BG Sharpie, IT Coordinator
SCAM
Response from developer
We're so sorry. This isn't the experience you paid for, and it isn't a scam. Some Rios on older router software can't connect to the app, and we want to make it right. Please email support@riorouter.com with your order email, and a real person will help you get it working. Alex, Rio Router
Router needed a firmware update
Response from developer
Thank you for the kind words! We're glad support got you back up and running. If you ever need a hand again, email support@riorouter.com. Alex, Rio Router
Great app but don’t use lockdown mode
Response from developer
Thank you, and thanks for the great tip about Lockdown Mode. It will help other owners too. If you ever need a hand, email support@riorouter.com. Alex, Rio Router
Worst Router software
Response from developer
Thank you for the detailed feedback, and sorry for the frustration. We've rebuilt the app since then, and it now refreshes your devices on its own. Adding a second Rio takes a couple of extra steps. Email support@riorouter.com and a real person will walk you through them. Alex, Rio Router
Awesome product and app
Dashboard is nice, responsive, and works as described. Love the VPN.
Response from developer
Thank you! We're so glad setup was simple and that you're enjoying Rio VPN. If you ever need anything, email support@riorouter.com. Alex, Rio Router
App and e-mail does not work
Response from developer
We're truly sorry. You paid for a router that works, and we let you down. Some Rios on older router software can't connect to the app, and we've since fixed the account email problem. If you still have your Rio, email support@riorouter.com and a real person will help. Alex, Rio Router
