Rivian User Reviews

Customer Experience

Positive experience45.9% of reviews
Neutral12.0% of reviews
Negative experience42.1% of reviews

~ Based on 209 written reviews from the US App Store.

What users say

Is Rivian Safe?

Rivian appears safe based on user ratings. AppsHunter Safety Score for Rivian is 89/100.

This assessment is based on 1,295 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.4% of ratings point to a safe experience
4.2% of ratings suggest some concerns
8.3% of ratings point to a risky experience

~ Based on 1,163 App Store ratings for Rivian.

Is Rivian Legit?

Rivian appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Rivian is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Like what’s even the point

Seriously why. What’s so hard about just tapping and paying for charging??? Why does every electric charger need an app??? We as a society wanna promote EV cars but make is sooooo hard to own one! It’s like you’re telling me to burn down the Amazon rain forest myself with how annoying and convoluted this stupid app is!! I just wanna charge my car!
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Charging Live Activity Broken

I used to be able to rely on the live action charging widget to provide accurate information, but in the last few months (at least), it has been completely wrong. I’ve been hoping someone would notice and fix this, but am disappointed that it hasn’t been addressed. Charging is one of the most important things as an EV owner and if you don’t care enough to see this is wrong, what other bugs/problems exist that I haven’t encountered yet?
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Useless

App is useless and won’t even let me create an account.

Great app

Amazing

App updated yet R2 still missing from Trip Planner vehicle selection

Only available options are R1S and R1T

Something went wrong

Try again later….

Generally good but can be needlessly complicated or opaque

There’s a concept of digital keys vs phone keys. A digital key is better because it uses UWB instead of regular Bluetooth, and it can be extended to your watch. I really want this feature! I want to be free of my iPhone. But the app won’t let me set it up as a digital key. It’s extremely opaque, it provides exactly no information about why the option isn’t presented to me. I spent a good half an hour talking with a customer service agent and he couldn’t figure it out either.
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Watch battery killer

The app functionality is great. Everything about it works as I would hope. However, leaving the app open on my watch causes a fully charged 6 month old Series 9 to go from 100% to 0% in about 3 1/2 hours. Not sure what causes that, but it is not great to have to remember to close the app after using it.
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Latest update broke media uploads

I can no longer upload pics or media to my service tickets post this app update.

Terrible app

I’m in the Yosemite valley. I need a charge. This garbage app only makes me “plan a trip” I don’t need to plan Shht! I need a charge!

Key support is horrible

Effectively always gets who’s in the drive seat wrong. Moves the seat if you get out of the driver’s seat to whomever is in the passenger seat, doesn’t return your seat to you when you get in on the driver’s door. Basically everything that UWB was supposed to solve is worse, not better.

Also needs the ability to change AC charging amps directly in the app.
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Live activities not working after update

Good app, but the charging status on live activities needs to refresh more often after the recent update.

apple watch app / key issues

the apple watch car key functionality seems to have broken in the latest update. i previously was able to open the apple watch key and use the lock / unlock button, which was useful at home where i have passive entry set to lock only. now when i open the key on apple watch there is no lock/unlock button so i cannot use the watch to unlock my car at home. furthermore it seems like it is not possible to add a complication to the watch face that will simply open the rivian watch app - which would be very useful for quick access to the app on the watch without having to scroll the apps list.
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Lost highway drive assist

With the recent update I can’t use seemingly any divided highway in Nova Scotia with highway assist, it only works if I buy the Autonomy+ subscription which is marketed as additional roads but not required for highways, which is disappointing as I can’t even use it on highways anymore without having to pay
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Now slower and buggier

The Rivian app has always been a bit mid. This reached a whole new level of issue since the Rivian “intelligence” rollout. I got a buggy AI assistant I don’t want in exchange for:
- painful 30s-1min wake-ups to unlock the car I am standing next to and just locked
- even more unreliable multi-factor drive
- constant nags to connect data my car should never need
- a slow and poorly animated “AI” to incorrectly search for Spotify songs
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I wish it had CarPlay

The Rivian is a great car. My only big gripe is that without CarPlay it’s like going back in time ten years on the media experience.

They’ve built their own versions of Maps, Spotify, etc, and none of them are very good. AND they charge you $15/month to use them.

My only other big gripe with the car is the doors don’t open when you walk up to it. You have to touch your phone to the door.
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BEWARE!

I downloaded the latest app update as well as the vehicle 2026.15.0 update within the last 48 hours. By coincidence I also bought a new smart phone. I now am able to access and drive the vehicle ONLY with a physical key card. I cannot add or delete a digital key through either the app or the Apple wallet. It seems Rivian failed to do all the quality control work on the back end to make sure the little things still worked before rolling out major software updates. What a crock.
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Fix 3.11.1

App shows car not charging on phone Home Screen. App shows car unplugged in app energy.

Buggy

The app is basically useless on Gen1 vehicles, which is an obvious sign of how Rivian will run in the future with forced obsolescence. Proximity is buggy and aggressive - sometimes it responds to proximity, other times it doesn’t. If you have proximity on, you CANNOT use any of the remote functions when you’re not close to the vehicle. If you have proximity turned off, the remote app is hit or miss. I have prompted for a frunk open, and the app sent the request 10 minutes later.
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Widget broke

This recent update broke my home screen widget which was the primary way I had used the app. Now I just see a black box.