Did not deliver the service I paid for (AED 650)
Today is Saturday 21/09/2024. I have booked a PCR test service 4 hours ago and I received a confirmation email and also on the app showing my appointment between 10-11 PM tonight. I was charged AED 650 for an ultra fast service and I received nothing.
1. It is already 11:00 PM and no one showed up.
2. Your 800 customer support number is alway giving a message that all lines are busy.
3. Your +9714 number that came on your confirmation email, is an “out of service number”
4. I also sent an email to your support team an hour ago and no one has responded to me.
Your owner Mr. Abdulla always giving speeches after speeches about being different and giving the best service, but I find your self is horrible and I demand my money back immediately, as I did not receive the service I have paid for.
1. It is already 11:00 PM and no one showed up.
2. Your 800 customer support number is alway giving a message that all lines are busy.
3. Your +9714 number that came on your confirmation email, is an “out of service number”
4. I also sent an email to your support team an hour ago and no one has responded to me.
Your owner Mr. Abdulla always giving speeches after speeches about being different and giving the best service, but I find your self is horrible and I demand my money back immediately, as I did not receive the service I have paid for.
Show more
App doesn’t work
Are you guys still in business? App doesn’t send verification SMS and just says “error”. Your 800 number always gives a message that it’s busy!!
Stole money & Number out of service
The cleaners were not professional they did not show up. The app support is a total joke. The number doesn’t work. They rob you freely and will not refund me back. This app is run by thieves!!
Don’t Rizek it!
They deduct your money when you book and then they don’t turn up to deliver service! And then you have to chase them to refund you!!!!!!
Canceled my appointment without noticd
They canceled my appointment today for a deep cleaning which I paid 1,289 AED for without giving me prior notice. And I also traveled to make this appointment today. After thirty minutes of waiting— I called 4 times asking where the cleaning team is and why they are late— and finally on the 4th time, they realized that their cleaning team is on “holiday” today. All they did was apologize and refund. They didnt even bother to try to bring someone else to clean. What a shameful company. They could have called me in the morning to tell me nobody was coming and I wouldn’t have traveled to make it—only to find that nobody was coming to clean. 30 minutes after the appointment time. When I called them the first 3 times, they had no idea that their entire cleaning time was on holiday. It took them a while to figure this out.
Show more
كيف نسترجع فلوسنا!!!
طلبت خدمة تحليل كورونا من سنة وانا في دبي
وكنسلت الطلب (لعدم وضوح التفاصيل من الشركة مقدمة خدمة التحليل)
فاسترجع المحفظة من سنة على حسابي الاماراتي ومافي خيار احوله لحسابي السعودي ولا في خيار استرجاع الفلوس لحسابي البنك !!!!! رجعو لنا فلوسنا
وكنسلت الطلب (لعدم وضوح التفاصيل من الشركة مقدمة خدمة التحليل)
فاسترجع المحفظة من سنة على حسابي الاماراتي ومافي خيار احوله لحسابي السعودي ولا في خيار استرجاع الفلوس لحسابي البنك !!!!! رجعو لنا فلوسنا
Greedy and worst costumer service ever!!!
Because of this bad app that automatically fills the location you refused to provide the location and you took all of the money which was 230 AED
BOOKING ID: 118100
BOOKING ID: 118100
Totally Unreliable and unprofessional
You schedule a service and clear your time for it after you get confirmation from their customer service but all what you get is waiting in vain as it’s never there ! No one to call or follow up with and no accountability. When finally someone answered they blamed me for not reporting it earlier and blamed the service provider for no commitment! Very unprofessional and definitely will NOT recommend it for anyone nor use it ever !
Show more
Response from developer
Hi there, We're sorry for this bad experience, and we would love to know more, to make it up for you, and to make sure you have a better experience next time. Please, send us your feedback to reviews@rizek.com with your booking ID, and someone will call you to resolve this issue as soon as possible!
Bad service
Booked 5 times with them. 3 times home cleaning and 2 times car wash.
- 2 first home cleaning were pretty bad. The person didn’t even finish 60% of what any other usual cleaner do from other services. Last one was a complete mess, the cleaner spent 2 hours on a 8 sq meter kitchen. Wasn’t even 10% of what a regular would do. Asked for someone else to finish the job but they never bothered.
