Buggy! Settings don’t reflect GUI!
Garbage, says one thing but in reality internet settings are different. Also constantly having to resign in!!!
What happened
Was working great, now can’t login. Pay a lot of money for cable. This app really should work.
App won’t load
iPhone15 iOS17.4 and the app only goes through login and text code entry then sits on the login screen again.
Does not work
App does work. Unavailable to log in ? dissatisfied customer!!
Cant even log in to it just keep looping
I've tried every method I could find online but still not working. Now I cant even get my router set up to use the Internet cause I cant get in to the App. Please just fix it, this scarcely qualifies as a proper piece of software.
Bad anyone can get into your sign in n you don’t get a notification
Bad
Doesn’t work
Poor app
Isn’t user friendly at all
Needs to be user friendly and should not ask for user id and password every time.
Constantly freezing & shutting down!
Well, second time writing a review. The first one must have been deleted despite multiple techs coming to my home, changing out different modems and cameras, other equipment, deleting, reinstalling the app, getting a new phone. Still freezes and is delayed when trying to watch the feed. If something serious happened, it would be too late because of the delay opening the cameras! PLEASE FIX!!! As right now it’s too pricy for glitchy equipment and application!… OK got a response from rogers. So I’m updating this on the bottom here. Do you guys think we’re not technically smart? You don’t think that we’ve reached out to multiple technicians. Uninstalled and installed the app. Used different phones and tablets. Changed equipment multiple times. Like really guys it’s your equipment and connectivity issues to the equipment. PLEASE fix it. Due everyone a fav and stop trying to blame the customers Thanks! Also would be nice to receive credit for the constant drops. Currently my doorbell cam just stopped working its been over 5 days. Won’t restart, wont reconnect!…power is fine so….?! This really needs to be resolved or get a new doorbell model please!!! Another update *1 STOP REPLYING WITH YOUR NONSENSE AND JUST FIX YOUR PRODUCTS AND SERVICES!!!* 2 STOP REPLYING TO ME! JUST FIX YOUR SERVICES I HAVE DONE EVERYTHING!!!!!! 3 STOP COPY PASTE REPLYING WITH THE SAME IDIOCY!!!!! I HAVE CONTACTED MANY PEOPLE ALSO MANY SR TECHS AND CUSTOMER SERVICE REPS OVER THE YEARS OK!!!! AGAIN FIX YOUR EQUIPMENT AND APPS!!! I WILL IGNORE ALL FUTURE IGNORANT REPLIES! WORK ON A FIX!!!
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Terrible UI experience
Horrible time logging in - the app kept cycling and freezing. Never had a problem with the Shaw apps.
Worst service ever
Rogers provides the worst service every time I go to sign in it does not recognize my password and I therefore have to reset it every time I try to open the app and in the last 2 weeks my wifi will just stop working a couple of times per day kicking me out of anything I am doing for anywhere from 10 minutes to 1/2 hour till my router reboots or whatever it does and my wifi starts working again
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Constantly freezing & shutting down!
Well, second time writing a review. The first one must have been deleted despite multiple techs coming to my home, changing out different modems and cameras, other equipment, deleting, reinstalling the app, getting a new phone. Still freezes and is delayed when trying to watch the feed. If something serious happened, it would be too late because of the delay opening the cameras! PLEASE FIX!!! As right now it’s too pricy for glitchy equipment and application!… OK got a response from rogers. So I’m updating this on the bottom here. Do you guys think we’re not technically smart? You don’t think that we’ve reached out to multiple technicians. Uninstalled and installed the app. Used different phones and tablets. Changed equipment multiple times. Like really guys it’s your equipment and connectivity issues to the equipment. PLEASE fix it. Due everyone a fav and stop trying to blame the customers Thanks! Also would be nice to receive credit for the constant drops. Currently my doorbell cam just stopped working its been over 5 days. Won’t restart, wont reconnect!…power is fine so….?! This really needs to be resolved or get a new doorbell model please!!! Another update *STOP REPLYING WITH YOUR NONSENSE AND JUST FIX YOUR PRODUCTS AND SERVICES!!!*STOP REPLYING TO ME! JUST FIX YOUR SERVICES I HAVE DONE EVERYTHING!!!!!!
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Does not work.
Just got the new Roger’s Xfinity to set up for the rest of my family. It says it should only take “ten minutes” to set up. Everything I’m about to finish connecting it, it says, “sorry, that didn’t go as planned” and suggests to call services, because the answer isn’t in troubleshooting. When I call the support number, there is ALWAYS something going on that redirects me back to troubleshoot page. THE ANSWER ISNT IN THE TROUBLESHOOT PAGE. This endless loophole of running in circles has had me screaming, wanting to die, and question my sanity. Your product isn’t easy, so don’t go saying it is.
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Login loop
Every time I sign in, it punts me back to the login, no error message or anything indicating a problem. I get email and text notifications indicating my login was successful, but that is a lie. To be fair, this could be the best app ever made, but I don't know, because I can't get into it. I read the docs. I tried all recommended steps. I checked Reddit. I tried different devices. No dice. Inexplicably, the only way to split the bands is to access this app, which is locked up like the holy grail. I'm starting to regret switching my ISP.
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Fix app please
Please fix your app when I open it I get a continue button and then a white white screen
Joke of an app
There’s two identical apps, both don’t let you log in, sometimes I need to log in over 20 times just for it to finally let me pass the sign up screen. Such a joke to control my own network, worst app I’ve ever used.
Disappointed
This is the worst Internet you can have. It’s always going down and knocking everything out.
Logging me out
When you have an app you use to access your security, that app should NOT be logging you out frequently, but I’m getting logged out at least once a week. The fact that I also need to wait for a verification code to log back in is incredibly frustrating.
Inconsistent
To many times the network will cut in and out and is as reliable as Canada Post delivering a package.
Bad services
Bad services and expensive