Easiest tool, excellent support
For small business, its a magical tool with few click operations and excellent support if you miss something
Not user friendly
Doesn’t remind you when to do payroll if the app has been updated despite having your email address. Come on guys.
Solid payroll app
I’ve been using this app for approximately four years to run payroll for myself and a couple of my employees. I really love being able to run payroll from my phone for my iPad and I can get it done in just a few minutes and make sure that I stay compliant with all of my local state and federal taxes while it is far from perfect I really appreciate having this app available to me 24 seven just a few minor bugs to fix usually when trying to communicate with the support agent The text gets a little glitchy once in a while the app freezes, but all at all, it’s worth the money I’ve been paying for it every month
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Es importante
Es una interesante
Works great
I can do payroll in under a minute and they do all the regulatory filing
Excelente
Good
Pretty good
Time card punch in and punch out are super glitchy. It’s a huge pain for my employees.
Also, report exports are pretty bad; spent more than a year with bad data in my P&L because the report doubles some taxes.
Also, report exports are pretty bad; spent more than a year with bad data in my P&L because the report doubles some taxes.
App is a mess
Despite asking many times for a quarterly report so I can file with the state, this app is unable to retrieve one. I am also being asked to login repeatedly and there is nothing I can seem to do to stop this. I think I need a different payroll service. Beware.
Worst payroll system
I’ve been processing payroll for over eleven years this app is by far the worst . Not to mention customer service is slow to respond the app crashes conversations freeze and to process one simple payroll can take up to three hours because the reps are unhelpful and the app is not suitable for busy businesses !
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Crashes
I’m trying to run payroll and it’s crashing constantly. This is annoying.
App crashes iPhone 16
Needed to add 1099 info. App logged me out on every question in its chat feature. Tried to report bug. Tried to report issue. So I’ll comment.
Log in issues
Not user friendly. Every time has issues when log in after app updated.
Reseña
Buena aplicación
Don’t get logged out
If you get logged out, forget about trying to reach someone for help. Everything is automated! The sales department says someone will reach out within 24-48 hours…so if you have to run payroll, oh well, seems like they could care less. I’m taking my business elsewhere!
Fake
Fake app!!!
Total disaster -SCAM
NHI - messy AF. They ran a 177k payroll in error after I was given confirmation that it was voided. Now they won’t give me my money back for 3-5 days for me to run the correct one. Zero customer service except chat and I’m not even sure they are human.
Black screen
The app hardly opens normally. I kept just seeing a black screen and could not get into my profile.
Buena calificación
Roll, Es lo máximo, seguro y muy rápido. Lo recomiendo 100%
Worst payroll app I have ever used
I have used 3 different payroll apps and never had the issues I have had with Roll. To start you have to input employee information in a chat like format, which takes longer to setup and then to change one item it makes you answer all of the questions again. I cannot begin to tell you how slow and annoying and time consuming this is. It also did not properly account for my employees deductions and I could not manually override it to fix it - nor could they, resulting in delayed payroll. Do not recommend. Do not use!
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Never Actually Got to Use It
This service lets you get just far enough that you complete the registration process, but if you don't have your withholding ID number yet you can't make any progress. But they are more than happy to start billing you and running any trials before you can utilize it. I would have been using this service for payroll if I'd actually been able to utilize the trial period. I reached out to customer support and they were unable to assist me. I'm not paying for something I can't guarantee will work so I'm choosing another service.
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