Doesnt work
App doesnt work. Cant login into my account, buy tickets screen doesnt show up and cant create new account. Totally dead in the water
Needs to be removed from App Store
horrible UI & multiple errors/dysfunctions within the app …
it seems that this app is intended to reinforce the provision of on-board ticketing
argues for a zero star rating … and removal from the App Store
it seems that this app is intended to reinforce the provision of on-board ticketing
argues for a zero star rating … and removal from the App Store
Registering
This app does not let u register. And seems to be not updated on anything !!!! Please fix
Unreliable
Schedule is not accurate
Difficulty creating account
Amateurs
Difficulty creating account
Amateurs
Schedule is incorrect
Train schedules are incorrect
Ticketing
I tried buying a ticket using the app. It confirmed the transaction and charged my credit card. But no ticket was issued.
It’s time for Rio Metro to ditch this app and get one that functions correctly.
It’s time for Rio Metro to ditch this app and get one that functions correctly.
SCHEDULES ARE WRONG
App also looks and functions horribly
Schedule not updated
The schedule on the app is wrong and has been for ages. Ridiculous. Make sure you check the website.
Schedules still off
The tail runner itself is fantastic — clean, friendly, easy to ride and get to where I need to be. Unfortunately the schedules listed in the app are not accurate. Can someone please update them?!
Schedule is still not complete
The times are not correct on some of the trains and the express trains aren’t showing up at all. I do not feel very confident with this app and recommend using the website’s schedule.
Schedules STILL out of date
I now see that someone reported last December that the schedules in the app are out of date. Why aren’t you removing them or refreshing them in the application? This is an easy fix. It makes no sense that you can purchase a ticket in an application that includes a static and out of date schedule.
I showed up in ABQ for an 8:19 am Sunday train that left at 8:04. Ended up cancelling all my plans in SF that day due to this.
My rating is a reflection on the poor app quality and unwillingness for whomever is responsible for it to fix it. The train itself is fantastic and very economical. Just get your act together and make this simple fix to your app.
I showed up in ABQ for an 8:19 am Sunday train that left at 8:04. Ended up cancelling all my plans in SF that day due to this.
My rating is a reflection on the poor app quality and unwillingness for whomever is responsible for it to fix it. The train itself is fantastic and very economical. Just get your act together and make this simple fix to your app.
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Awful App
Schedules not accurate. They’ve had a year to update. Sad.
Don’t trust schedules in ap
Sadly the schedule is not always updated in the app. Plus take a purchasing doesn’t work as it looks like the website it references change layouts, and you can’t change any of the options when you buy a ticket. Rio Metro please fix or remove app!
cannot purchase the ticket
It worked 2 months ago. Now I cannot purchase the ticket with the error saying "no campaigns available".
Incorrect schedules, few time options
You STILL haven’t updated the schedule on the app?! I I had come to terms with the very few, inconvenient times for the train to be running, but the dereliction in upkeeping your app is just one more bridge to cross. Truly poorly thought through…
DO NOT USE!!! Schedules are not accurate
I am so frustrated and disappointed! I relied on the app schedules and it is incorrect. I tried calling to request a refund only to be told that I would not receive a refund and could use the tickets another day. I never ride the rail runner which is why I ran into this problem. I asked who could fix the app schedule only to be told they have had this problem over a year and have not done anything to fix it! They get this complaint daily at least 4 to 6 times and have done nothing to fix it.
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Poor layout, unavailable features, crashes
One of the very worst iPhone apps I’ve had the displeasure of using. Why isn’t the schedule available in the app? Why are some crucial buttons (e.g. “purchase ticket”) halfway off of my iPhone 11’s screen? Why do I have to manually enter credit card info? And why does the app crash when I try to? This app doesn’t seem to do any of the things it’s supposed to do.
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App Needs Updating to Match New Schedule
App Needs Updating to Match New Schedule
Train times incorrect
The weekly schedule currently listed on the app is incorrect. I arrived at my train station to find that I had missed the 7:00 train. I am now running very late for work because of this. This is totally inexcusable for an app that is also used by a large number of passengers to purchase tickets.
Very basic
For almost two years there were no updates to this app. The app history indicates that there was an update for bugs. There has been substantive change to the UI since the app’s release. The interface is clunky. When you purchase a ticket, there is no way to download the ticket to your mobile device. You must use the app to access the ticket. The history of purchase is not updated across devices so while my app on my Android device has the last year’s purchases, the iPad app does not. While the receipt was emailed to me, the ticket was not. So, basically, there is no offline functionality for accessing a ticket. Not good and I will return to purchasing tix online not on the app.
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