RISE
Remote Support
About
Optimize remote support processes for mechanical and plant engineering. This platform consolidates communication, enabling structured case management, screen sharing, and interactive video conferencing for efficient service delivery and knowledge transfer.
What's New in RISE
1.11.3
July 29, 2021
Improved stability.
Developer apps
FAQ
What is RISE?
RISE is a remote support platform designed to optimize service processes in mechanical and plant engineering. It consolidates communication channels into a single, secure, and traceable platform.
How does RISE structure support?
RISE structures support through cases, allowing employees and customers to collaborate on issues. Each case has a chronological message history for full transparency among all participants.
Can I share my screen with RISE?
Yes, RISE allows you to share your entire screen or individual application windows to deliver external content during support sessions.
Does RISE support video conferencing?
Yes, RISE features interactive video conferencing with tools for marking, commenting, and guiding participants. It also allows for live image editing within these conferences.
What devices does RISE support?
RISE is immediately operational on all end devices, including PCs, tablets, smartphones, and smartglasses, ensuring accessibility for all users.
Is RISE suitable for beginners?
RISE is designed to be immediately operational, suggesting a user-friendly interface. Its structured approach aims to simplify complex support processes.
How often is RISE updated?
The latest version of RISE is 1.11.3, which was last updated on July 29, 2021. This indicates a history of updates and ongoing development.
Does RISE have ads?
No, RISE does not contain advertisements, as indicated by the 'hasAds' flag being false.
