App closing its doors
One star for leaving emergency responders alone and behind, suddenly and with little notice. Forcing entire departments to identify a new system, migrate all the users, and pay more for less features from one of the very few competitors.
Another useful app ruined after being bought out by a bigger company (ESO). Nothing like capitalism at its best, lining the pockets of its new owners and leaving the little guys without service. I want off this ride, this is exhausting.
Another useful app ruined after being bought out by a bigger company (ESO). Nothing like capitalism at its best, lining the pockets of its new owners and leaving the little guys without service. I want off this ride, this is exhausting.
Show more
10/10 like the app
I been on my Fire Department since 2021 and the rover app is great to see what hydrates or whoever is responding. Yes we all have some type of issues with the app but it’s oh ok. Overall I think it’s a great app as for us firefighters.
Needs an update / Notes
Great idea and integration with CAD. Though, it’s buggy and needs some UI adjustments and an overall polishing. No update in over a year - where’s the attention ESO? Notes or in this case the “narrative” should be entered top (most recent) down. I shouldn’t have to scroll all the way to the bottom to see the newest note. I’d also love to see a version/ mode built especially for in vehicle use ie: better tracking and have the new notes make a noise etc. Needs a DND (do not disturb) button in app toggle. Only need it on during certain times and is annoying to have to go into settings. Should show all active calls on homepage not just the most recent. Times also buggy and do update live while viewing.
Show more
Needs an update / Notes
Great idea and integration with CAD. Though, it’s buggy and needs some UI adjustments and an overall polishing. No update in over a year - where’s the attention ESO?
Notes or in this case the “narrative” should be entered top (most recent) down. I shouldn’t have to scroll all the way to the bottom to see the newest note. I’d also love to see a version/ mode built especially for in vehicle use ie: better tracking and have the new notes make a noise etc.
Notes or in this case the “narrative” should be entered top (most recent) down. I shouldn’t have to scroll all the way to the bottom to see the newest note. I’d also love to see a version/ mode built especially for in vehicle use ie: better tracking and have the new notes make a noise etc.
Show more
Volume
The volume of the alarms are extremely loud to the point of being startling. I can’t find any way of turning them down. You can’t silence the alarms without going into the app and disabling them. Then when you’re on call you have to turn them back on.
Car play
Needs to be available on car play. Works pretty good as long as your 911 center is compatible.
Not good
Do not depend on the map. The mapping is bad, wrong address, wrong street. Can’t wait till we drop this app. This needs to be redone before lives are lost.
Alert Tones Won’t Change?!
Why won’t the alert tones save after I change them?
No widgets or watch face complications?
GPS is spotty and fairly innacurate. That we’re on iOS 16 now and still don’t have a) widgets, b) Home Screen widgets, or c) Apple Watch complications for watch face is a surprising lack of development.
Features haven’t been added in years. Not months. Literally years. It’s a few seconds to open the app every time. No lock/code to protect the data (we use on our firetruck iPads and lock for this would be good just as TRACcess does). A Do Not Disturb bypass was the most welcome and most recent feature addition - over a year ago. Adding preplans is a pain online. Same for fire hydrants or notes for special houses (hoarding, group home, etc). The screen for “fetch” and “pin” is a nonsensical layout since day one and hasn’t changed. You’ll have more luck inserting a USB stick correctly before you figure out how to login in the first try. Overall this app is 2 of 5 stars, and that’s probably being generous. This is what happens when a big company buys a good app then lets it stagnate.
Features haven’t been added in years. Not months. Literally years. It’s a few seconds to open the app every time. No lock/code to protect the data (we use on our firetruck iPads and lock for this would be good just as TRACcess does). A Do Not Disturb bypass was the most welcome and most recent feature addition - over a year ago. Adding preplans is a pain online. Same for fire hydrants or notes for special houses (hoarding, group home, etc). The screen for “fetch” and “pin” is a nonsensical layout since day one and hasn’t changed. You’ll have more luck inserting a USB stick correctly before you figure out how to login in the first try. Overall this app is 2 of 5 stars, and that’s probably being generous. This is what happens when a big company buys a good app then lets it stagnate.
