Не работает
С впн приложение не работает
RT310i
Поддерживаю отзыв от 02 января. В доме проводной интернет, но в положение не войти, висит, не соединяет. На терморегуляторе пропал значок соединения с интернетом, хотя на передатчике который подключен к роутеру горит зеленый светодиод о наличии подключения к инету.
БЕДА……
БЕДА……
Устройство вне сети выдает приложение при наличии проводного интернета в доме
Ранее пробоем с подключением не было, приложение работало. Сейчас уже месяц приложение после попытки войти, висит, потом выдает устройство и пищит не в сети, хотя в доме проводной интернет. Нет возможности подключиться ни как ни другого устройства например на Андройд, ни с випин,
Что делать ???
Что делать ???
Great system
Great system, 6 years and only time I’ve had an issue was when the batteries went dead in the thermostat.
Not reliable
Had it for years Works when it wants to. Looses connection. Now as of recent having issue where the schedule does not kick in on a morning until I open the app.
App does not work
App does not work only work sometime
When you need it does not work at all
When you need it does not work at all
Doesn’t log in
After recent iOS the app doesn’t launch. Can’t do anything now from my phone. Cannot believe developers remain blind for these complaints.
App Simply Locks
The app was working but since I upgraded it simply locks
New update is buggy
I’ve been using this for a few years and in general it’s been ok. However, at times it doesn’t work for my partner in that we can’t turn the heating off without going to the wall switch itself.
The new update is quite buggy and doesn’t allow switching from schedule to manual quickly or at all sometimes without closing the app down.
The rotating arrow icon on bottom right hand side doesn’t seem to serve a purpose?
Also can the time options be changed to 5 mins slots rather than 10 min slots?
The new update is quite buggy and doesn’t allow switching from schedule to manual quickly or at all sometimes without closing the app down.
The rotating arrow icon on bottom right hand side doesn’t seem to serve a purpose?
Also can the time options be changed to 5 mins slots rather than 10 min slots?
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App not working properly
The app says it’s 25.5 in my hallway but the thermometer in hallway reads 15 and the heating doesn’t come on. It’s getting ridiculous. Come on developers why can’t you fix the issues?????????
Great - when it works!
I’ve had this for a while now, and when it’s working fine (about 70% of the time) it’s great, easy to use and controllable on my phone. But - and this is so annoying - when it doesn’t work it’s a flipping nightmare! The control is flashing red, and as I am now a reasonable expert on getting it to stop flashing, nothing I do this time resolves it. C’mon Salus - rebooting doesn’t work, holding the pairing button doesn’t work… give me a clue before the winter sets in please!!
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Temperature history
Suggestion: temperature history for past 24hrs / 7 days to track temperature profile. Useful for properties that are let
So bad I will destroy it with a hammer
This devices makes my heater to be as idiot as this product, never makes what should do
Rubbish
Doesn’t work properly, but something else
Heating Turns Off
I’ve always had issues with the Bluetooth connectivity failing on the Salus equipment despite the thermostat and recorder being within 3 metres of each other.
The app has also always been buggy but this winter it seems to constantly be turning itself to “OFF” and is completely hit or miss if it will come back on. I’m constantly in the boiler cupboard turning the heating on manually. If you can I’d recommend you avoid fitting any equipment that needs this app.
The app has also always been buggy but this winter it seems to constantly be turning itself to “OFF” and is completely hit or miss if it will come back on. I’m constantly in the boiler cupboard turning the heating on manually. If you can I’d recommend you avoid fitting any equipment that needs this app.
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App
Had the new thermostat installed, was working fine with the app for 4 weeks. Now won’t connect to the app. Have uninstalled and reinstalled and tried reconnecting but just will not work. So now have to use it manually which defeats the object of the whole idea. Please sort out you app so it actually works.
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Poor Overall Experience
Please update your App so that people can enjoy using it to control the temperature in their homes and most importantly feel secure when using your products.
Having not been updated since last year (2021). I do not feel secure when using your mobile app. By using an outdated system, customers homes are more prone to cyber attacks.
If you don’t listen to your customers requests and wishes. Your company and this application will not thrive and survive for long.
Take care and looking forward to a better and secure future.
Having not been updated since last year (2021). I do not feel secure when using your mobile app. By using an outdated system, customers homes are more prone to cyber attacks.
If you don’t listen to your customers requests and wishes. Your company and this application will not thrive and survive for long.
Take care and looking forward to a better and secure future.
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Devices already registered
Unsurprisingly perhaps, as I’m renting. Must’ve been set up by previous tenants. Did you not think of this scenario?
And why do I need to register and provide my details? Pointless app, can’t be bothered with faffing around to contact Salus. Will just use manually.
And why do I need to register and provide my details? Pointless app, can’t be bothered with faffing around to contact Salus. Will just use manually.
Absolutely awful app!
Truly awful app. If it’s not too late and you haven’t already installed a salus stat, choose a different make!
Unfortunately I only learned of it after installers had already installed.
- The app logs itself out every time you close it.
- When connected, massive lag in communication with the boiler (if it connects at at all)
- Support were woeful, and send canned responses instead of helping to find a solution.
Unfortunately I only learned of it after installers had already installed.
- The app logs itself out every time you close it.
- When connected, massive lag in communication with the boiler (if it connects at at all)
- Support were woeful, and send canned responses instead of helping to find a solution.
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No longer working
When I click on the device it is no longer opening the temperature controls section! Do I need to download another Salus app???