I need help!!!!
Response from developer
Hello there, Thank you for reaching out! We'd be glad to assist with your report. Please kindly get in touch with our player support team via the support@megafortuna.co email address, and one of our agents will be happy to help.
Stay away
Doesn’t pay out
Response from developer
Hello there, Thank you for your feedback. We would be glad to take a closer look at your reward claim request. Please kindly get in touch with our player support team via support@megafortuna.co, and one of our agents will be happy to assist.
No payout
Response from developer
Hello there, Thank you for your comment. We'd be happy to take a deeper look at your reward claim request; please kindly get in touch with our player support team via the support@megafortuna.co email address, and one of our agents will inform you accordingly.
Need Help
Is there a way to fix this issues?
Trouble with account
Response from developer
Hello there, Thank you for your feedback. We're sorry to hear that you're having difficulties with logins. Please kindly get in touch with our support team through the support@megafortuna.co email address, and one of our agents will be happy to inform you accordingly.
Not a bad app
Response from developer
Hello there, Thank you for your feedback! You may contact our support team through support@megafortuna.co with the subject "Expected Reward Redemption" and one of our agents will be happy to inform and assist you accordingly. Regards, Player Support Team 🎮
Need help never got my reward
Response from developer
Hello there, Thank you for your feedback. Please be informed, unfortunately we're unable to make changes on email section due to security and fair use concerns. Users are permitted to create reward requests only through the email addresses they have registered with. We have this procedure to provide a fun and safe environment for all of our gaming community. No worries though, once you decide to claim your reward, a reward redemption link will be sent to the email address registered to the game. You can then use a different email address to redeem your reward 🫶 Regards, Player Support Team🎮
Fake
Response from developer
Hello there, Thank you for your feedback. We'd like to inform you that as long as you're able to download Richie and have a PayPal account, you'll be able to redeem real currencies into your wallet by playing our application, just like many other players 🫶 Regards, Player Support Team 🎮
Takes a while
2 payments only
Response from developer
Hello there, Thank you for your feedback. If you're having issues with reward claiming process; please kindly contact our support team through support@megafortuna.co email address. One of our agents will be happy to investigate your case and inform you accordingly. Regards, Player Support Team🎮
Getting your bonus money every day it’s a downfall
Thank you
Don’t download
Response from developer
Hi there, Thank you for your feedback. We're sorry to hear that we didn't meet your expectations. As a free-to-play (F2P) and play-to-earn (P2E) game, we rely on ads to maintain and enhance the platform for all users. I’ve shared your valuable feedback with our engagement team, and we’ll be working on adjusting the ad ratio to improve the experience.
I ain’t got three rewards since I sent them in
Richie City Slots
Would be 5 but..
Obscene amount of ads
15 minutes to actually get to play if you’re picking up daily rewards. There’s an as to get the reward and then an ad to collect it then there’s the poo up ads. It’s a good game when you can play it. I’m not sure the incentive to win actual cash is enough to keep playing this game.
Response from developer
Hi there, Thank you for getting in touch with us, hope you're doing well. We're truly sorry to hear that we didn't meet your expectations fully😭. As an F2P and P2E game, we rely on ads to sustain and improve the platform's offerings for everyone. Our team is currently working on a subscription system, which will offer subscribed users an ad-free experience! Regards, Player Support Team🎮
Still waiting for payment
Response from developer
Hello Lolly, Thank you for the update on your review. If you can kindly send us an email via help@richie.games with the title 'Missing Reward,' I'll make sure one of our agents responds to it in a timely manner. Regards, Player Support Team🎮
I need help!
Response from developer
Hello there, Thank you for your feedback and kind words! About the issue you're facing, please kindly note that a device can be associated with only one account (regardless of a deleted account). To create a new account, you may need to perform a 'Factory Reset' on your phone. This will provide you with a new device IP, allowing you to create a new account. Regards, Player Support Team