Show more
Needs much improvement
It is a very important and useful app for first responders however it is missing many useful features such as the option to mute or sleep the alarms coming from the app notification with out needing to silence or do not disturb my phone. Another useful feature would be to integrate the radio feed into the app so you can listen in to the feed from your department without needing a separate app for when your out of your district radio coverage. The biggest most important feature I can’t stress on enough is quicker response from when a call goes out as Rover has anywhere from an instant response to waiting over five minutes for the call log to show. The app fails to load when I click on a notification to load the app. You should make it easier and quicker to view a call, not needing to click on active call or whatever have you to view the call logs… time is important and you keep wasting it with these useless features and poor app response. Also having a limit for ten calls is ridiculous. My department gets more then ten calls daily and I can’t use the app to backtrack calls.
Having the app restart when I’m viewing a call and a new call comes in is unsafe and just plain rude. I’m reading a call log for an incident I should not have my screen change to a new incoming call without my do so.
Having the app restart when I’m viewing a call and a new call comes in is unsafe and just plain rude. I’m reading a call log for an incident I should not have my screen change to a new incoming call without my do so.
Show more
Overall Good, But Bad Bug
Overall the application does exactly what it is supposed to do.
Bad bug though…. When I go to change settings and hit save (ie. Changing the time, etc.) the setting do not save after hitting save button. When it’s fixed I’ll increase the stars.
Bad bug though…. When I go to change settings and hit save (ie. Changing the time, etc.) the setting do not save after hitting save button. When it’s fixed I’ll increase the stars.
Has some Issues big overall Good
Has a few bugs. Best thing about this is it shows who else is responding to a call if you happen to be away from your radio or don’t hear someone check on.
Could do so more
This app could do so more. System needs to be updated to be able to silence certain notifications as an example allows structure fire but silences ems call.
Look at Pulse point or almost any of the others out there.
Look at Pulse point or almost any of the others out there.
Os updates error with location settings
The last update creates an error in sun Hong with your location setting preferences. Keep getting “Background location error”. I have updated Os, and reinstalled the app multiple times. Clearly this app developer wants to track your location in the background despite them telling you they don’t track your data…
Show more
Not developed by experienced responders
Several issues with this app.
1) if another call comes in, you’re kicked out of the call you are viewing, which is especially egregious while trying to view maps.
2) the recent location upgrade stupidly asks to change every time I open the app. I don’t have time for that idiocy while try to respond and view information.
3) preplans ignorantly open in the web browser and require a login to Emergency Reporting. Yet, I can only access the preplan, not all of emergency reporting. It is a hideous waste of time while trying to respond. Preplans then become worthless because I don’t have time to access them prior to arrival and formulate a response plan.
4) does not reliably refresh with new calls without having to restart the app.
There is potential for good stuff in this app. But these issues make it very unfriendly to practical, efficient, and rapid use during an emergency response. Too many of its special features are too far in to get data within the seconds needed.
1) if another call comes in, you’re kicked out of the call you are viewing, which is especially egregious while trying to view maps.
2) the recent location upgrade stupidly asks to change every time I open the app. I don’t have time for that idiocy while try to respond and view information.
3) preplans ignorantly open in the web browser and require a login to Emergency Reporting. Yet, I can only access the preplan, not all of emergency reporting. It is a hideous waste of time while trying to respond. Preplans then become worthless because I don’t have time to access them prior to arrival and formulate a response plan.
4) does not reliably refresh with new calls without having to restart the app.
There is potential for good stuff in this app. But these issues make it very unfriendly to practical, efficient, and rapid use during an emergency response. Too many of its special features are too far in to get data within the seconds needed.
Show more
Can’t mark my self out of service if out of Town
Calls come in delayed can’t mark my self out of service if I’m out of town for a day or 2
Silent mode
Other emergency service apps provide a feature that can override silent mode. I think that would be great to have. It’s actually almost essential.
Not ready for prime time
Icons to small map has no line showing you and a route to the fire
So far it a no go
App is not good at all. Went to their website offers a 60 day trial. Doesn’t say anything else about cost or set up.
Great app for first responders
This really helps us when we respond to a call in rural Vermont. Would be more helpful if it included our response to Mutual Aid calls in our district. Currently we do not hear when we are dispatched for mutual aid to an area town under their incident command. This system often works when our pagers don't!
We usually get the Rover alert before our pagers go off.
It is helpful to know when members without radios are responding direct or to the station.
Capt. G. Lavorgna
NewBrook Volunteer Fire & Rescue
We usually get the Rover alert before our pagers go off.
It is helpful to know when members without radios are responding direct or to the station.
Capt. G. Lavorgna
NewBrook Volunteer Fire & Rescue
Show more
