App is subpar
I’ve had multiple vehicles in the past, where the app is a central hub for the vehicle. This app sucks!
It freezes, doesn’t respond when needed (starting car on hot days), takes over a minute to respond when approaching vehicle.
I would not recommend
It freezes, doesn’t respond when needed (starting car on hot days), takes over a minute to respond when approaching vehicle.
I would not recommend
Get your priorities, right
The Rivian assistant is a good idea in theory. The problem is the Rivian software is so unstable that one would think they have higher priorities. I would sincerely appreciate it if Rivian could get saved seat positions working consistently before they continue putting so much effort into the assistant. The infotainment center crashes on me 12 times a week. They could fix that? Or how about correcting all of the highway assist maps? If I had a nickel for every time I was told a road was ending when it wasn’t… the assistant itself is disappointing. She cuts you off when you are speaking sometimes mid word. The wake words never work period.
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Live activities doesn’t work right
They should be able to fix this.
Why??
Why would you take out the AM/FM radio receiver from the R2? Have you never gone into the woods and lost cellular connectivity? How much more could it possibly cost to have a traditional radio receiver? Instead users have to go through a third party app & listen to their adds & the radio station’s adds. Way to take a step back in advancement.
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Bugs after bugs
So many bugs with this app
Service support messaging bug
I cannot read the full message left by service technician or reply to it. Message syncing fails also mentions outside of business hours? Technician showing up to my house and I am not able to correspond.
Like what’s even the point
Seriously why. What’s so hard about just tapping and paying for charging??? Why does every electric charger need an app??? We as a society wanna promote EV cars but make is sooooo hard to own one! It’s like you’re telling me to burn down the Amazon rain forest myself with how annoying and convoluted this stupid app is!! I just wanna charge my car!
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Charging Live Activity Broken
I used to be able to rely on the live action charging widget to provide accurate information, but in the last few months (at least), it has been completely wrong. I’ve been hoping someone would notice and fix this, but am disappointed that it hasn’t been addressed. Charging is one of the most important things as an EV owner and if you don’t care enough to see this is wrong, what other bugs/problems exist that I haven’t encountered yet?
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Useless
App is useless and won’t even let me create an account.
Great app
Amazing
App updated yet R2 still missing from Trip Planner vehicle selection
Only available options are R1S and R1T
Something went wrong
Try again later….
Generally good but can be needlessly complicated or opaque
There’s a concept of digital keys vs phone keys. A digital key is better because it uses UWB instead of regular Bluetooth, and it can be extended to your watch. I really want this feature! I want to be free of my iPhone. But the app won’t let me set it up as a digital key. It’s extremely opaque, it provides exactly no information about why the option isn’t presented to me. I spent a good half an hour talking with a customer service agent and he couldn’t figure it out either.
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Watch battery killer
The app functionality is great. Everything about it works as I would hope. However, leaving the app open on my watch causes a fully charged 6 month old Series 9 to go from 100% to 0% in about 3 1/2 hours. Not sure what causes that, but it is not great to have to remember to close the app after using it.
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Latest update broke media uploads
I can no longer upload pics or media to my service tickets post this app update.
Terrible app
I’m in the Yosemite valley. I need a charge. This garbage app only makes me “plan a trip” I don’t need to plan Shht! I need a charge!
Key support is horrible
Effectively always gets who’s in the drive seat wrong. Moves the seat if you get out of the driver’s seat to whomever is in the passenger seat, doesn’t return your seat to you when you get in on the driver’s door. Basically everything that UWB was supposed to solve is worse, not better.
Also needs the ability to change AC charging amps directly in the app.
Also needs the ability to change AC charging amps directly in the app.
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Live activities not working after update
Good app, but the charging status on live activities needs to refresh more often after the recent update.
apple watch app / key issues
the apple watch car key functionality seems to have broken in the latest update. i previously was able to open the apple watch key and use the lock / unlock button, which was useful at home where i have passive entry set to lock only. now when i open the key on apple watch there is no lock/unlock button so i cannot use the watch to unlock my car at home. furthermore it seems like it is not possible to add a complication to the watch face that will simply open the rivian watch app - which would be very useful for quick access to the app on the watch without having to scroll the apps list.
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Lost highway drive assist
With the recent update I can’t use seemingly any divided highway in Nova Scotia with highway assist, it only works if I buy the Autonomy+ subscription which is marketed as additional roads but not required for highways, which is disappointing as I can’t even use it on highways anymore without having to pay
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