Roundhay Day 2
Room for Improvement
Pitbull
Show fantastic, Venue fantastic,Atmosphere fantastic,we were in diamond V.I.P There were plenty of bars,plenty of toilets and a great variety of food. The only down side were the prices. £35 for a bottle of wine (hence the 4 star rating)😳come on!! Big shout out to the litter pickers/cleaners in diamond V.I.P they never stopped they worked so hard and were friendly and always smiling 😊 on which must have been a very long day for them. All in all a great day and family occasion.
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Merch?
Why say “missed out on merch? Order in the app” yet you can only buy the Pitbull merch and not Lewis Capaldi stuff? Absolutely useless!
wouldnt let me login
ive tried so many times to log into my account to access my tickets but it just wouldnt let me login. Ive tried resetting my passwords and everything but no luck.
Doesn’t work
Had to transfer my tickets to a. Friend because I couldn’t log in on the app. Why you can’t just use Ticketmaster is beyond me. No need for a separate app that doesn’t even work.
Ian
Very poor app. Cannot verify email as it says email or password are incorrect despite using the AXS email and password as requested - can get in to my AXS app but same details won’t verify my Roundhay app via AXS. Utter rubbish.
No tickets on app
Poor
Absolutely awful
Can’t even access my tickets and the support is non existent
Where are my tickets?
Absolutely appalling experience.
With less than two hours until the gates open, we still don’t have access to the tickets we’ve paid for. This appears to be a three-way issue involving Ticketmaster, AXS and the Roundhay Festival app, but as the customer I shouldn’t be left caught in the middle.
After speaking to Ticketmaster, all I was told was that someone would call me back. There was no clear timescale, no reassurance that the problem would be resolved before the event, and no confidence that we’d actually be able to get in.
When people spend hundreds of pounds on tickets, travel and accommodation, leaving them in limbo just hours before the event is completely unacceptable. The event requires tickets to be accessed through the Roundhay Festival app, linked to Ticketmaster/AXS accounts, yet despite following the required process, the tickets still aren’t showing. (Roundhay Festival)
The lack of communication and accountability between Ticketmaster, AXS and the event organisers has turned what should have been an exciting day into an incredibly stressful experience. Customers deserve much better than this.
With less than two hours until the gates open, we still don’t have access to the tickets we’ve paid for. This appears to be a three-way issue involving Ticketmaster, AXS and the Roundhay Festival app, but as the customer I shouldn’t be left caught in the middle.
After speaking to Ticketmaster, all I was told was that someone would call me back. There was no clear timescale, no reassurance that the problem would be resolved before the event, and no confidence that we’d actually be able to get in.
When people spend hundreds of pounds on tickets, travel and accommodation, leaving them in limbo just hours before the event is completely unacceptable. The event requires tickets to be accessed through the Roundhay Festival app, linked to Ticketmaster/AXS accounts, yet despite following the required process, the tickets still aren’t showing. (Roundhay Festival)
The lack of communication and accountability between Ticketmaster, AXS and the event organisers has turned what should have been an exciting day into an incredibly stressful experience. Customers deserve much better than this.
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Rubbish
Can’t access my tickets, no one to speak to online virtual chat bot doesn’t help
Utter ticket farce.
Paid full price for Lewis Capaldi. Then offered an upgrade for £20. Yesterday Blue Light holders could purchase tickets for£10. Just had an email that my upgrade has now been downgraded within 48 hours of purchase. What a shambles. The line up is a joke compared with Friday too.
No food intolerance filters for food vendors
As above, plus Sat lineup is a snooze fest. Poor expectation management.
it’s difficult to use
it’s hard to use
Cannot get resident pass
Useless app
