App is slow
Please update the app. It’s been a whole entire year. There’s a whole new operating system. And you could tell this app wasn’t built for it. It is extremely slow and freezes all the time. On iOS 26.
Glorified notification tracker
It is only good to receive notifications, as beyond that nothing else is really great to use. UI design is pretty terrible. 1) you cannot stayed logged in. 2) if you have multiple stores, forget about easy overview as you have to keep switching between stores. 3) inventory would be easier to manage if it wasn’t also super buggy. Search feature is rather unintuitive as it requires you to type the exact word for things like “category”. You also cannot filter things by out of stock. All in all, you’re better off to wait and use the computer version, even if that one has some issues as well, it is better than this.
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Buggy
No update in a year, can’t edit Product Notes because the keyboard covers the edit box. Is anyone home?
So glitchy
Very difficult to login
Simple, could be better
Wish I could add items faster or import in bulk from a spreadsheet. Also wish you could select a group of check boxes by hitting shift, but you have to select each manually. Better analytics please.
Doesn’t work
Can’t even log in properly!
Needs update
App doesn’t support the Shopify toggle. Also when viewing recent sales, you should be able to click the item and view its image.
Notifications
Love the app, but notifications are an issue. Several vendors are no longer getting notifications. Have the latest update, but no notifications. Checked the notification settings and it’s on but not working. Vendors have Apple and Samsung devices and not working on both. Definitely needs to be addressed.
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Notifications are not working
App was great up until a month ago when the notification became spotty and now rarely work. Would also love an option the login with Face ID or thumbprint on iPhone.
Needs help
Notifications won’t show up. Removed app and reinstalled. Work for a bit then quit working again. Support said it’s my phone. My phone is up to date. This is an issue with Ricochet
Needs Improvement
Notification when an item is sold constantly ceasing to notify. After removal of the app from my phone and re-installing, it works for a short period of time, then stops again. Ricochet advised the problem is my phone isn’t up to date even though my phone updates are current.
For the love check the box
For the love of all that is holy check the box to let this app rotate from portrait to landscape
Updates needed
As a consigned, it would be nice if my userid and password could be remembered or autofilled. Also it would be nice if we had control of the layout for our labels. And if we could duplicate a new item instead of having to enter from scratch each time. Also if we could add to the inventory count as a function versus changing the quantity manually.
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Basic
It could use a lot of work. Login is a painful process. you can only view one week of sales, and it does not show you the amount goods sold for.
Best Customer Service Award!!
Yes they have the best customer service! I have had ricochet software for my businesses for five years. And I have to say it is easy to use, multiple reports for vendors, employees, and owner alike! With a couple clicks of a button you can know daily sales for weekly and monthly! Makes record keeping a breeze. The stand alone website that syncs to inventory in store is amazing! Thank you for 5 star service, program, technology innovations, and it is truly l super easy to learn! Also I did not get paid nor receive anything free for this review! I know I wouldn’t run a business without Ricochet!
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It’s alright
As a consigner, I would like the option to use Face ID to log in. It would also be nice if notifications let you know the quantity of the items sold.
