App is a mess
Despite asking many times for a quarterly report so I can file with the state, this app is unable to retrieve one. I am also being asked to login repeatedly and there is nothing I can seem to do to stop this. I think I need a different payroll service. Beware.
Worst payroll system
I’ve been processing payroll for over eleven years this app is by far the worst . Not to mention customer service is slow to respond the app crashes conversations freeze and to process one simple payroll can take up to three hours because the reps are unhelpful and the app is not suitable for busy businesses !
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Crashes
I’m trying to run payroll and it’s crashing constantly. This is annoying.
App crashes iPhone 16
Needed to add 1099 info. App logged me out on every question in its chat feature. Tried to report bug. Tried to report issue. So I’ll comment.
Log in issues
Not user friendly. Every time has issues when log in after app updated.
Reseña
Buena aplicación
Don’t get logged out
If you get logged out, forget about trying to reach someone for help. Everything is automated! The sales department says someone will reach out within 24-48 hours…so if you have to run payroll, oh well, seems like they could care less. I’m taking my business elsewhere!
Fake
Fake app!!!
Total disaster -SCAM
NHI - messy AF. They ran a 177k payroll in error after I was given confirmation that it was voided. Now they won’t give me my money back for 3-5 days for me to run the correct one. Zero customer service except chat and I’m not even sure they are human.
Black screen
The app hardly opens normally. I kept just seeing a black screen and could not get into my profile.
Buena calificación
Roll, Es lo máximo, seguro y muy rápido. Lo recomiendo 100%
Worst payroll app I have ever used
I have used 3 different payroll apps and never had the issues I have had with Roll. To start you have to input employee information in a chat like format, which takes longer to setup and then to change one item it makes you answer all of the questions again. I cannot begin to tell you how slow and annoying and time consuming this is. It also did not properly account for my employees deductions and I could not manually override it to fix it - nor could they, resulting in delayed payroll. Do not recommend. Do not use!
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Never Actually Got to Use It
This service lets you get just far enough that you complete the registration process, but if you don't have your withholding ID number yet you can't make any progress. But they are more than happy to start billing you and running any trials before you can utilize it. I would have been using this service for payroll if I'd actually been able to utilize the trial period. I reached out to customer support and they were unable to assist me. I'm not paying for something I can't guarantee will work so I'm choosing another service.
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HORRIBLE
It never works and when you call NO ONE CAN HELP!
Can’t open app
Every time I try to open app it gives me an error message & won’t even allow me to access content on app
Transparency
I set up account, provided EIN, SS#, linked both bank accounts to get sn email stating “ we are immediately pulling our services from you “. after back and forth numerous times they say “ we cannot verify certain information and choose not to service you “
Didn’t state what info or why, why.
Didn’t state what info or why, why.
Awful service
They don’t send pay stubs or 1099s to the contractors only if they are register with the app and you have to manually go back and check to see who is registered. What is the point of putting an email address if you will not electronically notify people they have a 1099. So much additional work needed on my end not worth h to e costs
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Terrible option for payroll
There’s no customer service outside of AI chat bots that are unhelpful. The ADP roll app is a complete waste of time for business owners. Switching to a new payroll system asap.
Muy buena app
Muy buena app
Unable to receive help
I’ve been with Roll for little under a year. It’s ok until some issue or glitch that either messes with your payroll account or ability to get into the system. The issue is it is difficult to get to a human customer service representative to troubleshoot shoot. The AI can only help with common issues. I am a small business owner but we don’t have time to deal with week long issues, being bounced around on the phone or not being able to run a payroll on time. I suggest pay for a regular service that has a customer service line accessible.
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