BEWARE: Time-zone Glitch Voids Cash Back & Support Ignores Proof
If you use this app, screenshot everything because their system is fundamentally broken. RetailMeNot currently has a major backend time-zone defect that will quietly void your cash back, and their customer service will do absolutely nothing to fix it.
Here is how their glitch works: I activated a 14% cash back offer. The app and my confirmation email showed activated it locally on Oct 22 at 6:40 PM. I placed my order minutes later.
However, RetailMeNot's backend database runs on UTC (Coordinated Universal Time), so their system actually logged my activation as happening on Oct 23. Because their system mistakenly thinks I activated the offer after I made my purchase, the cash back tracking is permanently invalidated.
The worst part is the customer service. I contacted support and provided actual screenshots of their own app, their own email timestamps, and my merchant receipt proving this exact UTC glitch. The support rep, Ayush, completely refused to look at the evidence. Instead of fixing their tech error, Ayush just copy-pasted a generic "wait 45 days" form response. Waiting 45 days will not magically fix a structurally broken tracking link.
your money. If their system fails and reps like Ayush refuses to do their jobs and read tickets, you will not get your money. But guess what? RetailMeNot still gets your affiliate click, your shopping data, and their commission for free.
Until they fix their backend timestamp infrastructure and train their support team to actually read evidence, I highly recommend using a different cash back portal. I have already filed a formal complaint with the BBB. Double-check your activation dates, everyone!
Here is how their glitch works: I activated a 14% cash back offer. The app and my confirmation email showed activated it locally on Oct 22 at 6:40 PM. I placed my order minutes later.
However, RetailMeNot's backend database runs on UTC (Coordinated Universal Time), so their system actually logged my activation as happening on Oct 23. Because their system mistakenly thinks I activated the offer after I made my purchase, the cash back tracking is permanently invalidated.
The worst part is the customer service. I contacted support and provided actual screenshots of their own app, their own email timestamps, and my merchant receipt proving this exact UTC glitch. The support rep, Ayush, completely refused to look at the evidence. Instead of fixing their tech error, Ayush just copy-pasted a generic "wait 45 days" form response. Waiting 45 days will not magically fix a structurally broken tracking link.
your money. If their system fails and reps like Ayush refuses to do their jobs and read tickets, you will not get your money. But guess what? RetailMeNot still gets your affiliate click, your shopping data, and their commission for free.
Until they fix their backend timestamp infrastructure and train their support team to actually read evidence, I highly recommend using a different cash back portal. I have already filed a formal complaint with the BBB. Double-check your activation dates, everyone!
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Response from developer
Thank you for bringing your concerns to our attention. We want to clarify how our cash back system operates. Cash back tracking is determined by your active shopping session rather than database timestamps. As long as you click to activate the offer and complete your purchase within the same continuous browser session, your order is recorded as eligible regardless of local time zone differences. Additionally, retail partners require up to 45 days to confirm and report eligible orders back to our system. We ask users to allow this standard reporting window for automatic tracking to complete before a manual review can take place. If your cash back does not post automatically after the 45-day window, our Customer Care team will be glad to evaluate your purchase and assist you with your claim. Please feel free to submit your order details after the 45 days have passed so we can ensure your rewards are properly evaluated.
Never pays
Tried using the app, followed the links but could not figure out why every time my purchases would not show up when I returned to the app. Finally contacted customer service once I was sure I may no mistakes & this was their response :
“During a routine security review, we identified activity that may not align with our Cash Back Rewards Promotion Terms of Use. As a result, access to the program has been restricted.
We’re not able to provide additional details regarding this decision.”
Wow. Stellar support. Funny how the app lets you think you are eligible.
Total bait and switch after the first few times you use them.
Avoid at all costs, plenty of other options out there.
“During a routine security review, we identified activity that may not align with our Cash Back Rewards Promotion Terms of Use. As a result, access to the program has been restricted.
We’re not able to provide additional details regarding this decision.”
Wow. Stellar support. Funny how the app lets you think you are eligible.
Total bait and switch after the first few times you use them.
Avoid at all costs, plenty of other options out there.
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Not the same app
I guess they have a new owner bc it’s no longer the same app. I just deleted it after years of use. Oh well.
New Update
No more 5% cash back on gift card purchases?
Not the same app
Changed to reward and not coupons. Bunch of the sites I used are no longer on here. Uninstall it is I guess.
Something changed
I opened my app and it immediately asked me to sign in for the first time ever since I’ve had the app for many years. I was a bit suspicious and closed the app. A week later I go to the app again and same thing. I had a gut feeling that something wasn’t right, so I deleted the app and started searching to see if anyone was having issues. I found that people aren’t reporting that promo codes aren’t available and others aren’t getting cash back. Just be wary.
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Don’t like the new update
This app used to be my go to for coupon codes, guess they stop it, so no point in keep this app now.
App changed
App used to be the best place to find coupon codes, now it no longer has coupon codes that I can find. What???? Have to go to the website, so am now deleting the app unfortunately. Bad move.
Ummm nice try
Ended up deleting after having for years. 3/4 of the times they NEVER payout what’s promised. Total scam no
Not receiving cash back
I’m not receiving any cash back for purchases and now I can’t even find the list of times I’ve clicked through to a store in the new app.
Good app, but please remove the 3 sec countdown to open coupons that was added recently
I like the app & been using it for a long time. Some active codes do not work, but most do.
The 3 sec countdown to open coupons that got added in recent update is extremely annoying though. Please remove that feature.
The 3 sec countdown to open coupons that got added in recent update is extremely annoying though. Please remove that feature.
App has changed
The app has changed over the years, now can’t even copy a code for a site. When the site tries to automatically open it fails every time. Won’t be using anymore, too inconsistent and no where to say what doesn’t work anymore.
Was better
The prior app had food/restaurants. This new update is more focused on earning rewards and only supports retail. Please bring back all business searches
THE BEST!
I joined Retail Me Not years and years ago when they first started. They have always been great and have grown to be the best cash back company I use now. The other competitors started out fast and then dwindled down to where they have fallen behind Retail Me Not. Please keep doing what you are doing by always prioritizing your customers because it’s important. Customers need good businesses and businesses need good customers and that is what keeps the partnership growing.
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Response from developer
Thank you so much for the 5-star review, Sharleen! We're thrilled to hear that you've been with us for so long and that RetailMeNot is your favorite cash back app. We truly appreciate your loyalty and support. Happy saving!
New update
The new updated app sucks compared to the original platform, the search button won’t find anything that used to be on this app, I used to buy gift cards for fast food places , I can’t find them anymore either. It’s not user friendly even though that’s what they’re going for.
No cash back
No cash back for 2026 purchases so far. I have made several orders since January. When I check back my purchases and then just found out they only accept missing cash back within 90 days of the purchase. This is so unacceptable. Going to uninstall the app.
Not happy
Takes over a month or two to get your reward approved. I shop Walmart multiple times a week and somehow this app never acknowledges anything I order on Walmart…. Still waiting on Lowe’s reward from 6 weeks ago. Really irritating
Help
I love that businesses give you time to pay.
No More Cash Back?
I stopped receiving cash back months ago. Now I have a balance that is too small to redeem.
No longer receiving cash back
I used to love this app. For the last several months, I have not been receiving cash back for offers I have activated. The frustrating part is if I had not clicked on the Retail Me Not offer, I would’ve actually received cashback at a lower percentage via other apps.
