Business owner
At a high level the system and app looks great but if you need reliable live video good luck. The playback is even worse, you may get about 6sec of play back before receiving some sort of error message. I’ve called tech support several times and always get the same line, making it my device as the issue. I’ve bought brand new iPhones and iPads and upgraded my cell plan to the best business plan verzion would proved my business just to prove this out, with no improvement. My employees deserve better, I will be removing REVO from all my sites.
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Remote viewing only works for 1 iPhone
I set up my whole system for my store. It was pretty straight forward especially since it was my second REVO system. That being said the new upgrade doesn’t work as good as the first version as far as remote viewing. There are 2 owners that want to view the camera system when we cannot be there in person. I had both working when I set it up then one just stopped and would only access while in the building.. we didn’t change anything and yet the system stopped working and I can’t get it back to 2 working remote iPhone users.
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The App works great
The app use to have some hiccups, but The Revo Team have definitely listened to the customers and made improvements.
Good stuff
Works like a champ!
App Won't Work
You can open the app once when you download it and then after that it will no longer work menaing it is useless.
What a mess
Literally had to return the whole box. Garbage.
Had for 2 years
I’ve had nothing but issues with this app and camera system since I got it. First the hard drive was bad so I had to ask for a replacement and then it didn’t work so I had to switch the hard drive and pieces to match the cameras provided. Camera quality is good, nice night time vision. But terrible service. The app never works. The port is always needed to be switched. I couldn’t access my cameras on my app this morning so I deleted the app to reinstall it is now saying my system doesn’t exist. Your support system is a joke, I have been waiting for a response for a week now. I ain’t trying to be mean but my patience has worn out over the past two years of issues!
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Recent problems
I loved the app and resolution for a long time but as of the last three months it stopped working as often. Sometimes it opens, but most of the time it tells me I’m offline when it works great while at the business. App needs an update or something.
Great when it works
We like the system itself, it gives us great peace of mind for home security.. but gotta dock stars because the app has struggled to open for months and is getting worse over time. We went from having zero issues with the app for years to having regular issues with the app over the last 6-8 months. The issues started if you minimized the app, it’d just close and bug out if you tried to reopen it immediately, but getting it to reopen only took a few attempts so it was manageable. Now? You’re lucky if the app opens at all. Pretty much useless in its current state
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App is majorly flawed
Reopening the app is literally hit or miss. I more than often have to close out all my apps and reset my phone in order to view my camera feed again. As a business owner trying to keep an eye on operations, this is maddening! Please provide an update to fix this
Useless app full of bugs
It's a shame because their cameras and NVRs are actually not bad, but this app is just trash. To load a camera you usually get stuck in a never ending "decoding" phase to which you have to close the app, and restart often multiple times to get your live feed. It is not the network connection that is the issue, just an app that is full of bugs. I do a lot of of camera installs for work and because of how useless this app is, I now stay away from this brand totally. If they could ever ever get this app to work decently they would have a pretty good product. Unfortunately, I do not recommend Revo products anymore due to this flaky app.
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App crashes
App no longer opens on macbook. even with the newest update.
Chinese ???
Ever since the last update most of the time when I open the app it’s in Chinese can you fix it fast I’m in USA
Cloud service unreliable as of late
Been using Revo products for years and have deployed across multiple homes and sites. Great customer service and great value for money.
However beware myself + multiple clients are currently experiencing our second multiday app outage due to an issue with their cloud server.
When this happens, the app is completely useless and I am unable to view my camera's unless I am on-site and connected directly to the network via wifi. They did not ramp up/open up their customer service team over the weekend, but when I called in this morning they had a message up confirming the outage. There's no other status updates posted anywhere leaving us all in the dark.
At this point it is better to buy (UNV) Uniview products which is what Revo is using and rebranding.
However beware myself + multiple clients are currently experiencing our second multiday app outage due to an issue with their cloud server.
When this happens, the app is completely useless and I am unable to view my camera's unless I am on-site and connected directly to the network via wifi. They did not ramp up/open up their customer service team over the weekend, but when I called in this morning they had a message up confirming the outage. There's no other status updates posted anywhere leaving us all in the dark.
At this point it is better to buy (UNV) Uniview products which is what Revo is using and rebranding.
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Something is wrong
Worked great a year ago! Last 3-6 months keeps saying “unexpected error”. Even tried rebooting my dvr. Frustrating!
Dns always down app stopped working
Revo has so many issues with their dns and now the app stopped working for no reason. Open then closes immediately. If we didn’t have the ultra screen and 16 cameras I would be looking elsewhere. Even their web interface is down more than up.
App doesn’t work on iPhone since latest update
The app won’t even open to show me the cameras any longer since the recent update. In the beginning everything was fine until this recent update.
Crashing after new update
Had no problems till this Last update now it will not work. For how much you pay for these cameras I’d like to be able to have an app to view them while I’m away.
Update is faulty
After this last update, the app will not open.
Recent update decreased usability
Prior to this latest update, I was able to open the app and access a live view of my cameras within a couple of seconds in most cases. After the update, it takes almost up to 60 seconds for any of the live feeds to be viewable. This defeats the purpose of the app for me as I use it to monitor outside when we hear things.
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