had vs other platforms is very bad ability to temporarily turn off alerts. You had to use shortcuts. This sort of worked, though another gap was always that you could not activate a shortcut temporarily and have alerting revert to what you normally want. Still, you had to invoke a shortcut to stop push alerts, say, and then a different one to start them again. Useful for meetings, church etc.
The latest app update seems to have completely broken shortcuts. Mine no longer work, no matter what I have tried. Remove and reinstall app and recreate shortcuts, fail. Install app on a different device, fail.
The software side of Reolink, whether this convenience-fail app or their NVR platform which differs between web and direct access via keyboard, is far behind their hardware side. I used to manage my Reolink cameras via BlueIris and went to Reolink NVRs and app because of the human/animal/car granularity, but it’s time to go back to BlueIris with an external AI server for human/animal/car. BlueIris never gave all these convenience irritations, it just worked. Wish the Reolink software just worked.
One gap it always had vs other platforms is very bad ability to temporarily turn off alerts. You had to use shortcuts. This sort of worked, though another gap was always that you could not activate a shortcut temporarily and have alerting revert to what you normally want. Still, you had to invoke a shortcut to stop push alerts, say, and then a different one to start them again. Useful for meetings, church etc.
The latest app update seems to have completely broken shortcuts. Mine no longer work, no matter what I have tried. Remove and reinstall app and recreate shortcuts, fail. Install app on a different device, fail.
The software side of Reolink, whether this convenience-fail app or their NVR platform which differs between web and direct access via keyboard, is far behind their hardware side. I used to manage my Reolink cameras via BlueIris and went to Reolink NVRs and app because of the human/animal/car granularity, but it’s time to go back to BlueIris with an external AI server for human/animal/car. BlueIris never gave all these convenience irritations, it just worked. Wish the Reolink software just worked.
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