Une arnaque complète …
Compte restreint . Mail envoyé .. 0 réponse . Quand je renvoie un mail pour demander si ils ont besoin d’info le mail me retourne que mon dossier est clôturé .. et j’ai toujours le même problème . Vraiment 0 support .
Government ID verification = NO F’IN WAY
Sorry but I’m not gonna give you my freaking government ID and biometrics data before I’ve even had a chance to get into the app for the first time to evaluate it!!! This wreaks of data harvesting at its worst and most predatory! At least give people a chance to explore the app / platform and decide if it’s right for them before demanding to extract their most valuable and private information! And given how many ID verification services, aka data brokerage houses, have been breached globally already, no thank you x100!
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Can’t transfer
Not able to transfer crypto, even after multiple conversations with customer service
This app is just trash
I have no words for this app
Slow
Had to start using robinhood because it acquired bitbuy. Transfers used to be instant. Now with robinhood they take hours.
Slow for anything
Slowest transactions. I was with Coin square before they were purchased. I was able to trade, deposit and send funds instantly. Robinhood has the slowest processing for transactions on it of any app I’ve used. Every transaction I get stuck in the “processing”stage. Would not recommend
Garbage
You’re shutting down Coinsquare tomorrow but the migration is a total mess. First time I tried it there was an error at the final onboarding screen. Today I tried again and it’s not even sending a confirmation email.. this is botched beyond belief …
Terrible experience
I want to withdraw all my crypto from this platform
Vs Coinsquare
App pales in comparison to Coinsquare app from where funds got transferred. Very unhappy with it. Will be transferring all assets to another platform.
why can’t we login with Face ID?
also want all the usa features like options etc. don’t care about crypto there’s enough Canadian places for that.
Horrible broken app
What a disaster of an acquisition of BitBuy. App requires your legal name & then proceeds to say the fields are read-only when attempting to submit. What kind of vibe-coded garbage is this?!?
Facial scans
Having to switch from Coinsquare and have to do the scam facial photo thing. Another method to steal identities.
ID verification doesn’t work
Coinsquare was better. Keep your junk app
Scam
Fraud
Only Crypto
We have plenty of options to trade crypto here. Useless app in Canada for now.
zero interest in crypto. lots of canadian places for that
want all the usa features like options etc.
Verification Loop with No Real Support
Extremely disappointing support experience. I waited around 30 minutes just to speak with someone, only to receive what felt like automated, copy-and-paste responses that never addressed my actual issue.
My problem was simple: I successfully completed identity verification, but the app kept sending me back to a screen asking for my SIN and wouldn’t let me proceed. I explained this multiple times, but support never investigated the issue or offered any troubleshooting beyond generic responses.
After repeating the same scripted messages, they simply ended the chat without resolving anything or giving me the opportunity to respond further.
Looking online, many other users appear to be experiencing the same verification problem, so this doesn’t seem like an isolated issue.
I was forced to use Robinhood because of the Bitbuy migration, and now I’m stuck paying additional crypto transfer fees to move my assets to another exchange because I can’t even access the service.
I expected much better customer support and a functional verification process, especially when dealing with people’s finances. Unfortunately, this experience has completely destroyed my confidence in the platform.
My problem was simple: I successfully completed identity verification, but the app kept sending me back to a screen asking for my SIN and wouldn’t let me proceed. I explained this multiple times, but support never investigated the issue or offered any troubleshooting beyond generic responses.
After repeating the same scripted messages, they simply ended the chat without resolving anything or giving me the opportunity to respond further.
Looking online, many other users appear to be experiencing the same verification problem, so this doesn’t seem like an isolated issue.
I was forced to use Robinhood because of the Bitbuy migration, and now I’m stuck paying additional crypto transfer fees to move my assets to another exchange because I can’t even access the service.
I expected much better customer support and a functional verification process, especially when dealing with people’s finances. Unfortunately, this experience has completely destroyed my confidence in the platform.
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Ridiculous
The support cannot do anything except to extend their gratitude for the patience.
Response from developer
We’re sorry to hear about your experience. Please email us at reviews@robinhood.com so our team can take a closer look and help.
it’s about time
i waited for 7 years
Bitbuy forced to move
Can’t create an account as it just goes so far as the verification, then goes to my homepage! I was happy with Bitbuy. But it says I have to move to Robinhood by the 22nd of August. But it’s not happening.
Response from developer
We’d like to help you with this. Please email reviews@robinhood.com so we can follow up. Thank you!