Complete garbage
Basic features that should be standard are still missing after years. Avoid this app at all cost.
I just dislike this app
I use this application because the company that I work for uses it. I would not use this application for my own business. Every time I have to process a payment I have to go to settings and adjust them. The application doesn’t save your settings. It’s a hassle and a waste of time to do that every time you have to process a payment. Not a very good application.
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I like the fact they got Bluetooth reader that can accept nfc too.
For iPhone user, recommend blue tooth reader. When you first pair you need connector but afterwards your good to go. App wise, good to be use but.. I’m pretty sure they can do better.
Logs out too often
Please make an option in settings to adjust automatic log out time. We have to log in every time we check someone out which takes too much extra time.
Charge
Edible company , I don’t recommend to anyone , The beginning nice , but after while they broke the law and charge you as much as they can , I charged one of my client $2,791 , After three weeks they didn’t deposit to my account I gave them my clients phone number , address, and also I sent electronic invoice to this company ,but they never respond , they hold the amount, They don’t want to deposit to my account and also they don’t want to refund to my client account. They said we will do refund in 10 business , but it’s almost one month they didn’t respond , And today they charged me $97 for no reason, They recognize my phone number and they don’t wanna pick up the phone. .... I highly recommend clover go company app. It’s four circle , three green circle , one white.
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Owner/Estheticain
Very disappointed with the new upgrade. It's extremely awkward handing the phone over to the client to give me a tip then swipe the card then have them sign. So I've opted to just skip the tip section and missing out on my tips from clients because I'd rather not feel awkward. I was looking into another app with the same roam pay.. would really like if it was changed back to what it was before.
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Tip w/ Signature
PLEASE fix the tip before signature! App is ok but it'll be better if they adjust that.
I don't like it
X4 version was much better and easy to use, larger icons and fonts.
In x5 you have to make few more steps to process the card 👎
In x5 you have to make few more steps to process the card 👎
Disappointed
The tip BEFORE the signature is a disaster. It is extremely awkward and has definitely cost me money. Not cool, Roam Pay. Not cool. This app is historically late to update and can't ever seem to find it's footing. Love the service, absolutely HATE the app.
Tip with signature
Don't like that the Tip is asked for before the card is even swiped. Makes asking for tip extremely uncomfortable. Much prefer the tip and signature being together. Really upsetting.
TIP during signature
I don't like that they changed the order and ask for TIP pre signature. Awkward "how much do you want to TIP me" now let me slide you card and ask for signature. I feel some people like there tipping to be more private. I can let them do the whole process...that may work. Please at least have the option of TIP during signature in the preferences, it really works well for certain businesses.
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Crashed 3 times with one client
Even though it crashes in the middle of the transaction 3 charges were submitted. I tried 2 transactions on my iPhone 6 and it crashed both times. I switched to my iPad it crashed again. The last time it said transaction complete when the others did not. My client was charged 3 times. I had to submit two refunds.
Update 01/12/2017 for new updated app:
It would be nice if the tip screen was on the signature screen. I don't want to have to ask for a tip. Some people still use cash. If you hand your device over for a signature, they can discreetly decide for themselves what to tip - or not.
I will update to 3 stars, because I do like the catalog option that replaced the previous screen to type in something on the memo box. This IS an improvement.
Update 01/12/2017 for new updated app:
It would be nice if the tip screen was on the signature screen. I don't want to have to ask for a tip. Some people still use cash. If you hand your device over for a signature, they can discreetly decide for themselves what to tip - or not.
I will update to 3 stars, because I do like the catalog option that replaced the previous screen to type in something on the memo box. This IS an improvement.
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Keeps kicking me off.
Very sorry performance of a card reader and no support to help ! Kicks off in middle of transaction. Will talk with my bank about other options.
Roampayx4 from Vantiv
Won't work on my new iPhone SE. Merch technical support cannot help me. I'm so frustrated by the lack of support and answers. There is no solution being offered.
Card reader stopped working again
After a new I phone update card reader stopped working again need better technical support
Card reader broken
After iOS 9.1 update iPad no longer recognizes the Vantiv card reader.
Not working anymore
After the latest update the app no longer detects my card reader
5 min per credit card transaction sits stalled processing
And it has nothing to do with my internet i have the highest speed business class internet
Customers are upset and leave my business because of this
Customers are upset and leave my business because of this
Totally unsatisfactory!!!
I'm getting completely overcharged!! Be careful! I keep trying to submit this and guess they only show the good reviews!! Figured!
Good update!
The 12-18-2014 update pretty much gave me what I wanted from this app. It's not a perfect application but currently 4 out of 5 seems fair. Works well and does everything that I need it to do. Little bit of room for improvement.
