Time to search for a different system
I don’t know what they did to the App but it just stopped working, I can’t connect to the system, I uninstalled it reinstalled it but nothing works, so frustrating. I had no complaints before until now, bye Revo.
Broken
The latest update broke the ability to scroll through multiple cameras selected during live view
Swipe function removed
App was always 5 stars.
Never had issues with old version. Now with the update, you have removed the swipe function of single camera view. This function should be added back.
Never had issues with old version. Now with the update, you have removed the swipe function of single camera view. This function should be added back.
Awful update
You updated the app yesterday for “bug fixes” and now we cannot swipe to view cameras. Very frustrating and makes the app useless.
New update messed up cameras in app
Not sure what update REVO did but I can’t scroll through my cameras anymore. I uninstalled the app and reinstalled it. Still doesn’t work. We’ve been using this app for eight years with no major issues. Hopefully they can get this fixed.
New update
The new update is not letting me slide the picture of each camera it won’t let me pass from one cámara to another just sliding
Business owner
At a high level the system and app looks great but if you need reliable live video good luck. The playback is even worse, you may get about 6sec of play back before receiving some sort of error message. I’ve called tech support several times and always get the same line, making it my device as the issue. I’ve bought brand new iPhones and iPads and upgraded my cell plan to the best business plan verzion would proved my business just to prove this out, with no improvement. My employees deserve better, I will be removing REVO from all my sites.
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Remote viewing only works for 1 iPhone
I set up my whole system for my store. It was pretty straight forward especially since it was my second REVO system. That being said the new upgrade doesn’t work as good as the first version as far as remote viewing. There are 2 owners that want to view the camera system when we cannot be there in person. I had both working when I set it up then one just stopped and would only access while in the building.. we didn’t change anything and yet the system stopped working and I can’t get it back to 2 working remote iPhone users.
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The App works great
The app use to have some hiccups, but The Revo Team have definitely listened to the customers and made improvements.
Good stuff
Works like a champ!
App Won't Work
You can open the app once when you download it and then after that it will no longer work menaing it is useless.
What a mess
Literally had to return the whole box. Garbage.
Had for 2 years
I’ve had nothing but issues with this app and camera system since I got it. First the hard drive was bad so I had to ask for a replacement and then it didn’t work so I had to switch the hard drive and pieces to match the cameras provided. Camera quality is good, nice night time vision. But terrible service. The app never works. The port is always needed to be switched. I couldn’t access my cameras on my app this morning so I deleted the app to reinstall it is now saying my system doesn’t exist. Your support system is a joke, I have been waiting for a response for a week now. I ain’t trying to be mean but my patience has worn out over the past two years of issues!
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Recent problems
I loved the app and resolution for a long time but as of the last three months it stopped working as often. Sometimes it opens, but most of the time it tells me I’m offline when it works great while at the business. App needs an update or something.
Great when it works
We like the system itself, it gives us great peace of mind for home security.. but gotta dock stars because the app has struggled to open for months and is getting worse over time. We went from having zero issues with the app for years to having regular issues with the app over the last 6-8 months. The issues started if you minimized the app, it’d just close and bug out if you tried to reopen it immediately, but getting it to reopen only took a few attempts so it was manageable. Now? You’re lucky if the app opens at all. Pretty much useless in its current state
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App is majorly flawed
Reopening the app is literally hit or miss. I more than often have to close out all my apps and reset my phone in order to view my camera feed again. As a business owner trying to keep an eye on operations, this is maddening! Please provide an update to fix this
Useless app full of bugs
It's a shame because their cameras and NVRs are actually not bad, but this app is just trash. To load a camera you usually get stuck in a never ending "decoding" phase to which you have to close the app, and restart often multiple times to get your live feed. It is not the network connection that is the issue, just an app that is full of bugs. I do a lot of of camera installs for work and because of how useless this app is, I now stay away from this brand totally. If they could ever ever get this app to work decently they would have a pretty good product. Unfortunately, I do not recommend Revo products anymore due to this flaky app.
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App crashes
App no longer opens on macbook. even with the newest update.
Chinese ???
Ever since the last update most of the time when I open the app it’s in Chinese can you fix it fast I’m in USA
Cloud service unreliable as of late
Been using Revo products for years and have deployed across multiple homes and sites. Great customer service and great value for money.
However beware myself + multiple clients are currently experiencing our second multiday app outage due to an issue with their cloud server.
When this happens, the app is completely useless and I am unable to view my camera's unless I am on-site and connected directly to the network via wifi. They did not ramp up/open up their customer service team over the weekend, but when I called in this morning they had a message up confirming the outage. There's no other status updates posted anywhere leaving us all in the dark.
At this point it is better to buy (UNV) Uniview products which is what Revo is using and rebranding.
However beware myself + multiple clients are currently experiencing our second multiday app outage due to an issue with their cloud server.
When this happens, the app is completely useless and I am unable to view my camera's unless I am on-site and connected directly to the network via wifi. They did not ramp up/open up their customer service team over the weekend, but when I called in this morning they had a message up confirming the outage. There's no other status updates posted anywhere leaving us all in the dark.
At this point it is better to buy (UNV) Uniview products which is what Revo is using and rebranding.
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