Rio Router Reviews: Is It Legit?

Rio Router
Rio Router
Rio Router, Inc.

Is Rio Router Safe?

Not enough ratings yet to assess Rio Router.

Is Rio Router Legit?

Rio Router appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Rio Router is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

BG Sharpie, IT Coordinator

Major improvements more fluid and better access to critical adjustments for specific issues Keep up the Good Work!

SCAM

This is the worst router I’ve ever used app never works and its always a problem.The company definitely ran with our money and never looked back.

Response from developer

We're so sorry. This isn't the experience you paid for, and it isn't a scam. Some Rios on older router software can't connect to the app, and we want to make it right. Please email support@riorouter.com with your order email, and a real person will help you get it working. Alex, Rio Router

Router needed a firmware update

This app used to work fine but now every time I try to login I get a null error. Contacted support and they walked me through the firmware update on the router. Great customer service.

Response from developer

Thank you for the kind words! We're glad support got you back up and running. If you ever need a hand again, email support@riorouter.com. Alex, Rio Router

Great app but don’t use lockdown mode

The app works great! If your phone is in lockdown mode however it will not connect to the router which is why I suspect some network engineers are struggling to connect to the router. I fortunately have 2 phones and while one phone gave me issues my second phone connected with no problems.

Response from developer

Thank you, and thanks for the great tip about Lockdown Mode. It will help other owners too. If you ever need a hand, email support@riorouter.com. Alex, Rio Router

Worst Router software

After hours of finally trying to connect one router to another as is advertised to work the second router refuses to login. I am a communications equipment engineer, and I can’t get this working. This app is extremely slow and clunky, and it doesn’t even update the status automatically. You have to keep refreshing to see if new devices were connected. Extremely frustrating.
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Response from developer

Thank you for the detailed feedback, and sorry for the frustration. We've rebuilt the app since then, and it now refreshes your devices on its own. Adding a second Rio takes a couple of extra steps. Email support@riorouter.com and a real person will walk you through them. Alex, Rio Router

Awesome product and app

Great app. This made my Rio simple to set up… the previous reviewer probably didn’t follow the instructions on the screen 😵‍💫

Dashboard is nice, responsive, and works as described. Love the VPN.

Response from developer

Thank you! We're so glad setup was simple and that you're enjoying Rio VPN. If you ever need anything, email support@riorouter.com. Alex, Rio Router

App and e-mail does not work

Paid three hundred $ for a router I cannot hook-up. The app does not work and the e-mail associated with it ‘does not exist’. Wow…you guys know how to make money…just not how to support your ‘product’. What a disappointment. I’ll never buy anything from a start-up group like this…ever. Thanks for….taking me for 300.00…🤬
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Response from developer

We're truly sorry. You paid for a router that works, and we let you down. Some Rios on older router software can't connect to the app, and we've since fixed the account email problem. If you still have your Rio, email support@riorouter.com and a real person will help. Alex, Rio Router