Bad system
No matter how many times I try to restart my phone or do anything to get the app to refresh the movie I’m watching just continues to lag stutter and blur not to mention sometimes I can’t even watch the movie because I’ll play like five seconds and then completely freeze And for some reason near the end of the movie, it started doing this weird thing where the audio would jump like 30 seconds into the movie and start playing audio from parts that I wasn’t even at yet if you’re not gonna take the time to develop an app that has a good system and that doesn’t have many bugs then you shouldn’t charge people 3 to 5 dollars for every movie Please if you wanna watch a movie go find a different app. This is not it.
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App crashes upon opening on both iOS devices
The app now crashes upon opening on both my iPhone and iPad. Please fix, as this is obviously an issue on Row8’s end. I so want this app to be great. But an app crashing as soon as it opens is not great.
Needs a Vision Pro app
I would use this app if it was developed for visionOS.
Thank you u for implementing picture-in-picture!
I am updating my rating now that the developers have implemented picture-in-picture capability. Thank you!
Response from developer
We truly appreciate your feedback. Our team is always striving to enhance the viewing experience, and it's great to hear your interest in a picture-in-picture feature. We’ll be sure to pass your request along to our team for consideration. Thanks again for sharing your thoughts—we love hearing from our customers! Let us know if there’s anything else we can assist with.
Picture-in-Picture Capability Needed!
As I mentioned previously, picture-in-picture capability is needed for this app. I am disappointed that the developers have not implemented picture-in-picture capability yet. In 2025, there really is no excuse for a streaming app to not have picture-in-picture functionality that allow users to multitask and continue to watch their movie in the streaming app, while they do other things on their device such as check email. All the best streaming apps (Prime Video, Google TV, YouTube, Fandango, etc.) have picture-in-picture capability. I’d love to see ROW8 get on board with this ASAP.
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Needs picture-in-picture capability
This app desparately needs picture-in-picture capability. In 2024, the best streaming apps are those that have picture-in-picture capability so that users can continue to stream their content while doing these like multi-tasking to check email or work in other apps. It’s as if the developers of this app did not put any real thought into it. This app doesn’t provide the ability for picture-in-picture or even split-screen viewing. Please update this app as expiditiously as possible to provide picture-in-picture capability.
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Response from developer
Thank you for taking the time to share your product feature suggestion. We appreciate your input and will carefully consider it as we continue to improve our product.
Terrible customer support
Firstly, I was unable to purchase the Equalizer 3 from my iPhone because the buy button simply doesn’t work on my iPhone 14 Max Pro. I contacted their customer support via the iPhone app to report the bug for the third time and every time they respond via email with something along the lines of “it works on our end, maybe you should restart the app”.
2nd, I used my (Android) Galaxy Fold to purchase the movie instead. I received my Google gmail invoice showing my payment to Row 8 and order number and now the movie doesn’t show as purchased in my Row 8 library.
I contacted Row 8 customer service again to gain access to my movie and they tell me “we are happy to hear from you, and we are sorry to hear that you are experiencing an issue. In regard to your inquiry, the last transaction that appears in our system on your account was your purchase of Gran Turismo, which was on 9/27/23. We also do not have a record of your current transaction. As such, it appears that you may have encountered a transaction error.”
Now I must jump through hoops and prove to them I bought the movie from their platform.
2nd, I used my (Android) Galaxy Fold to purchase the movie instead. I received my Google gmail invoice showing my payment to Row 8 and order number and now the movie doesn’t show as purchased in my Row 8 library.
I contacted Row 8 customer service again to gain access to my movie and they tell me “we are happy to hear from you, and we are sorry to hear that you are experiencing an issue. In regard to your inquiry, the last transaction that appears in our system on your account was your purchase of Gran Turismo, which was on 9/27/23. We also do not have a record of your current transaction. As such, it appears that you may have encountered a transaction error.”
Now I must jump through hoops and prove to them I bought the movie from their platform.
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This App is a Joke
If I could give it 0 stars I would. Video quality was terrible, laggy and customer service was a joke for the price I paid to watch a movie.
Response from developer
Thank you for reaching out. Typically video quality is related to your internet connection at the time of streaming. The slower the connection, the lower the picture quality. The faster the connection, the better the picture quality. From what it sounds like, you experienced a buffering issue which is usually remedied by a restart of your modem/router as well as your device. Once the connection has been reset, you should have a faster connection which would lead to a better viewing experience. Please contact us at customercare@row8.com if you require further assistance. It is hard to reach out and help you when a fake name is being used to post a review.
Scam
I purchased a movie on here and can’t even watch it. They scammed me for $5.49. I will try and find a way to report this app. They offer movies at a lower price and they don’t play. It plays an ad for a different movie then it freezes when the actual movie happens. That’s why they don’t take PayPal. Garbage. Don’t waste your money or time.
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Wow
Never had a problem till today. Just bought the movie Sonic 2. Checked my bank account showing a $18.99 purchase but I couldn’t see the movie?? So I purchased it again thinking it was just lagging and not cost me another $18.99 till I checked my bank account again only surely it did just that so I was charged twice smh if y’all ROW8 fam reading this I would really like my money back but I know I can kiss those extra 18 bucks goodbye. Technically rounding it to 19 dollars. Tear tear.
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Love not having a subscription
I don’t understand why other streaming services don’t do this! You can’t beat a pay as you watch service. No more unnecessary money wasted.
Resuming where you left off is a pain
Glitchy. Basically have to end up restarting the movie from the beginning and then try to get close to where you left off by using the slider
Love the update
Love the update and watching movies have never been made easier! I love the wide selection of hot blockbuster movies on here. Watching movies on here all the time.
New favorite
Super easy to use and No more monthly subscriptions! Love it!
My new movie go-to!
I’m on the go a lot and I really like how the titles are displayed so I can easily use just one hand and bam, it’s movie time. Very convenient. Great content. Better than paying a subscription. Love it.
Really enjoyed using this service.
Great features and always good pricing.
Great find!
A great find to watch new movies and new releases! No one needs another subscription…pay as you watch and money ahead.
👀
People really be sleeping on this app! My girl and I’s go to for movies. We be using it almost every night. She’s always on my back about how we need to be more responsible with our monies. All other streaming platforms be stealing our monies with those add-ons and fees. Nah… not ROW8 tho! They the real ones here. My girl and I only pay for what we want when we want it. #ROW8isGR8
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Next best
Great selection of movies.
Great service
All the new movies in 1 place!
