Rivenza

Rivenza is the mobile app for teams whose customer conversations run on a Rivenza-powered workspace. Sign in with the account your workspace administrator gave you and take the shared inbox, tickets, contacts and reports with you. ONE INBOX FOR EVERY CHANNEL WhatsApp, Instagram, Facebook Messenger, web chat and email land in one shared inbox. Assign conversations to teammates, add private notes, use saved replies and resolve threads from your phone. TICKETS AND CONTACTS Open, update and close tickets, look up any contact's history, and keep customer records current while you are on the move. AI-ASSISTED REPLIES Let the built-in assistant draft or improve a reply, translate a message, or answer from your workspace's knowledge base. The optional AI Keyboard brings the same help into every other app. STAY IN THE LOOP Push notifications for new messages, assignments and handovers, with real-time reports on response times and team workload. Rivenza requires an existing workspace account. Contact your workspace administrator or support@rivenza.app for access.