Free
Rating summary
About
RME's Helpdesk isn’t about replacing the human touch. It’s about empowering our team and customers by streamlining communication to reduce the demand on people—especially during busy seasons. Access RME’s expertise and library of authorized manufacturer product knowledge, on demand. Let AI handle repeat questions and quick inquiries while maintaining a human connection when it is called for.
- Chat in-app for 24/7 assistance, with RME team or AI assistant
- Get fast answers from equipment manuals
- Streamline error code troubleshooting
- Leverage the AI assistant in group chats
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What's New in Rocky Mountain Equipment
6.20.5
November 3, 2026
- The AI Assistant now lets you ask a question right away without selecting equipment first, and if you mention a specific machine (like a serial number) it’s automatically selected for your follow-up questions. - Improved performance and loading time - Bug fixes
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