No way to get reasonable help with the app
I have been without the lifetime channel for over a week now all it does is buffer. I tried to contact the Help representative, but it’s difficult to send a message since there is no send button. I did speak to someone one time. And they told me to do all these things I did them and still no lifetime channel. They told me if it persist to get back in touch with them. I try today to get in touch with them and it’s impossible to send a message RiverTV. If you are reading this fix the lifetime channel please and also incorporate a phone number so we can get in touch
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RiverTV does not care about its users
take it from me! i pay for this service every month, i enjoy the channel selection and the value! HOWEVER. i have been locked out of my account for weeks, unable to view my profile or access via desktop to, say, unsubscribe? and i know what you’re thinking “oh that’s probably just a glitch! why don’t you reach out to them for technical support?” well, it’s because RIVERTV DOES NOT OFFER SUPPORT. they have NO contact button. they have NO email address or telephone number. they are charging me $20 a month and i can’t even log in. buyer beware! i’ll never recommend them again knowing they straight up don’t care about their customers’ experiences
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Great package!!
Sensational.. a great channel! And Canadian!! A bit intellectual for som peoples taste but I havent seen a package that is better~!
Fine but cannot stand paying for ads
$16.99 and still has ads
Decent UI
Decent UI
Streaming
Seems to freeze up pretty regularly
Love RiverTV
Love the channels, and I love the guide. The set up is great!
Cuts out on my ruko.
Cuts out on my ruko tv.it says i am not subscribed even tho i am . If i turn on my app on my phone amd my tv at the same times. I usually works.
Frustrated!
I signed up for a free trial with RiverTV but never received any login credentials or temporary password, so I was unable to access the service, confirm my account, or cancel the trial before it converted to a paid subscription.
Because I never had access, I didn’t even know for certain that my account was active until I noticed a charge on my credit card after the trial ended. At that point, I tried to contact RiverTV and discovered there is no visible email address, phone number, or live chat support. I eventually had to message them through Facebook just to get a response.
Despite explaining that I never received access credentials and was therefore unable to use or cancel the service, RiverTV refused to issue a refund, citing their non-refundable policy once billing occurs — even though the lack of access was entirely on their end.
This experience felt unfair and frustrating. A trial subscription should provide basic access and reasonable customer support. I would caution others to be very careful before entering payment details, as resolving issues afterward may be difficult or impossible.
Because I never had access, I didn’t even know for certain that my account was active until I noticed a charge on my credit card after the trial ended. At that point, I tried to contact RiverTV and discovered there is no visible email address, phone number, or live chat support. I eventually had to message them through Facebook just to get a response.
Despite explaining that I never received access credentials and was therefore unable to use or cancel the service, RiverTV refused to issue a refund, citing their non-refundable policy once billing occurs — even though the lack of access was entirely on their end.
This experience felt unfair and frustrating. A trial subscription should provide basic access and reasonable customer support. I would caution others to be very careful before entering payment details, as resolving issues afterward may be difficult or impossible.
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Scammers
Don’t download their free trial! I canceled this the day after I got it on my phone and then they charged me anyways and said I didn’t cancel it on their website. They literally make you cancel in multiple spots and refuse to refund you! Worst experience!
Do not use
The app redirects to the site, the site won't connect to captcha, can't change my password, can't log in, can't do anything. I have wasted an hour trying to lol in.
APP IS FULLY BROKEN
The sign-in page is completely broken, when creating an account on the web and signing in via google its supposed to email you your password to sign in on the app. No email received. When signing in with apple on the app it just says “registration failed” and when you click it again it says invalid username/password… DO NOT WASTE YOUR TIME!
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Cannot access
I signed up for River tv. Was supposed to get an email with initial password to access. Never got the email. Tried to reset atleast 30 times. No email, yet I get emails from them on what’s streaming.
Called every number I can find for them and tried all emails no one can help.
Can someone please contact me to fix this problem.
Not gonna pay for something I can’t use.
Called every number I can find for them and tried all emails no one can help.
Can someone please contact me to fix this problem.
Not gonna pay for something I can’t use.
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Terrible experience
The search function is basically useless and the preview claims to have titles this platform doesn’t have! It baits you into buying an (incredibly expensive) subscription and then you can’t even find the titles you downloaded it for in the first place. Don’t waste your time with this one!
App crashing
Have to delete and reinstall app almost weekly. Very annoying!
Garbage - unusable
I have the free trial. I had to log out and log back in 5 times in the first day.
Any attempt at on demand fails
Any attempt at on demand fails
Don’t waste your time
App doesn’t work. Created an account that won’t work on the app, only the browser. Customer service is terrible. They don’t respond when asking for help. When they do they have no idea what to do. Terrible!!
Buggy, lack of basic functions, poor UI
What a disappointment. This is way too buggy to be used on a daily basis. And the fact that you can't even fast-forward on-demand content (and I'm not talking about recent, prime time shows, but a 10 year old obscure reality tv show on the Slice channel...) River support says "they are working hard to secure the rights" (to offer the fast-forward option), but the weird part is, NONE of their competitors have this issue. I get it, you don't want us to fast-forward so we're forced to watch the ads, but it completely kills the user experience of casually surfing on-demand content
I really wanted to root for RiverTV but they've had years to resolve issues, and the app is as buggy as ever, freezes often, or needs to be restarted constantly - when none of the other apps I use have any of these issues on my brand new iPad Pro with fast internet connection. The River app keeps accumulating new bugs and not resolving old bugs, and support, while kind, can only keep repeating "we are working hard on it!"
Sorry, but I will not wait anymore - time for StackTV.
I really wanted to root for RiverTV but they've had years to resolve issues, and the app is as buggy as ever, freezes often, or needs to be restarted constantly - when none of the other apps I use have any of these issues on my brand new iPad Pro with fast internet connection. The River app keeps accumulating new bugs and not resolving old bugs, and support, while kind, can only keep repeating "we are working hard on it!"
Sorry, but I will not wait anymore - time for StackTV.
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On demand episodes take years, Apple TV app glitchy
I purchased this as an alternative to Stack TV, but will likely go back. On demand episodes are not available until days after release. Not acceptable at all. And the on demand function on the app is often inoperable, requiring one to restart the Apple TV. Very amateur.
No Server?
I am in Canada but get error ‘no server’ so can’t sign up :-/
Great selection
Honestly they have a great selection of channels and has the channels I need including some kids channels. I was gonna switch to StackTv after my trial is over and I probably will because half the time the app doesn’t work and I have to restart it or change the channel and then go back to what I was previously watching and then it works. Customer service is lacking. Sure StackTV has less channels but that is okay as the same channels I watch on RiverTV when it works is also on StackTV.
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