Piece of junk app
Which fly by night company wrote this app with my taxpayer dollars? They need to be sued down to the last intern and contractor.
Astoundingly terrible
Led me to 3 stops that didn’t have the bus/route I needed and 1 stop that straight up didn’t exist. Additionally, app went down for several minutes leaving me no access to my “virtual card”. Pretty interesting stuff. Would give zero stars if possible!
Doesn’t work
Garbage app
Cant add card
I get an error when trying to add a debit or credit card
Please allow panning away from current location
Unable to plan my route because as I pan the map always resets to my current location. Please fix
Can’t make account
Couldn’t make an account to upload fares and take the bus. Keep getting “object instance unverified”, will use cash to pay bus instead
Got it wrong again
Live bus has been around for years on Google and Apple Maps. I feel it’s too cluttered and I also read the terms in full and noticed it’s a GOV created App! Grab some cash because Big Brother is watching! 👀
Do not trust this app it will leave you stranded.
The bus arrival times and route information in this app have been consistently inaccurate. On multiple occasions, the app showed another bus was coming, only for no bus to arrive. This has left me stranded and caused me to be late for work. The worst experience was missing what turned out to be the last bus of the night because the app incorrectly indicated another bus was on the way. If you depend on public transit to get to work or appointments on time, use this app with caution.
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Scheduling
Whoever is scheduling these busses needs to be fired yesterday
They Made a Simple Thing Hard
The Q Ticketing app was easy and intuitive; the new app is bloated and unfriendly to use. Nowhere in the new app can you view active fare.
A Step backwards
Managed to innovate backwards instead of forwards. This app is literally frustrating and unusable
Why did you scrap the app
Now people can’t even track the bus in real time since they don’t come on time most of the time
Horrible QR
The Qr scanner is so bad at time it doesn’t want to read phones. Honestly gotten to point I will push quarts down once for a one trip the to use the app Qticking was by far the better app this is a downgrade to an extent. Only good thing about this app is the live feed of the buses.
Horrible
Number one issue with the app is that it logs me out for no reason. Something about it doesn't sync with the iPhone password app, so I have to type in my username and password.
The bigger issue is that metro spent millions of my tax money to take out a card system that was working perfectly fine, stole the money I had on my card, and forced me to use this app (no way I'm getting another card from the thieves at metro).
All of this for the privilege of getting harassed by homeless people who don't pay to get on and face no consequences if they get caught (all the fare inspectors disappeared after the 'rona and Summer of George),
The bigger issue is that metro spent millions of my tax money to take out a card system that was working perfectly fine, stole the money I had on my card, and forced me to use this app (no way I'm getting another card from the thieves at metro).
All of this for the privilege of getting harassed by homeless people who don't pay to get on and face no consequences if they get caught (all the fare inspectors disappeared after the 'rona and Summer of George),
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Blocked from the app
Tried making a account but when I verify the account im Blocked from the website. Terrible
Unreliable
The app show you live bus times and the buses either don’t show up or show up late this metro system is horrible
Doesnt give 3 hr pass
This new system is a scam every time you scan they charge $1.25 for every ride I just put $30 in my card and now only have $10 you are better off buying 3 hr pass from the kiosk
Why did you take away Apple Pay?
Title says it all.
Absolute garbage
Congratulations METRO. You guys managed to take a perfect almost flawless app (Q Ticketing) and killed it by forcing this pathetic excuse for an app down everyone's throat. It's clearly half assed and rushed and has downgrades rather than upgrades. Let's start with the "good".
1. You can check your mobile balance at any time. That's really nice for the new virtual card/physical card. No more guessing or using a machine.
2. You can lock funds with ease.
Now for the bad (which is pretty much everything).
1. App that logs you out whenever it wants to.
2. Removal of Apple Pay to purchase tickets/reload.
3. NO OFFLINE SUPPORT (why the f would you remove this???? Hello???? Were y'all dropped as a baby?). You're only able to use mobile tickets while connected online. So if your signal isn't working or high traffic (let's say rodeo time), you're screwed.
4. Scanning technology in the big 2026... I knew Texas was behind and prehistoric with their tech, but wow... just wow... there's NFC technology now you old farts.
5. Unreliable map location / bus data. Google Maps does a better job at showing you bus information than you do - which is sad.
6. Forced minimum $3 reload. With Q ticketing, you only purchased what you needed. No greedy money grabbing like this.
7. No wallet support (again you have to scan your phone like at a grocery store.) Whoever designed this clearly doesn't ride METRO.
8. Obvious data collection schemes. No sense of privacy in the app.
9. You're practically screwed if you don't have a credit card using this. If for some reason you want to buy tickets and accidentally hit the purchase button.... welp you're out of luck. No confirmation, not nothing. With Apple Pay, you had the ability to confirm your purchase.
10. You can shift funds from your virtual card to the physical card and vice versa (BUT ONLY USING THEIR WEB APP??? No app support).
This forced piece of garbage feels like it was programmed by an AI or an undergraduate who just finished his Computer Science degree.
It's SO BAD, that I was pretty much forced to use their (not free but $2 a pop) physical card.
They're phasing out of their old card system by force (forced out of order machines in stations/buses) and practically making everyone shift to this hot piece of shat.
So again, congrats METRO on being "Reliable" on consistently ruining a good thing. (Reference to how they pride themselves on being a reliable transportation system but can't even have a consistent bus schedule/or a decent train system... it's been 10+ years METRO. Red, green, and purple line aren't enough)
1. You can check your mobile balance at any time. That's really nice for the new virtual card/physical card. No more guessing or using a machine.
2. You can lock funds with ease.
Now for the bad (which is pretty much everything).
1. App that logs you out whenever it wants to.
2. Removal of Apple Pay to purchase tickets/reload.
3. NO OFFLINE SUPPORT (why the f would you remove this???? Hello???? Were y'all dropped as a baby?). You're only able to use mobile tickets while connected online. So if your signal isn't working or high traffic (let's say rodeo time), you're screwed.
4. Scanning technology in the big 2026... I knew Texas was behind and prehistoric with their tech, but wow... just wow... there's NFC technology now you old farts.
5. Unreliable map location / bus data. Google Maps does a better job at showing you bus information than you do - which is sad.
6. Forced minimum $3 reload. With Q ticketing, you only purchased what you needed. No greedy money grabbing like this.
7. No wallet support (again you have to scan your phone like at a grocery store.) Whoever designed this clearly doesn't ride METRO.
8. Obvious data collection schemes. No sense of privacy in the app.
9. You're practically screwed if you don't have a credit card using this. If for some reason you want to buy tickets and accidentally hit the purchase button.... welp you're out of luck. No confirmation, not nothing. With Apple Pay, you had the ability to confirm your purchase.
10. You can shift funds from your virtual card to the physical card and vice versa (BUT ONLY USING THEIR WEB APP??? No app support).
This forced piece of garbage feels like it was programmed by an AI or an undergraduate who just finished his Computer Science degree.
It's SO BAD, that I was pretty much forced to use their (not free but $2 a pop) physical card.
They're phasing out of their old card system by force (forced out of order machines in stations/buses) and practically making everyone shift to this hot piece of shat.
So again, congrats METRO on being "Reliable" on consistently ruining a good thing. (Reference to how they pride themselves on being a reliable transportation system but can't even have a consistent bus schedule/or a decent train system... it's been 10+ years METRO. Red, green, and purple line aren't enough)
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Awful
Worse than the previous apps. Can’t buy tickets for multiple people anymore. No Apple Pay. Must reload a card. What a joke. And you wonder why people don’t take transit.
