Ron Parker
Can anyone tell me why the app neither works on my phone or my iPad? It’s been weeks of on again off again and I want a rebate for lose of service.
Doesn't work
Can't login, just keeps saying oops! Something went wrong, but doesn't tell me what or give me any guidance on how to fix it.
Forced to get a new app when the Shaw one always worked great... frustrating for sure.
Forced to get a new app when the Shaw one always worked great... frustrating for sure.
Rogers does not work
Every streaming channel quits after about 20 seconds. Then restarts and goes for another 20 seconds. The new app won’t open for me so I can’t even reboot the gateway without unplugging it. Calling TELUS on Monday
A glitchy mess
This app is a mess. From scheduling to playback there are consistent, fundamental problems. Roger’s customer service won’t help either.
Normally excellent . . . . . . .
Now this app's recording ability is back to missing audio during a recorded program. It's annoying and makes closed captions mandatory as one has to read through those audio gaps.
July 18, 2026 App recordings still gapping, NOT fixed !
Deleted App, redownloaded, ZERO IMPROVEMENT 🤦🏻♀️
🙄🙄🙄😤
'Play Next Episode' option removed despite its usefulness :/
July 18, 2026 App recordings still gapping, NOT fixed !
Deleted App, redownloaded, ZERO IMPROVEMENT 🤦🏻♀️
🙄🙄🙄😤
'Play Next Episode' option removed despite its usefulness :/
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Horrible playback
Services mostly work (shows are usually saved as scheduled), but playback is the worst. So many spots when video gets hung up. So many dead spots for sound when video works by no sound. This is with the app and the set box. This is with Xfinity home internet. Xfinity (Rogers) is just a barely ho hum service provider.
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Everything about Roger’s is terrible.
Too few choices in Canada. Bad service. Keep paying for terrible oligopolies
Failure
Terrible app and no support from Rogers. Been trying for weeks to sign in and not unable to. I have an iPad and it was working wellBut then when I was forced to re-sign in the app stopped working. Been on the phone hours with Rogers and Shaw and both unable to resolve the issue and they blame the hardware
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Unable to watch certain channels live if using away from home
..
Worst tech support on the planet.
Rogers has gotten to the point where they can no longer provide adequate support to their customer base. Relying far too much on AI and too much emphasis on profits.
Frustrated !!
Why do my sign in details disappear. It’s annoying to have to sign in each time.
Yessir!
Perfect!!!
App does not work anymore!
I have loved this app until recently. I use my old iPhone 7 to stream shows on a TV in the kitchen that I have a Roku stick attached to. I am able to catch programs while working around in the kitchen. Suddenly it stopped working. I can no longer sign in, it just will not go to that screen. I have tried deleting the app and reinstalling, trying to clear additional items in the cache. The iPhone is running on iOS 15.8.8. The app says it will work on this phone, compatible with 15.0 and higher. I am not sure what else to do. The same thing happened about a year ago but then it started working again. I have been trying the last couple months off and on but with no success.
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Normally excellent . . . . . . .
Now this app's recording ability is back to missing audio during a recorded program. It's annoying and makes closed captions mandatory as one has to read through those audio gaps.
It's annoying. Please fix it tech guys ! Ty
Also, why remove a useful tool, the 'Play next Episode' option ? Now it's mandatory play next episode or manually find your way back to Episode list 😏
Please offer that feature again. Ty
Addition : And for the Developer Team and Support Team, 'uninstall/ re-install' is normally a 'go to' fix, ty 😊
It's annoying. Please fix it tech guys ! Ty
Also, why remove a useful tool, the 'Play next Episode' option ? Now it's mandatory play next episode or manually find your way back to Episode list 😏
Please offer that feature again. Ty
Addition : And for the Developer Team and Support Team, 'uninstall/ re-install' is normally a 'go to' fix, ty 😊
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Works great
It’s easier to use than the menu on my TV.
Something Went Wrong
It's 2026, and you guys can't get this right? Logging in over and over again, something went wrong. Unbelievable. Garbage.
Remote recording
If I consider a recording when I’m not at home then this app is a win.
Garbage!
It’s absolute garbage if you can’t even login. Tried 10 times changed passwords nothing! Even deleted the app and tried it again two times…. NOTHING!
Sucks
The app constantly cuts out. I am not able to maintain a connection on Wi-Fi for longer than five minutes. I have to restart my phone every time, reconnect Wi-Fi, and reconnect the app. This is the worst I’ve ever seen for an app.
Disappointed
Data is such a rip off.