- 1st car wash the guy didn’t turn up at the appointment and I had to call to have a refund. I mean seriously? Why do I need an app then? Second was ok hence the 1 star rating
- 2 first home cleaning were pretty bad. The person didn’t even finish 60% of what any other usual cleaner do from other services. Last one was a complete mess, the cleaner spent 2 hours on a 8 sq meter kitchen. Wasn’t even 10% of what a regular would do. Asked for someone else to finish the job but they never bothered.
- 1st car wash the guy didn’t turn up at the appointment and I had to call to have a refund. I mean seriously? Why do I need an app then? Second was ok hence the 1 star rating
Show more
Response from developer
Hi there, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Please Send an email to reviews@rizek.com with your booking ID, to further investigate this and resolve this for you.
Mani pedi
Polite and super nice did a great job!
Pest control
Great service
Good service but clunky app
The app doesn’t allow you to cancel or edit dates/times/cleaner when you’re making a bulk booking
So if you want to go from 3 hours to 2, or change the time you have to get customer service to cancel, then rebook and mention the cleaner and hope for the best
The chat function is also lacking, so it’s not easy speaking to customer service when you’re in and out of the app or looking for booking details
But the price is good and customer service and cleaning ladies are good
So if you want to go from 3 hours to 2, or change the time you have to get customer service to cancel, then rebook and mention the cleaner and hope for the best
The chat function is also lacking, so it’s not easy speaking to customer service when you’re in and out of the app or looking for booking details
But the price is good and customer service and cleaning ladies are good
Show more
Time slot?
Why does the application give me the option of choosing a time slot when in reality it decides the time for me?
Price hike
Price went up but the quality did not
TERRIBLE SERVICE
Don’t use Rizek. Absolutely terrible company. I booked a PCR test with them in December 2021 and paid extra to have the results quicker. Not only did they exceed the time, I have now been waiting 3 whole months for a refund of AED 250. I have been following up every single week with their team and still nothing. So unprofessional.
Show more
Unreliable Middle Man
I booked an express PCR home service test. Prior to booking I called and asked if there is a chance of delay or not, as I needed to catch a flight for an emergency. I was assured there won’t be any issues, so I booked express service. The PCR test didn’t come on time. I followed up via call and chat, and it turns out they are just a middle man between the Lab and me. They couldn’t give any update and recommended to keep checking email and AlHosen app. The result came after 14 hours and not within 7 hours as booked and paid. Besides not making to the flight, I followed up few times for refund. Never received apology or refund. Stay away from this app.
Show more
Response from developer
Hi there, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Please Send an email to reviews@rizek.com with your booking ID, to further investigate this and resolve this for you.
AVOID
Wasted 2 hours waiting for nurse to arrive.
Lied and said they came my hotel .
No attempt to contact me and didn’t answer my 10+ calls
AVOID THIS COMPANY
Lied and said they came my hotel .
No attempt to contact me and didn’t answer my 10+ calls
AVOID THIS COMPANY
Use if you love risk and hate reward
Purchased 3 rapid PCR tests.
“Hero” showed up an hour late.
Test results never arrived despite repeated calls and help texts.
Going to be stranded in a foreign country because we can’t get new tests timely.
Highly do not recommend.
“Hero” showed up an hour late.
Test results never arrived despite repeated calls and help texts.
Going to be stranded in a foreign country because we can’t get new tests timely.
Highly do not recommend.
Poor service, lack of customer service and no refund one month later
We ordered three urgent PCR tests for which the same day for which no one turned up and we had to rush to find an alternative so we didn’t miss our flights. We were promised a refund within 10 to 14 days one month later after three emails and numerous phone calls. We still do not have a refund and whenever we speak to customer services no one returns our calls when they say they will do once reviewing the case. We are still waiting for refund today.
Show more
Scam! Don’t use! Took my money and didn’t provide service
I was just trying to book a pcr test at home, system took money from my account and didn’t book a service. Called customer care and they said they can’t do anything about it and can’t provide service if it’s not reflected on their end as booked. They suggested to try to book again and dispute charge, seriously??? So I should try again and you will have double amount from me with service provided??? Scam!
Show more
Response from developer
Hi there, Sorry to hear about your bad experience, of course in such cases we make sure either to refund you the full amount to you bank account or to make an offline booking for you, please share with us your feedback at reviews@rizek.com to better help you
