Quick and easy
Very easy to order and pay
Missing item
Missing item
Useless
What a rubbish app - have deleted and installed three times but each time - go to book a table and it only shows Padstow - zoom around the map and nothing - trying to use location service but total fail! Did anyone test this?
The app seems to work great but what a rigmarole to get some fish and chips!!
The app seems to work great but what a rigmarole to get some fish and chips!!
Mr Taylor
App was difficult and long winded why have a security code on top of having a password. Trying to order food not launch a nuclear strike.
Rubbish
Far too complicated and couldn’t be bothered so went elsewhere.
Service
Always great service at Fistral, Ben is particularly helpful and friendly.
Rick Stein Fistral Beach 29.05.2022
Having enjoyed this restaurant before (pre-COVID) we came to eat this evening.
It has taken us over an hour to order supper for 4 - significantly longer if you include the time it took to book the table, and throughout the whole time tables have sat empty.
The staff are welcoming but the process to order is a long winded nightmare.
The experience of popping in for a nice fish & chips (total time c. 30 minutes) which we have done very happily many times before has been replaced by a completely bizarre, slow, and unhelpful process that will inevitably mean that we shall come less often in the future.
One can only assume that the savings in staff costs suit the business owners. There is nothing wrong with that per se but as a previously happy customer over many years it is a great shame!
It has taken us over an hour to order supper for 4 - significantly longer if you include the time it took to book the table, and throughout the whole time tables have sat empty.
The staff are welcoming but the process to order is a long winded nightmare.
The experience of popping in for a nice fish & chips (total time c. 30 minutes) which we have done very happily many times before has been replaced by a completely bizarre, slow, and unhelpful process that will inevitably mean that we shall come less often in the future.
One can only assume that the savings in staff costs suit the business owners. There is nothing wrong with that per se but as a previously happy customer over many years it is a great shame!
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What happened to go old fashioned personal service?
We have akready wasred 30 mins downloadibg apps and trying to work out how to order. What happened to a warm fruendly welcome and custoner service?
The old way and beibg able to pay cash has been truly lost abd frustrated our holidayday experience
The old way and beibg able to pay cash has been truly lost abd frustrated our holidayday experience
Disappointed customers
WiFi in the restaurant doesn’t work, the mobile signal is weak so really difficult to download the app. The app keeps cutting out due to the phone signal. Really painful ordering experience. You need to sort this out or continue to get poor reviews.
Ordering off app
What’s wrong with a person taking your order??
Plus if you are going to use any app, allow your order to be customised.
Plus if you are going to use any app, allow your order to be customised.
Wish you could order in person
Hate the automated order system. Eating is an experience not an automated process.
1/5
Not really amused with the whole experience
Far to much messing around ordering by the App
Ridiculous way to order,
I can’t see Rick ordering like this on his travels!!!!
I can’t see Rick ordering like this on his travels!!!!
Rob
You need more staff to help everyone with the App!!!
Why can’t you order chips with battered sea bass with out going into the side menu separately?
Why can’t you order chips with battered sea bass with out going into the side menu separately?
App could do with some work
App works but needs some design work to improve as it could be excellent.
Probably works as designed but could be much better
Probably works as designed but could be much better
Not expected
Sorry - sat down in Rick Steins in Fistral and feeling very underwhelmed. A faff going through an App, intrusive questions - requiring a photo to order food - really?? This is not at all what I would have expected or wanted as an experience. Staff have all been lovely, but I doubt this is what they would have expected when working for Rick Stein, we will see if the food is any good - but sadly this appears to be nothing more than a cafe trading off a name. Really disappointing so far.
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Frustrating
Having to download app register name addresses.input all payment details then order food while sitting a metre away from til only to be told I can order from the til
Menu and service
The app was time consuming to download and would not let you proceed unless you agreed to share data.
The menu did not reflect the menu in the restaurant and basics such as bread rolls were not available.
When this was mentioned to a female member of staff she was dismissive, unhelpful and quite abrupt!
Not the experience we’ve previously had…very disappointed!
The menu did not reflect the menu in the restaurant and basics such as bread rolls were not available.
When this was mentioned to a female member of staff she was dismissive, unhelpful and quite abrupt!
Not the experience we’ve previously had…very disappointed!
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Difficult to reduce the size of the order
I could not reduce the number of sides ordered. I had to remove all of that type of time and then re-add the correct amount. Not good for indecisive customers!
