Easy straightforward service
This was so easy to use. We were stuck with a flat, out of town, no idea who to call. I was nervous to input a credit card to a site I didn’t know but it was straightforward. The price was listed. Our driver contacted us very quickly and we had a tracker that allowed us to see his progress to us. We were sent a receipt and on our way quickly. We thought we were going to miss an appointment we drove four hours to make but we were right on time thanks to this service. So thankful
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Pretty Straightforward: Highway Robbery
Update: Got refunded after second request and writing reviews.
Car broke down on the highway, I requested a jump. Now, within a few minutes of me ordering from Drive, a cop pulled over and I cancelled the service. I cancelled in the app AND the tow company called me so I cancelled DIRECTLY with the driver. No one was dispatched to me. They still charged me 199$. If per their cancellation clause they charged me the 45$, I could accept that, but 199$ for nothing is straight up criminal. Just give me my refund.
Car broke down on the highway, I requested a jump. Now, within a few minutes of me ordering from Drive, a cop pulled over and I cancelled the service. I cancelled in the app AND the tow company called me so I cancelled DIRECTLY with the driver. No one was dispatched to me. They still charged me 199$. If per their cancellation clause they charged me the 45$, I could accept that, but 199$ for nothing is straight up criminal. Just give me my refund.
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Pretty Straightforward: Highway Robbery
Car broke down on the highway, I requested a jump. Now, within a few minutes of me ordering from Drive, a cop pulled over and I cancelled the service. I cancelled in the app AND the tow company called me so I cancelled DIRECTLY with the driver. No one was dispatched to me. They still charged me 199$. If per their cancellation clause they charged me the 45$, I could accept that, but 199$ for nothing is straight up criminal. Just give me my refund.
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Never showed
They never showed up, never answer the call, never updated me, even their gps thing was not right, it said they had arrived but they never did.
And then they send me email saying they where still going to charge me since they did show up 4 hours after the initial estimated time of arrival.
There something not right with this company there seem to be something maybe not legal going on.
Absolutely recommend do not use it.
And then they send me email saying they where still going to charge me since they did show up 4 hours after the initial estimated time of arrival.
There something not right with this company there seem to be something maybe not legal going on.
Absolutely recommend do not use it.
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HORRIBLE COMPANY
Zero stars. Horrible experience and horrible customer service. If you try to cancel a service because you no longer need them/they are taking too long to arrive they will tell you they’ve cancelled it and then charge you for the entire service anyways. Per their policy, if you cancel before the driver arrives you’re only subject to a $45 fee. Well, what they will actually do is tell you they have cancelled it and never actually cancel it so they can charge you for the full service and say you were the one that never arrived. They use “GPS tracking” and gaslight you into believing you have to pay because there’s “no way to prove you cancelled it if the driver did not record it.” Don’t bother using them, they probably won’t come anyways.
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No receipt
I got help, but I can’t get anyone to reply to me with a receipt so I can turn it in to my insurance. This should not be a complicated request. None of the phone numbers I can find for them work and no one has responded to my email or Facebook message.
Scam
This app is a complete scam. They just want your cancellation fee. If you’re in a bind please try something else. Otherwise, you will wait and wait and wait until you finally give up. No one is showing up. Absolutely terrible.
Awful app
Awful app which added 30 min to my roadside assistance need. Antiquated technology. Just skip the app and call the number.
About froze ti death
I had a guarantee that by 8 AM it was it degrees outside it was -50° outside. Finally a passerby found me in my car. Give me a ride to town. I woke up to the sheriff calling to have my car towed. I have been charged for your services and never received your services and I feel like I should get my money back for almost freezing to death with the temperatures the way they are if you cannot guarantee services, they don’t guarantee them compensation for my sufferings as well. Now I am without a vehicle and all of my stuff for work is in it, and I have no way of knowing where my car is a companies in my area and no one seems to have my vehicle.
