App being discontinued
The app is a bit buggy in terms of showing all the hotels and in terms of making the same offers on the app and on the website. Hopefully the ability to earn Atmos Rewards will continue and existing bookings will be honored.
Best booking app for airline points
I’ve been using Rocketmiles for years. You definitely get the most value for your money by using this app. The number of airline points that you get is unequal anywhere. They are also very courteous and efficient when it comes to customer service.
I just saw that the app will be discontinued in September 2025 and I am very disappointed about that.
I just saw that the app will be discontinued in September 2025 and I am very disappointed about that.
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It’s alright
If you travel for work, the rewards are great. Make sure you know where you’re going to be before 7 pm because the website basically shuts down. It will not locate a hotel for you after 7. I travel frequently at a moments notice, I’m writing this at 7:07 and I can not book through this app because no hotels can be found. I don’t always know where I’m going to end up so I don’t book anything until last minute.
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No account access
No help from developers to fix lack of access to reservations after reservations are made. The app will show “no reservations “ when clicking on completed or future reservations tabs.
Very good - particularly when expensing
We travel for different reasons and paying from different budgets. Booking with Rocketmiles essentially costs a bit more, but gives big benefits. When traveling for work to the Middle East for example I have paid about 15% higher than if I booked directly with the hotel, but earned 40,000 Virgin Miles which was quite enough for a transatlantic trip. Typically I don’t use rocketmiles for personal trips, but I do check. The value can be huge!
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Error and price changes in a second
When I try to book a room Error pops out , and also its not logical that the price changes within seconds , I hope you work on the technical issues
Scammy?
None of my Amazon gift cards have been delivered to me after 4 months.
Never sent me Amazon giftcards
Used RocketMiles to get Amazon giftcards and never got sent anything. Plus customer support is no help at all. Do not use this app!
Booked first trip
Booked first trip with them. Zero issues. Miles were awarded like two days after I checked out of the hotel. Customer service answered questions I had about my hotel stay. Will book again
The app is extremely buggy. Failed log in. Failed connections and searches. Needs to be updated and fixed. Use the website
The app is extremely buggy. Failed log in. Failed connections and searches. Needs to be updated and fixed. Use the website
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Very frustrated
Site keeps crashing. Also says that “rates are no longer available” 30
Seconds after my search. Then, when I refresh my search, the rate that supposedly wasn’t available anymore is still
Shown. Feels like a boat-and-switch.
Seconds after my search. Then, when I refresh my search, the rate that supposedly wasn’t available anymore is still
Shown. Feels like a boat-and-switch.
Good
It works
ok, not great
Fast enough functionality which is convenient vs a desktop login, but a few annoying flaws: app constantly requires signing in again aka doesn't remain logged in after closing app; after viewing a property, pressing back to results page often requires an entire reload which is slow and annoying; the sliders on the filters screen are HORRIBLE and make the frame's page scroll around instead - fix the sensitivity
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Fabulous program for travelers
I use Rocketmiles all the time, find them to be easy to use, and very fair priced with the additional bonus of miles which enables me to travel even more !
Overall, a good hotel booking site
Overall, it’s a good app and is my go-to site when I’m traveling and you do earn a chunk of miles on each visit; 1000 miles per night is easy to get, so your miles swiftly add up.
Several improvements are needed though. 1) There’s no way to leave a review of the hotel! You can READ the booking.com reviews but can’t leave a review on Rocketmiles or on booking.com!
2) USUALLY, the Rocketmiles fees are OKAY, (usually c$10) but sometimes the fees can be more than 15%, and, in one case, more than 50%! Advertising the ACTUAL price rather than adding the Rocketmiles fees later would be an improvement!
3) Too often the app logs me out and I have to log back in!
4) The room description is often woefully inadequate! Most descriptions of the hotel’s talk of “select rooms having air conditioning”. Why not copy the description from the hotel website?!
5) Charges for parking and resort fees are not specified, which can have a major impact on price; I had a hotel that charged $50 per night for parking! I know that prices change but that COULD be made clear.
Several improvements are needed though. 1) There’s no way to leave a review of the hotel! You can READ the booking.com reviews but can’t leave a review on Rocketmiles or on booking.com!
2) USUALLY, the Rocketmiles fees are OKAY, (usually c$10) but sometimes the fees can be more than 15%, and, in one case, more than 50%! Advertising the ACTUAL price rather than adding the Rocketmiles fees later would be an improvement!
3) Too often the app logs me out and I have to log back in!
4) The room description is often woefully inadequate! Most descriptions of the hotel’s talk of “select rooms having air conditioning”. Why not copy the description from the hotel website?!
5) Charges for parking and resort fees are not specified, which can have a major impact on price; I had a hotel that charged $50 per night for parking! I know that prices change but that COULD be made clear.
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Terrible
It’s all fine until you need to reach out to customer service. They are not capable of solving basic problems while you are traveling which clearly is very inconvenient as I ended having to pay for another hotel even though I had already prepaid my hotel with Rocketmiles.
Unable to Make Reservation
Contacted support numerous times over several days, issue still “undefined”. Avoid
You will have to fight with them to get your miles
Plan on spending the time to send a half dozen follow up emails after you complete the stay to get your measly 3,000 miles. Really not worth the hassle.
Steer Clear!!!
It’s all been very frustrating… don’t go offf of the stars in the App Store, Google Rocketmiles before you commit. The reviews outside of the App Store tell a different story. If I could give this app a negative star count, I would. Customer support is pointless and prices are highly inflated compared to booking straight from the hotel. Use caution when booking. The majority of the bookings are non-refundable and the company will not work with you, regardless of the circumstances.
I write this after using the app multiple times. The first few bookings went great, after that, it was all down hill.
I have had to fight with them for being double charged, the Rocketmiles side, when checking into the hotels, have been declined and I have had to purchase the hotel separately, which also took hours to deal with, and customer service, although they are very nice for the most part, the majority of the operators are unwilling to help. Getting help usually takes several phone calls to get to a person who cares.
I write this after using the app multiple times. The first few bookings went great, after that, it was all down hill.
I have had to fight with them for being double charged, the Rocketmiles side, when checking into the hotels, have been declined and I have had to purchase the hotel separately, which also took hours to deal with, and customer service, although they are very nice for the most part, the majority of the operators are unwilling to help. Getting help usually takes several phone calls to get to a person who cares.
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Exercise caution
Double charged me for a hotel stay. Refused to refund me, then refused to give me the American Airlines miles for both stays. Ignored requests to resolve the issue, rather than addressing the problem.
Earning rewards for travel is nice, but consumers should exercise caution when using this app. It is glitchy. Even their customer support says so.
Earning rewards for travel is nice, but consumers should exercise caution when using this app. It is glitchy. Even their customer support says so.
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Unreliable bookings and horrible customer service
I booked a room on RocketMiles and I received an error message stating the room was not booked.
"We reached out to our hotel providers but we were unable to confirm your booking. Sorry for the inconvenience."
Even though I never received a hotel booking they still charged my card. When I called customer service they confirmed the problem and promised to refund the false charge minus the value of the points.
I received an email two weeks later that the hotel would not process the refund.
After several weeks fighting with them and a dozen calls I received most of my money back.
I will never book with them again, it's not worth it.
"We reached out to our hotel providers but we were unable to confirm your booking. Sorry for the inconvenience."
Even though I never received a hotel booking they still charged my card. When I called customer service they confirmed the problem and promised to refund the false charge minus the value of the points.
I received an email two weeks later that the hotel would not process the refund.
After several weeks fighting with them and a dozen calls I received most of my money back.
I will never book with them again, it's not worth it.
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