Review
Needs to be cleaned more thoroughly, locker rooms are gross otherwise great place to workout I live the yoga opportunities and other classes but the men’s locker room is nasty, a lot of patients from Mayo are recommended to join here to help with their recovery from whatever health issues they are dealing with but it’s a turn off when you feel like you’ll catch something else going to the gym or locker room
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Quality workout opportunity
Continued frustration with the yelling, bad language and aggressive behavior on the basketball courts. The loud noise diminishes the membership experience on a daily/nightly basis. Very sad…….
Appreciate
Tremendous experience both physically and socially.
The Rochester Athletic Club is great, the app, not so much
The app is prone to glitches that ultimately can completely lock the user out of the RAC’s system for making reservations.
For example, today, I tried to reserve a spot for outdoor pickleball open play, but the app incorrectly showed me what appeared to be an exercise class instead of what I was trying to sign up for. After what seemed like 15-20 minutes on the phone with the RAC’s activities desk, we confirmed that there was a problem with the app. I was told to delete the app and then re-load the app. After I did this, the app completely locked me out of the system for making reservations at the RAC, despite the fact that I was meticulous in making sure I had entered the correct login information. After a couple more phone calls, I was told that this could not be fixed for at least 15 hours or more. So, now the app has locked me out of the system for making reservations at the RAC and, to make matters worse, I was told that outdoor open play pickleball reservations can only be done through the app. This is not the first time the app has locked me out of their system.
To be clear, I am critical of the app, not the RAC itself.
I can think of no other app that periodically locks me out. The performance of the RAC’s app is completely unacceptable.
For example, today, I tried to reserve a spot for outdoor pickleball open play, but the app incorrectly showed me what appeared to be an exercise class instead of what I was trying to sign up for. After what seemed like 15-20 minutes on the phone with the RAC’s activities desk, we confirmed that there was a problem with the app. I was told to delete the app and then re-load the app. After I did this, the app completely locked me out of the system for making reservations at the RAC, despite the fact that I was meticulous in making sure I had entered the correct login information. After a couple more phone calls, I was told that this could not be fixed for at least 15 hours or more. So, now the app has locked me out of the system for making reservations at the RAC and, to make matters worse, I was told that outdoor open play pickleball reservations can only be done through the app. This is not the first time the app has locked me out of their system.
To be clear, I am critical of the app, not the RAC itself.
I can think of no other app that periodically locks me out. The performance of the RAC’s app is completely unacceptable.
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Quirky
Sometimes it works, sometimes it “boots” you out of the System by stopping to recognize long standing ID & PW.