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Worst experience ever
I do not suggest anyone to use this company it’s all fake they tell you that there is a ETA for a driver to be there and string you on to say it’s to track where the driver is at all time.. ETA is just a way for the company to lead you to use there service I wanted
2 1/2 hours for a tire change and don’t waste any of your time with the Customer service number either all they tell you is (I DONT KNOW ) to everything you may ask of them.. I had to call over and over again instead of them reaching out to let you know what’s going on since they provide a service for a fee and making sure the person is safe.. USE ANY OTHER COMPANY BUT THIS ONE!! I am a business owner myself and I would never let anyone paying me for a service and provide the worst service ever.. this is all unexplainable this is not how a business is suppose to be ran…
2 1/2 hours for a tire change and don’t waste any of your time with the Customer service number either all they tell you is (I DONT KNOW ) to everything you may ask of them.. I had to call over and over again instead of them reaching out to let you know what’s going on since they provide a service for a fee and making sure the person is safe.. USE ANY OTHER COMPANY BUT THIS ONE!! I am a business owner myself and I would never let anyone paying me for a service and provide the worst service ever.. this is all unexplainable this is not how a business is suppose to be ran…
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HOW IS THIS APP LEGAL, ITS A SCAM
I sat in my car and waited over 2 hrs for roadside assistance that never showed up. Then when I refreshed the page, the ETA just got longer and longer of a wait. ALSO THERES NO WAY TO GET A REFUND! Not even the help page can help, as it doesn’t even load! Apple needs to remove this sad excuse of an app. Wasted 150$!!
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Making Bezos Proud
My God, I can order a clothing package directly from Taiwan with standard shipping and the whole thing would be cheaper and the package would get there faster than these clowns. Not to mention, they would actually show up.
Who in their right mind would pay a membership fee for a “company” that doesn’t even bother to show up? When they say “20 minutes to a 2 hour” wait, what they mean is a 20 day to 2 month wait for someone to come yet charge you like they’d be there in 15 minutes or less.
My God, this company exploits money and labour so well that it makes Bezos blush. DON’T WASTE YOUR MONEY, you’re better off waiting for Highway Patrol than these clowns.
Who in their right mind would pay a membership fee for a “company” that doesn’t even bother to show up? When they say “20 minutes to a 2 hour” wait, what they mean is a 20 day to 2 month wait for someone to come yet charge you like they’d be there in 15 minutes or less.
My God, this company exploits money and labour so well that it makes Bezos blush. DON’T WASTE YOUR MONEY, you’re better off waiting for Highway Patrol than these clowns.
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Good customer service
I got the towing service for my car and the customer service help fast , I scheduled at night time but I noticed that the tire place is open on 8:00am they help me rescheduled in few minutes and the towing truck come early the second day delivered my car to the right destination. Good app !
Scam Alert!
Not able to reach out anyone! Request apple to take action on this developer and delist this app.
App is worthless.
Can’t even login, but I’ve been pleased with service when calling for assistance.
Terry Graham
The service for lockout was just fine; trying to get an invoice for same was atrocious! You cannot access a human to assist you. You get this “Matthew AI” robot that keeps sending you in circles. I DO NOT recommend this company
SCAM
Scam do not use
SCAM COMPANY Do Not Use
I was stranded on a highway late at night and tried their service. I Waited for an hour as they continually promised service was on the way and then cancelled that service.
At about midnight, I cancelled the request and had a friend come out and help me as it was freezing cold and I was tired of being led on.
The company then had the nerve to charge me $45 for doing ABSOLUTELY NOTHING. This is HIDDEN in their T&Cs which, when you are in an emergency, I doubt you’re going to take the time to read. That’s why I have labeled this as a scam. They are preying on people in desperate situations. AVOID if at all possible.
At about midnight, I cancelled the request and had a friend come out and help me as it was freezing cold and I was tired of being led on.
The company then had the nerve to charge me $45 for doing ABSOLUTELY NOTHING. This is HIDDEN in their T&Cs which, when you are in an emergency, I doubt you’re going to take the time to read. That’s why I have labeled this as a scam. They are preying on people in desperate situations. AVOID if at all possible.
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Don’t Use most definitely a scam.
Waited a whole day for someone to show up. Nobody did and still charged full amount
ZERO STARS
BEWARE!! YOU HAVE BEEN WARNED! This company took $89 from me on January 3, 2022 and did not show up to render service! Oh how I wish I could’ve read these reviews first! Please do not use… they will take your money and not deliver.. there is no Customer service phone only a live operator if you want to book services.. I called that line just to see if they can help, Lupe the rep said he wish he could Help but he can’t because they’re telling him to tell me to email them over and over again. I emailed them the same day and they replied 5-7 business days.. it’s been more than 7 days so I emailed again and now their reply is reading 3-5 business days. For what?!? You guys never showed! Just refund and let’s be done with it! Save your money and go else where.
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