Scam
If I could give a zero I would
Ruim
Response from developer
We're sorry to hear about your experience. This is certainly not the experience we want our users to have. Please contact our support team through the app or by email with your purchase details, and we'll be happy to investigate the issue and help restore your access as quickly as possible.
Rip off
Response from developer
We're sorry to hear that your experience didn't meet your expectations. We appreciate your feedback and will use it to help improve the app. Thank you for giving it a try.
Sensacional
Response from developer
Thank you so much for the 10/10 rating! 🌟 We're thrilled you're enjoying the app. Your support means a lot to us! 😊
Face beauty
Response from developer
Thank you so much for your kind words! 😊 We're delighted to hear you're enjoying the app and appreciate your support. It means a lot to our team! ❤️
Horrible
Response from developer
Hi there, We truly understand your frustration, and we're sorry for the confusion around our pricing — we hear you. To clarify: the subscription and coins are two separate things. The subscription unlocks the app's core features, while coins are used for certain advanced AI edits. We understand this isn't always clear upfront, and we're sorry for that. Regarding the charge after cancelling your free trial — we'd like to look into this right away. Since all billing is managed directly by Apple or Google, we'd recommend: 🍎 Apple: reportaproblem.apple.com 🤖 Google: play.google.com/store/account/subscriptions They are able to review your cancellation and process a refund if applicable. This is the fastest way to get this resolved for you. We're sorry this was your experience — it's never our intention for anyone to feel misled. Best regards, Retouch Support Team
обман
Response from developer
Здравствуйте, Спасибо, что написали нам — мы понимаем ваше разочарование. Наша реклама демонстрирует возможности приложения, которые действительно доступны в рамках подписки. Мы стараемся быть максимально прозрачными, однако понимаем, что это не всегда очевидно с первого взгляда, и приносим за это извинения. Если вы хотите оформить возврат средств, вы можете обратиться напрямую через: 🍎 Apple: reportaproblem.apple.com 🤖 Google: play.google.com/store/account/subscriptions Мы всегда готовы помочь, если у вас остались вопросы. С уважением, Команда поддержки Retouch
É pago
Response from developer
Hi! Thank you for reaching out. Could you tell us a bit more about the issue you're experiencing? We'd love to help! 😊
Teste gratuito é enganoso
Response from developer
Lamentamos a confusão sobre o teste gratuito. Isso não deveria acontecer. Entre em contato com o suporte em support@denalidigital.co com detalhes para que possamos analisar isso para você.
Misleading Free Trial
A free trial should let users evaluate the app before paying. Instead, it feels like you're asked to subscribe before you can even determine whether the app is worth the subscription. Very disappointing and misleading.
Response from developer
Thank you for your feedback. We're sorry the trial didn't meet your expectations. Some AI features require additional credits due to processing costs. We appreciate your comments and will use them to improve the trial experience and make feature access clearer.
Teste grátis enganoso!
Response from developer
Olá! Agradecemos por nos informar sobre essa situação. Cobranças realizadas durante ou imediatamente após o período de teste gratuito são gerenciadas diretamente pela App Store (Apple) ou Google Play (Google). Para solicitar o estorno, recomendamos que acesse: • Apple: reportproblems.apple.com • Google Play: play.google.com/store > Histórico de pedidos Caso precise de mais assistência, estamos à disposição!
Free Trial
Response from developer
Hi, We're sorry for the confusion — we completely understand your frustration and apologize if the free trial experience wasn't clearly communicated. We'll make sure your feedback is passed on to the relevant team to improve how we present our trial offerings. Thank you for taking the time to share this with us. Support Team
Amazing app
Response from developer
Thank you so much for your lovely feedback! We’re so happy to hear that you loved the result. Enjoy creating more amazing edits with Retouch!